The sandy bridge motherboards replacement begins

SeeknDestroy

SeeknDestroy

SeeknDestroy

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Joined
20 Dec 2010
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230
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Right now, in Germany
So today is the first of march and according to this asus' article the replacement for the cougar point chip motherboard officially starts.
Since I'm living in Germany for the time being i had to buy my new pc from a german retailer. I sent them an email last night, and I got a reply saying they can refund the price of the motherboard or I could get a new one (without this issue) by April.
I'm not really affected by the issue but I wanna replace it just to be on the safe side in case I add more HDDs in the future.

So I created this thread for you guys to post your experiences replacing your boards (regardless of the brand) so that we can compare/discuss/moan about the service of the different motherboard manufacturers. And I will eventually post mine once I get mine replaced in April:o
 
I'm in a close situation, I'm currently living in Portugal though, going to e-mail them tonight and see how it goes. Hopefully I will get a replacement but with no hurries at all.
 
I have a P8P67M Pro from a different supplier. Not too impressed with the response I had from their support. They did not answer my question; just posted a link to the Asus sandybridge notice page of 1st Feb 2011.

Clearly they don't want to handle the boxes going in and out. Have to do this direct with Asus.

One thing has to be certain. I do not want ANY downtime with this. New board arrives first before I send the old one back.
 
It would be useful for those who have performed / are in the process of swapping out to post manufacturer contact details. These are the numbers to be used to arrange replacements.

Asus Contact Information
Contact Times: 09:00-17:00 Mon. ~ Fri.
0870 1208340

From SAYNOTO0870.COM: Landline Number UK: 01442 202700

"Select appropriate option for technical support and fault reports. This goes through to the same menu as is on the 0870 number, calls to which are answered in the Netherlands"
 
One thing has to be certain. I do not want ANY downtime with this. New board arrives first before I send the old one back.
Click to expand...

That may not be an option provided by ASUS, you may find you have to purchase a new one and persue a refund on the old one.
 
SeeknDestroy said:
Since I'm living in Germany for the time being i had to buy my new pc from a german retailer. I sent them an email last night, and I got a reply saying they can refund the price of the motherboard or I could get a new one (without this issue) by April.
Click to expand...

Refund :eek:? Take the refund, free motherboard! The issues will probably never affect you, just don't use the problematic SATA ports. If you absolutely have to add more HDDs you can just buy one at the time, I don't see the point in having it swapped until you're sure you'll need the extra ports.
 
Asus have just rung me to say they have been advised by their sales division that the replacements won't be available until May.
 
Robbie G said:
Refund :eek:? Take the refund, free motherboard! The issues will probably never affect you, just don't use the problematic SATA ports. If you absolutely have to add more HDDs you can just buy one at the time, I don't see the point in having it swapped until you're sure you'll need the extra ports.
Click to expand...

Sorry, I should have mentioned that I can get a refund if I send them the motherboard back. They said they'll assume the shipping costs but I don't wanna be motherboardless for a month :rolleyes:.

Frank_Rizzo said:
One thing has to be certain. I do not want ANY downtime with this. New board arrives first before I send the old one back.
Click to expand...


I'm afraid this is gonna be the case with asus. I don't know about overclockers but based on the email I got from my retailer it sounds as if the new board won't be sent to you until they get the old one. I'll see if there is any possibility to avoid this when the time comes but as things stand now we might have 1-2 days downtime :(
 
One option should be for the retailer to allow existing sandybridge customers a purchase of a new B3 board and register the transaction at time of purchase to give a refund for the purchase price of the old board against it when it is returned.

This would ensure minimal downtime as the new board is provided first
The retailer gains marginally or does not lose on the transaction.
The buyer loses marginally but credit card charges can be avoided if paid promptly.
The buyer can choose to change the make and model to suit their needs.
The manufacturer credits the retailer for the returned boards.

simples.
 
nkata said:
One option should be for the retailer to allow existing sandybridge customers a purchase of a new B3 board and register the transaction at time of purchase to give a refund for the purchase price of the old board against it when it is returned.

This would ensure minimal downtime as the new board is provided first
The retailer gains marginally or does not lose on the transaction.
The buyer loses marginally but credit card charges can be avoided if paid promptly.
The buyer can choose to change the make and model to suit their needs.
The manufacturer credits the retailer for the returned boards.

simples.
Click to expand...

This would be a good option :)
 
nkata said:
One option should be for the retailer to allow existing sandybridge customers a purchase of a new B3 board and register the transaction at time of purchase to give a refund for the purchase price of the old board against it when it is returned.

This would ensure minimal downtime as the new board is provided first
The retailer gains marginally or does not lose on the transaction.
The buyer loses marginally but credit card charges can be avoided if paid promptly.
The buyer can choose to change the make and model to suit their needs.
The manufacturer credits the retailer for the returned boards.

simples.
Click to expand...

I have the Gigabyte P67A-UD4 and I am expecting it to be swopped for the same board but the B3 version at no cost to myself as I believe Intel & the mobo manufacturer's agreed or am I wrong:confused:
 
You are right. He was just making a suggestion to minimize downtime. And even there you wouldn't actually spend money since you're getting the payment refunded
 
SeeknDestroy said:
You are right. He was just making a suggestion to minimize downtime. And even there you wouldn't actually spend money since you're getting the payment refunded
Click to expand...

But if the new boards are more expensive (which it looks like they are going to be) and they only refund the original purchase price we'll be out of pocket wont we?
 
I was about to buy a new system just before the problem was discovered so am eagerly awaiting the B3 boards. I was told by OCUK when I rang last Friday that they were expecting some in this week and not to order any of the old ones. However as I have seen no announcement I am going to assume that it will be next week before they arrive.

Annoying though as I had the system spec'ed and ready to go :(
 
justintime2001 said:
But if the new boards are more expensive (which it looks like they are going to be) and they only refund the original purchase price we'll be out of pocket wont we?
Click to expand...

Well in that case there must be some especial sort of agreement with the retailer. Since we are already owners of a sandy bridge board and we are just getting a replacement we should be able to get it replace without paying any price difference. That's what Intel and the motherboard manufacturers have expressed.
Don't worry about it, it's been previously said that the replacement process won't incur any costs
 
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