Just phoned Sky to lower my Monthly cost.

clv101 said:
It never ceases to amaze me how much people pay to Sky, on top of their TV Licence. Several hundred quid a year to watch TV. Wow, I quit TV a few years ago now, and seriously, life is so much better without wasting hours every week watching it.
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depends on what you like though doesnt it.
personally i cant live without sky and more importantly espn HD, simply becuase of the NFL, NCAACF, and little league....all bring me, the mrs and my mates hours of weekend hilarities throughtout the year...more than worth the £40 i pay or whatever it is now.
 
iamtheoneneo said:
...i cant live without sky and more importantly espn HD, simply becuase of the NFL, NCAACF, and little league....
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One wonders how you survived the 20th century!

In my opinion, folks who "can't live without TV" have got a problem. Just my opinion of course.
 
MissChief said:
Why should they be pushing to keep you and possibly reducing their income when they can get another customer who is willing to pay the full price without too much effort?
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As of the 9th April I'll be paying £0 per Month to Sky.

How on earth is keeping me on at £22.50 reducing their income?

The customer you talk of will be there regardless of my actions. It's not a one out one in situation.
 
clv101 said:
One wonders how you survived the 20th century!

In my opinion, folks who "can't live without TV" have got a problem. Just my opinion of course.
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well i can live without it obviously - you seem to have some ideology that people that enjoy sports/hd content and pay for it are somewhat wrong and a mentally indifferent? as if we dont have a life?

im glad you 'quit' tv (whatever that means) personally if you have to 'quit' something you could say that there was something wrong with the way you were watching tv in the first place.

cost doesnt bother me its effectively pocket money to me and i can more than afford it. people pay ridiculous fuel charges to go to work everyday - i ride for free.
swings and roundabouts.

im also not sure how you watch your f1 when you have quit tv?
 
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Orange Peel said:
As of the 9th April I'll be paying £0 per Month to Sky.

How on earth is keeping me on at £22.50 reducing their income?

The customer you talk of will be there regardless of my actions. It's not a one out one in situation.
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Quite simply if the service they provide you with costs them £22.51.
 
SpeedFreak said:
Quite simply if the service they provide you with costs them £22.51.
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I've already established it cost them significantly less than this to provide the service.

I'm one in over 10 Million people who have sky. Do you actually think keeping me on is going to cost them a penny in reality?
 
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i cancelled my sky last month, they were getting £22.50 a month from me , was on the half price hd deal everything except movies and espn.

They offered me 6 months half price + £10 hd charge said no, was turned off last week.

Had a call on friday offering me 12 months half price + £10 hd sub, still said no.

They dont like you leaving one bit.

I said if you do it for what i had it before il sign up for another 12 months, they said no,lol.

My guess is they will be back with offers pretty soon.

If they dont, no big deal. I still have my freesat pvr.
 
Sky will always come back to you with offers if you leave. Problem is a lot of the calls they get are people saying they want to cancel and when they follow it through they quickly make an excuse and hang up saying they will call back later lol. It seems most people blag they want to cancel, phone up and complain, just to try get a discount so Sky are quite use to it.

They overcharged me by £10 on one bill so when I rang up, they apologised and said it would be credited on my next bill, and it wasn't. I rang up the following month and this time kicked off a bit and again it was the usual 'they didn't apply but I'll do it now' but I told them cancel everything and refund me. I was actually willing to cancel it all because I get free everything next week as my brother just started working for Sky lol so I wasn't bothered if they did cancel it. She wouldn't though, she credited £30 on my account instead of £10 so I left it. :p
 
Hmmm reminds me, i have round 3 with sky tonite.

We have it on record that they will credit us £300 due to no service for the best part of the last 9 months we have been with them!!

We have had 3 box swap outs and only the 4th engineer who actually listened to me and check the LNB found that it was faulty and now all is working ok.

My wife spoke to sky last night and the Supervisor she spoke to said something along the lines of "no you will not be getting the £300, i dont feel you warrant it!!" this was after a manager informed my wife that we would be getting it.

Crazy company, crap customer service. Good job i look after the IT for one of their past directors who has given me a name to escalate things to :)
 
Orange Peel said:
As of the 9th April I'll be paying £0 per Month to Sky.

How on earth is keeping me on at £22.50 reducing their income?

The customer you talk of will be there regardless of my actions. It's not a one out one in situation.
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Because £0 of no profit loss is better than £22.50 income at any profit loss.

I'm not disagreeing that trying to get a better deal is good and obviously people should do it. It's this whole attitude of "Sky don't want to give me a discount that I deserve so i'm going to leave. If theres another company providing the same service for cheaper than Sky are willing to go to then yeah fair play go. But they are a business run for profit, just because they are massive doesn't really mean anything.

It's the same when Microsoft post thier billion dollar profits and people go "Well if they make that much profit surely Windows/Office/Xbox live should be free"
 
I was paying Sky about 45 quid a month when HD and ESPN first came out.

I had it installed downstairs in my living room but really wanted it in my bedroom.

