how does the role of a Stock Movement Assistant contribute to excellent customer service for *****

Pate · 7 Mar 2011 at 20:57

Thats a question for an interview. Anyone got any insight into this, or any particular phrases that the interviewer will like?

Before people get high and mighty I am not claiming to have experience, but I don't want to appear a complete dullard.

Thanks

Mercenary Keyboard Warrior · 7 Mar 2011 at 21:03

It sounds like ensuring the stock is accurately recorded is they key, ie mis recorded stock may not be found and hence failto supply customer on time or at all.

Checking it looks correct, not broken, beaten up that type of thing, ie if you were the customer how would you want/expect it to happen

ash_scotland88 · 7 Mar 2011 at 21:15

Making sure stock and shipment has gone out in time.
If not dealing with shipping, then make sure all stock is accounted for, arranged in the warehouse correctly so that is can be easily and quickly selected by stock pickers.

Smitho3 · 7 Mar 2011 at 21:17

As a Stock Movement Assistant I will be responsible for the efficient and prompt handling of stock. To create a satisfying customer experience I will ensure that orders are picked and ready to be collected within a timely manner. Whilst Handling the stock I will be diligent in checking for any damage that may result in a customer being forced to make a return.

Pate · 7 Mar 2011 at 21:17

How do you ensure that things are carried out accurately? Please provide an example of when you have used your skills to ensure accuracy.

Pate · 7 Mar 2011 at 21:18

robskinner said:
It sounds like ensuring the stock is accurately recorded is they key, ie mis recorded stock may not be found and hence failto supply customer on time or at all.

Checking it looks correct, not broken, beaten up that type of thing, ie if you were the customer how would you want/expect it to happen

ash_scotland88 said:
Making sure stock and shipment has gone out in time.
If not dealing with shipping, then make sure all stock is accounted for, arranged in the warehouse correctly so that is can be easily and quickly selected by stock pickers.

Smitho3 said:
As a Stock Movement Assistant I will be responsible for the efficient and prompt handling of stock. To create a satisfying customer experience I will ensure that orders are picked and ready to be collected within a timely manner. Whilst Handling the stock I will be diligent in checking for any damage that may result in a customer being forced to make a return.

Thank you for your observations, appreciate it.

Smitho3 · 7 Mar 2011 at 21:19

kenmare said:
Thank you for your observations, appreciate it.

You're welcome. Best of luck

ash_scotland88 · 7 Mar 2011 at 21:21

kenmare said:
How do you ensure that things are carried out accurately? Please provide an example of when you have used your skills to ensure accuracy.

When I've done it it was done to paperwork.
Double collum sheet, one person picks and signatures, gets put to side, second person checks, if it's been placed in flightcase its counted out then counted back in again. Signature again.
Flightcases are then counted into van/lorry, especially if it's one object in the cas- usually very expensive and would be highly important and time consuming if missed.

Pate · 7 Mar 2011 at 21:55

Well application in. Fingers crossed, though with the 15 job specific questions they asked me chances are exceptionally low.

Ah well.