Sending Equipment to CPS

FreeStream

FreeStream

FreeStream

Soldato
Joined
10 Apr 2004
Posts
13,500
Right, finally got round to doing this.

7D and 70-200 are going to Canon for cleaning, calibrating and hopefully for the 7D reduce the banding when you push the shadows abit. It's noticeable when you compare a scaled 7D shot to my 40D - seeing as the 7D should be in every way better than my 40D it's not acceptable really. It hasn't really bothered me but seeing as it's going in anyway I thought i'd get them to fix it.

2.5kg package going with RM (£25 to insure it to £2k - parcel2go etc wants £110.)

70-200 is in it's original box, 7D is wrapped up in another box to save space.

Priority sticker is on the side and a DVD with the banding images is included along with the CPS repair form.

To those who have done this before: Have I missed anything!?

Cheers.
 
I never send the original box. Just wrap it in insane amount of bubble wrap and put them in a box, and then stuff it in more bubble wrap.

I include:

1 - Gear
2 - Form
3 - Covering letter (quoting your CPS number) and return address
4 - Sticker on the parcel
 
Raymond Lin said:
I never send the original box. Just wrap it in insane amount of bubble wrap and put them in a box, and then stuff it in more bubble wrap.

I include:

1 - Gear
2 - Form
3 - Covering letter (quoting your CPS number) and return address
4 - Sticker on the parcel
Click to expand...

Unwrapping it is easy, cut the bottom open lol.

Might get me under 2kg too...

What do you put on the covering letter?

Mind MSN'ing me yours? :p

Cheers
 
You put:

1 - Serial number of the item
2 - CPS number
3 - Your return address
4 - description of fault and what you want it done
5 - Contact details - email and phone number
 
Oh, no need to send the lens hood either.

Also when you list the items, put

Canon 24-70, front and rear lens cap, B+W 77mm Hoya Pro Digital UV Filter (if you have a filter)
 
Lens hood isn't going anymore

It's just the body and lens with caps (which I have said about in the form they give).

All covered now.

Hope for the best... Worried about loosing it all but it's paranoid really it's insured etc haha
 
I've used CPS twice, once for a 24-70 I wanted looking at and once for a camcorder repair, both times have been spot with updates via text message.

I've been really impressed with them so don't worry. :)
 
Well even as I have the bottom CPS thing it's already on it's way back to me!

Sent Thursday, Back Tuesday.

Not bad at all.

Let's hope they've actually fixed what I wanted...
 
Currently awaiting my 85mm back, should be back early doors this week, we shall see...did what Raymond did :)
 
Bit ****ed off with Canon. I sent the lens a week ago yesterday, got a text on Thursday to say it's being processed.

Well it's Wednesday so I thought I'd ring, not having had any update at all to see what is going on.

After waiting 5 minutes (timer on phone says I'm not wrong) for the phone to be answered by 'Trisha' who talks to me in a very sarcastic and patronising tone, I give her the reference and ask what the latest is so she replys with 'its processing'

So I said 'Ok, I gathered that from the email sent to me on Thursday but wondered if there had been an update' so she said to me that 'no we don't log each individual part of the process' and she laughed at me again as if I'd asked a really stupid question?

I said to her "theres no need for the tone, I'm only looking for an estimated completion date if possible" she then said back to me "No, it isn't possible, it's done when its done" then she hung up on me.

What a bitch, has anyone got a contact email address for someone high up for the Canon UK place in Herts. Got a good mind to file a complaint about her attitude, should also get a better idea of whats going on with my repair.

Cheers all,
Jake
 
My suggestion is to cal back and hope for a different person on the phone, and get CPS Gold soon as you can. That gives you a deadline, it's like 4 days for me and they have to send out a loan item if they can't meet that deadline.
 
I don't agree. Why should I have to buy another body and lens to get a decent service from them?

I don't particularly care if it takes another week, I'd just like to know when. And I'd also like to be treated like a human being...

Example, someone calls me at work wanted to know when their MS Outlook is going to be fixed, what's the better answer

"It's in the queue, it will be dealt with in due course"

"It's in the queue at the moment, at the current rate we are dealing with calls someone should be able to take a look this afternoon, if not we will call you back to advise a better time"

It's not hard is it? I shouldn't need to spend a another 2 grand to get that service.
 
Hence try calling again. Of course you shouldn't need to buy another body to get better service but having another body let you jump the queue a bit. Where currently you are in the queue and it sounds like they will get round to it when there's no more urgent repair needs doing.
 
Yeah you need priority. To be honest at your level I wouldn't expect anything less than a 14 day turn around probably all the way upto a 28day turnaround. Theres reasons they have different package levels.
See you make the same mistake I do. Winge about not getting something back asap but then if you had sent it away after it broke in the first place you'd of had it back months (years ago)
Ive only just sent my macro lens away. Broke it years ago! lol
 
I guess fixation would be a better bet if you don't have the higher CPS levels, I would think they get less repairs as most people would send it to Canon.
 
I've tried both fixation and Canon, both back in 3 days. I do have CPS gold though but both have been faultless for me.
 
You must log in or register to reply here.
Back
Top Bottom