FUMING! at user on popular auction site! advice?

Neoni said:
will he HAVE to post it back if ebay find it in his favor? surely he cannot hold onto the item and the money?
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They advise the buyer to post it back with recorded delivery, once its back with the seller, which ebay can track as they ask the buyer to provide them with the tracking number they directly refund the buyer with the funds that will have been put on hold when the case was opened.

Its spelled out on here: http://pages.ebay.co.uk/help/sell/shipping-returns.html

In particular:

"Or if the buyer asked eBay to review a case for an item not matching the listing description, and we determined that the buyer should be paid a full refund, we'll put the case on hold for 10 days and ask the buyer to post the item back to you.

We'll ask the buyer to use tracking or a delivery confirmation number so that we'll know where the package is in transit, and we'll be able to confirm that you've received it.

If a case was opened and we have confirmation that you received the item, we'll provide a full refund to the buyer within 3 days that covers the cost of the item and original postage & packaging.

If eBay finds in favour of the buyer in a case, eBay may seek reimbursement from your PayPal account or other reimbursement payment method on file.

Note: If the item isn't returned to you within 15 days, and a case was opened, we'll automatically close the case.

Buyers are required to pay return postage, except for rare situations when a buyer and seller agree to another arrangement."
 
Immsy said:
Buyers are required to pay return postage, except for rare situations when a buyer and seller agree to another arrangement."
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Which stinks. I bought a Nokia charger which was £1.99 plus £4.95 postage. It was fake.

I reported it to Ebay for the business powerseller selling fake items and also contacted the seller.

Both Ebay and the seller said I was only entitled to the £1.99 refund and I had to post the item back (which was going to cost me another £1) so I would have ended up with no item and £5.95 out of pocket.

It worked so I just kept it and left the seller bad feedback. Despite several emails to Ebay over the next few weeks, the seller was still allowed to advertise the fake items and sell them and other people also left him bad feeedback.
 
The whole way ebay is set up is wrong, the fact that sellers cannot leave negative feedback for a buyer, they can only leave positive or no feedback at all. Lets be honest without sellers, ebay would have no business whatsoever. Its time thy had a re-think and its not surprising that so many wont touch ebay / paypal anymore.
 
Greebo said:
Which stinks. I bought a Nokia charger which was £1.99 plus £4.95 postage. It was fake.

I reported it to Ebay for the business powerseller selling fake items and also contacted the seller.

Both Ebay and the seller said I was only entitled to the £1.99 refund and I had to post the item back (which was going to cost me another £1) so I would have ended up with no item and £5.95 out of pocket.

It worked so I just kept it and left the seller bad feedback. Despite several emails to Ebay over the next few weeks, the seller was still allowed to advertise the fake items and sell them and other people also left him bad feeedback.
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You would have got your original postage back, just not the cost to return it to the seller if you had opened a case against it.
 
Immsy said:
The whole way ebay is set up is wrong, the fact that sellers cannot leave negative feedback for a buyer, they can only leave positive or no feedback at all. Lets be honest without sellers, ebay would have no business whatsoever. Its time thy had a re-think and its not surprising that so many wont touch ebay / paypal anymore.
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Ebay just want to attract buyers who could be put off by a small minority of sellers just trying to scam you with fake stuff. On the reverse side of things sellers can be put off by buyers trying to scam you.

As a seller all you can do is report the buyer as a non-paying bidder.

It's so frustrating to be selling an item on an auction for 7 to 10 days and for someone to win it and then say that they no longer want the item.
You then have to claim your auction costs back and relist the item again and file a non-paying bidder against them. You should be allowed to flame his feedback imho.
 
amigafan2003 said:
And why would that matter?

The seller gets the item back, it works, he can sell it again.

Neither party are out of pocket bar a small amount for postage.
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Ive had cases with the bay and this kinda thing before used/sealed item which came back opened and parts missing the bay didint want anything to do with it but they did change the feedback to neutral... they pretty much only care about the buyers now and sellers seem to get messed around quite abit.
 
EVH said:
You've been the victim of ye old switcheroo :(
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This. Quite common nowadays since the buyer doesn't even get bad feedback.

People see it as an easy way.

Expensive product broken and out of warranty?
Find exact item on Ebay.
Buy it
Swap it for your faulty one.
Post back
Get refund
Product replaced for the cost of posting the item back to the seller.

