Just had a courier at my door to collect a motherboard which I swapped with my etailer 10 days ago. I didnt even know they were collecting
He didnt have a replacement with him either?
Thats very strange, this is the letter sent with an attached form to fill in,so if you didnt fill in the form i dont know how the process got started
Dear Sir,
Please read all of the following carefully:
This is the Returns Dept at Gigabyte UK (GBT Tech LTD).
We are now in a position to swap out your B2 motherboard for new replacement B3 6 Series. Please follow the below advisement and instructions as set out below. This will be done by courier City Link on a deliver and collect basis. That is, they will deliver your new replacement provided you in return hand to the driver your original motherboard which will be returned to us.
Please note: The driver will only leave your replacement with you when you have handed over the original item only. If no collection can be done, the replacement will not be left and we would then have to arrange a new collection date with you or we will require your-self to send in the goods. Packages will be clearly marked “Deliver and Collect Only”. Therefore it is in your best interest to ensure a collection is ready for the courier’s driver when he arrives.
1) Please ensure all accessories are included in the box (Manual, CD driver, cables etc) for collection with the motherboard and where possible, the original retail box should be returned too.
2) Please fill in the attached special RMA form and return back to us by e mail for a returns number. Please fill in all areas marked with the blue “???”.
3) When returning back the form, at the same time please advise best date and address that we can collect from. Please at least allow 24hrs, same day is not available. This can only be a work’s address or home address. We are unable to collect from friends and neighbours as you will be required to sign for the delivery of the new motherboard. If you choose a work’s address please include any building name’s or Dept. names and include a contact telephone number.
4) Once we receive your RMA form back, we will issue you with a return’s number. This must clearly be written on the outside of the package before the driver calls for collection. Please print off a copy of the RMA form and include it in the box.
When we have received your collection date and issued you with a return’s number, we will ship out your replacement board 24hrs before the driver calls so this gives you adequate time to prepare the goods for collection. As City Link deliver on a next day basis, 24 hours is the normal procedure for couriers.
Regards
Returns Dept
