we opened with Natwest. In truth I really wish we hadnt as they have been utterly dire since day one. They were meant to open a savings account that sat alongside the business account which we opened in December and failed to do so. Things happen I appreciate so I called CS and they said they would send the forms out, these failed to arrive so I called them again and they resent them. Again these failed to arrive so I called them again and was told they did'nt need to sent forms they could be done over the phone so I said "fine do it". Five days later some forms arrive which stated I had to sign them and take some ID into a branch so that they could open it. So off I went to our home branch only to be told that the forms were for personal savings account and not business ones and thus would create tax problems for us. Unfortunately the chap told us this ten went on to say that he couldn't open a savings account for us because he wasn't in the business department. At this point I told them to close all my accounts unless they could resolve it by close of play. Later that day my business manager decided she should call me (you can never get hold of them) and she promised me she would send the forms out, yep the failed to arrive.
Its now nearly April and they still haven't managed to open a savings account for us, you would think we were asking for the moon on a stick. Total idiots, avoid.
