Steam cancel pre-orders

Swi1ch · 9 Feb 2011 at 12:31

I've read a few times on here that members have cancelled pre-orders through steam. Steam confirms this in their support DB but has no link to actually carry it out.

Do you just email them?

eekfek · 9 Feb 2011 at 12:42

Swi1ch said:
I've read a few times on here that members have cancelled pre-orders through steam. Steam confirms this in their support DB but has no link to actually carry it out.

Do you just email them?

https://support.steampowered.com/kb_article.php?ref=4938-WTDF-9465

start there I suppose...

Hzza · 9 Feb 2011 at 12:43

Yeah you can cancel them, you just need to raise a support ticket. They have to cancel everything that was on the same order as the pre-order though, so if you bought 2 games and a pre-order, you'd loose all of them.

Evilsod · 9 Feb 2011 at 12:48

Just email them via steam support and ask them to cancel your preorder. Its what i did for Worms Reloaded since they added the 4 pack after i preordered, they cancelled it (fairly quickly) and i got it again in the 4 pack cheaper.

jack.mitchell · 9 Feb 2011 at 13:31

Hzza said:
Yeah you can cancel them, you just need to raise a support ticket. They have to cancel everything that was on the same order as the pre-order though, so if you bought 2 games and a pre-order, you'd loose all of them.

So by this methodology you could buy 10 new games, put in a pre-order for Duke Nukem then 2 years later cancel your pre-order and have played all the other games for free?

Hzza · 9 Feb 2011 at 13:37

jack.mitchell said:
So by this methodology you could buy 10 new games, put in a pre-order for Duke Nukem then 2 years later cancel your pre-order and have played all the other games for free?

Don't tell anyone, they'll all be doing it

Greebo · 9 Feb 2011 at 14:19

jack.mitchell said:
So by this methodology you could buy 10 new games, put in a pre-order for Duke Nukem then 2 years later cancel your pre-order and have played all the other games for free?

Works against you though and why you should never add a pre order to other games.

I think there was a guy on here who bought about 7 games in one go with one pre-order. Problems was the other games were in steam sale. When they cancel the preorder, he was faced buying the 7 games back at more money than the 7 plus pre-order game cost him. In fact I think he was going to be £30 out of pocket by cancelling the pre-order. Sucks.

And from that I think it automatically charges you straight away for the bought games, steam aren;t that stupid. So you would only win if the games had come down in price.

Evilsod · 9 Feb 2011 at 14:26

I very much doubt steam would just blanket refund you for any preorder regardless of the situation. If you've bought a significant amount of games with it then maybe not. If theres been quite a long time between buying and refunding again probably not. If you've blatantly clocked up a lot of hours on all the game you bought with it, again, no.

They'll have guidelines surely, because otherwise its a very abusable system. Consider that you can buy something, download it, set the computer to offline mode, refund it and never have to worry about it. Dunno if theres any way to detect it (such as if you came back online and it was detected) but it sounds like an instant permaban if caught.