At the end of my contract i decided to call and at the time sky were giving a free box away when you signed up for multiroom. I had another box already from a subscription several years back and confirmed to sky that i didn't need the extra free box they were giving away and would be happy to renew my subscription if they could throw in the multiroom free of charge.

They refused so i cancelled. Didn't get a letter and always thought it was strange, seemed to me a bit of a weird strategy, considering i had already got the equipment and was paying them a nice amount of money.

Edit:
540 for the year if they had agreed to cover cost of multiroom. Had i just added multiroom to my account i would have received a free box and installation, but at a cost of 660 over the year.

That leaves a 120 pound potential loss for Sky - the cost to them to agree to my terms would be the engineer fee, not the box as i already had it.

So for the cost of sending an engineer out to an existing customer, they cost themselves my 540 pounds......seems strange to me

And just to respond to the above post - i think existing customers are within their rights to deserve a discount from Sky. Look at what new customers are getting to sign up. Why shouldn't existing customers expect a reward for being loyal and renewing a subscription? If you got a mobile phone on contract with one of those free gifts, you'd expect a new one to renew your contract? If you didn't, you'd either be mad, or overlooking the fact that you could simply not renew your existing contract and start a new contract with a free gift!

Its the same principal with the Sky subscription, only difference is you have to call sky yourself to haggle for your 'free gift' where as a mobile phone company would call you 6 months before your current contract expires offering you a number of free gifts again to renew it!
 
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The sooner Sky get put on a leash the better, with Virgin not covering the whole of the country and Freeview not offering as much content it leaves quite a number of people no choice where to buy their service from, I point blank refuse to ever join Sky after the way I was treated by them a few years back.

In fact I have pretty much cut down my TV viewing to the odd TV show from an on-demand service and F1 on the BBC, and maybe a one off event here and there. I still enjoy watching films and such but I'd rather rent them or buy them than give money to Sky.

As for them losing profit on the OP's cancellation there is now way in hell that they would make a profit loss on selling him such few services given that they have already supplied the hardware and labour to install it, this would be the period they would be making the profit on the loss they orgianlly incurred (if there was one).

:)
 
Was about to comment on that Journey its a good point.

Unlike my example of mobile phone companies, for which there are hundreds offering the same service, Sky are pretty much the industry standard company, have the market advantage and rely on the fact that so many people really could not bare to lose out on watching the TV.

If there were several other companies, available in all areas of the country, that offered the same service I guarantee Sky would start calling their customers themselves offering incentives to stay with them.

When a new customer finishes their contract, Sky have made a profit. Why they would refuse further profit from existing customers for a small outlay is mindboggling though. Considering also the outlay they incur for signing up new customers is a lot higher..er what!? lol.
 
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Having worked in a similar company (Scottish Gas where people would routinely call looking for a reason not to change suppliers) advisors are very tightly controlled. I'm pretty certain they can't just give out offers or apply discounts at whatever level they deem appropriate to whomever they wish to. They'll either have a limited number of discounts or offers a week to give out or they'll be told by a computer that looks at the customers subscription level, length of service, previous offers, if any and decides what can be offered, if anything at all. you can't just ask for x, y or z and expect to get it.
 
It's 1000s of times worse for those with Virgin Media.

I don't know anyone who pays the full price. Always some discounts or offers.. Makes you wonder who's running the billing dept tbh.
 
Sky is usually very good at getting people signed up on a good deal for 6 months half price then ripping them off for the remainder of the contract. It's silly sometimes how they treat existing customers especially if you have been with them for a good while but it seems a few companies are doing this these days..
 
My big complaint with them is the pricing structure of the packs. £1 for all except the movies and sport, which are £16 each.

Then there's £10 for multi room, £10 for HD and it soon adds up.

My parents have been on the full Sky World package since it started, and it's easily £60+. Crazy.
 
EVH said:
It's 1000s of times worse for those with Virgin Media.

I don't know anyone who pays the full price. Always some discounts or offers.. Makes you wonder who's running the billing dept tbh.
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Im with Virgin, within 1 month of me signing up they sent out their 'generic' £1 increase letter... I said ive been with you 1 month and now you are putting up the price! Got £5 per month off my bill then.

Then I had a barney with one of their CS when I wanted a new box... was told it was free, then £10.. then like £50... then as I was about to order the Engineer they cut me off. Got another discount from them then... as someone called me back as I rated their service as 1 out of 10.

They all have a margin to go down to and once you are a customer its cheaper for them to keep you as you have all the gear etc.

Best thing to do with Sky/Virgin etc if you have cancelled, is sign up again using QUIDCO, always a silly offer like £100 cashback on there.
 
EVH said:
My big complaint with them is the pricing structure of the packs. £1 for all except the movies and sport, which are £16 each.

Then there's £10 for multi room, £10 for HD and it soon adds up.

My parents have been on the full Sky World package since it started, and it's easily £60+. Crazy.
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Sky World without anything else is £51.50 although if they have HD it's £61.75. Movies alone are £16, Sports is £20.

From a business point of view, if a customer hasn't changed their subscription at all and has absorbed every increase without fail, why give them a discount?
 
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