New phones causing ADSL to drop

[Andybtsn]

Hi guys,

The wife bought some new phones at the weekend, our old phone has been dodgy for the past year so I don't really know if the new phones are at fault or if this problem existed prior to them.

I thought I had it sussed when I was testing filters, I used a brand new one, rang the landline, answered it and all seemed ok. Today my wife has been working from answered the landline and it kicked her off the net. The line doesn't come back up until I've restarted the router.

Any ideas what could cause this, is it something I'd need to raise with ADSL24/BT or possibly a setting on my Belkin router?

Thanks

 

[Deleted member 651465]

Pick up the landline and dial 17070.

Choose option 2 "quiet line test" and listen for crackling/buzz etc. If you hear ANY noise then test from behind the master socket. If you still hear noise then log a voice fault with BT.

 

[Andybtsn]

Pick up the landline and dial 17070.

Choose option 2 "quiet line test" and listen for crackling/buzz etc. If you hear ANY noise then test from behind the master socket. If you still hear noise then log a voice fault with BT.

Thanks mate, just done the test, no sound was heard..

 

[pepp77]

To confirm you have bought new phones to replace an old phone, so you have gone from one phone to multiple phones? If so do you have microfilters on all phones connected to sockets?

 

[Andybtsn]

To confirm you have bought new phones to replace an old phone, so you have gone from one phone to multiple phones? If so do you have microfilters on all phones connected to sockets?

Hi mate,

We had multiple phones before, the base's were always there just the phones were intermittent with working. We've swapped them for new one's, one downstairs connected to the master socket and another phone upstairs that's just wireless, just plugged into power.

 

[Deleted member 651465]

Try that test again with a corded phone. Wireless handsets are noisy anyway, so you may not hear the noise.

Also, do you have a filtered faceplate on the master socket? (looks like this), or a standard socket with dongle filter?

If the former, then you won't need a filter on each device as they are pre-filtered, and can actually cause problems if you dual filter.

 

[Andybtsn]

Try that test again with a corded phone. Wireless handsets are noisy anyway, so you may not hear the noise.

Also, do you have a filtered faceplate on the master socket? (looks like this), or a standard socket with dongle filter?

If the former, then you won't need a filter on each device as they are pre-filtered, and can actually cause problems if you dual filter.

The faceplate doesn't look like that no, it just looks like an old traditional phone socket.

I'll try a corded phone and report with my findings.