It happened to me once. I now never sell expensive items on Ebay.
 
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Neoni said:
I've basically been given no option but to take negative feedback and reply to a case? its so poor, i'm pretty disappointed about the lack of help given!
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hello i dont want to sound like an idiot but how long have you been on ebay? This hasb een pretty much the case since 2008 ish ebay is heavily in favour if the buyer.

I sold a few phones not a while ago and the buyer took the parts out (mic,speakers, charging ports) and sent me back the phones. ebay gave him a refund
 
Shakeel said:
hello i dont want to sound like an idiot but how long have you been on ebay? This hasb een pretty much the case since 2008 ish ebay is heavily in favour if the buyer.

I sold a few phones not a while ago and the buyer took the parts out (mic,speakers, charging ports) and sent me back the phones. ebay gave him a refund
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hey mate i barely sell things on ebay but had a massive clearout this year of goods, so only happened this once :(
 
Greebo said:
This. Quite common nowadays since the buyer doesn't even get bad feedback.

People see it as an easy way.

Expensive product broken and out of warranty?
Find exact item on Ebay.
Buy it
Swap it for your faulty one.
Post back
Get refund
Product replaced for the cost of posting the item back to the seller.

It happened to me once. I now never sell expensive items on Ebay.
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This is why sellers should make it clear that they are checking serial numbers.
 
Neoni said:
will he HAVE to post it back if ebay find it in his favor? surely he cannot hold onto the item and the money?
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Yep. But if the seller does not receive the item that is returned, eBay can't do squat. Seller keeps their money, buyer is shafted. :)

eBay is such a cesspool these days. Prime example, one of my listed sales for a laptop was bid above reserve by a buyer who did not pay, so I was shafted with £20 worth of insertion fees for a sale that did not go through. TBQFH bidders should be forced to pay a deposit on their bids for high price tag items.

With regards to the OP: If the buyer does send you back the items though a service that you cannot reasonably deny acceptance of and you think they are different to the item you sent out, just say so. Claim that the serial numbers do not match or something. eBay cannot dispute this, just bull**** your way out of it. Turn the screw and make that mother****er pay. ;)
 
godinman said:
Sure it isn't actually faulty? If it's never been used it is possible.

I'd just get it back, refund him and sell it to someone else, if it works. You simply will not win if it goes to dispute.
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This.

I had this happen to a computer game I sold. 1st buyer said that the disc was faulty, that I know had really worked. I offered refund, got the game back and it still worked. I relisted, sold it to buyer no.2 and they confirmed that the disc was fine. Shame my final bid on the 2nd auction was only half of what it was 1st time.
 
UPDATE!

Well he messaged me today claiming or thinking these were previously used which is false, he has now said he has changed the front on one of the items, baring in mind these items are sealed electrical items? therefore hes tampered with it?

Surely this goes in my favour?
 
If you are registered as an individual you have no obligation to offer a refund policy. He's stuck with it.

Were you to offer a refund policy (you don't need to as a private seller), you could specify that the item must be sealed and unused for a refund. If he's tampered with it, no refund.

If it was damaged in transit, money needs to be reclaimed by him (should you refuse to accept it back) or you (should you accept it being returned to you).

I would leave it up to him now. If he opens a case, it depends what he says. The worst case would be if ebay says he can return it to you for a refund. So he will return it to you at his cost and you will refund him all the money he paid (ie. you will make a loss on fees and original p&p).

His move :)
 
joeyjojo said:
If you are registered as an individual you have no obligation to offer a refund policy. He's stuck with it.

Were you to offer a refund policy (you don't need to as a private seller), you could specify that the item must be sealed and unused for a refund. If he's tampered with it, no refund.

If it was damaged in transit, money needs to be reclaimed by him (should you refuse to accept it back) or you (should you accept it being returned to you).

I would leave it up to him now. If he opens a case, it depends what he says. The worst case would be if ebay says he can return it to you for a refund. So he will return it to you at his cost and you will refund him all the money he paid (ie. you will make a loss on fees and original p&p).

His move :)
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He's already opened a case and thats one of his responses that hes basically tampered with it! which cant be a wise move?
 
I would LOVE to be able to say it's in your favour as he has "accepted" the item having messed with it.

Unfortunately you are dealing with eBay. Buyer wins 99 out of 100 cases.
 
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