Yes.
What would you do in my shoes?
- Thread starter cHk4
- Start date
Yes.
You full name or have you shortened it?
I tried to get my wife to let me call my boy thor, but she was having none of it
Talk to your boss, dont hand in some letter beforehand.
Just because you out perform your peers doesn't warrent a pay rise, you work for a private company so this will probably have been noticed already (your performance) as long as you continue to perform well when the times comes to promote someone it will be you.
Asking for a raise just because you perform better than the rest of your team is petty.
As I suggested, have a formal chat with your boss and see how it goes before doing anything else, your performing better than your peers so yes you are important to the team, but dont go about it the wrong way, IMO.
Just because you out perform your peers doesn't warrent a pay rise, you work for a private company so this will probably have been noticed already (your performance) as long as you continue to perform well when the times comes to promote someone it will be you.
Asking for a raise just because you perform better than the rest of your team is petty.
As I suggested, have a formal chat with your boss and see how it goes before doing anything else, your performing better than your peers so yes you are important to the team, but dont go about it the wrong way, IMO.
Full name mate.You full name or have you shortened it?
I tried to get my wife to let me call my boy thor, but she was having none of it
That's a shame, it's a good name... Has its down sides though everyone remembers it and everyone on the phone thinks you're saying "Paul" or "Phil." I once won a goody bag from Nikaloden when I was younger the it was addressed to "Zoul."
@.Lethal - cheers mate.
Spoken to my boss and we have a performance review in 2 weeks so I'll raise my concerns in that meeting I guess and see how things go. At least if I have the letter drafted I don't need to worry about it should I need to escalate it.
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Don't say anything about what anybody else is doing or getting
Tell them how you have been saving the business with your call closure rate and how if they promoted you that the departments closure rate would increase
something like this, positive and forthcoming.
Tell them how you have been saving the business with your call closure rate and how if they promoted you that the departments closure rate would increase
something like this, positive and forthcoming.
Permabanned
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Get rid of the three kisses from the end of the letter. This is no time for romance.
But then you get to bellow "NO, THOR, THE GOD OF MOTHER****ING THUNDER!"
I would personally include the stats you mentioned initially. Any evidence of your worth should be included but the others are right - dont get personal or add emotion.
State the facts in your favour and if they don't respond amicably look elsewhere.
And taking sick leave as holiday? Seriously mate - that has doormat written all over it.
State the facts in your favour and if they don't respond amicably look elsewhere.
And taking sick leave as holiday? Seriously mate - that has doormat written all over it.
Throughout my employment, my experience has been there will always be a small amount of people who perform less well than you but are paid better then you. (That probably also means there are people better than you, who are paid less, but you dont know about them, because you arent looking for them!)
My approach has always been, to try and ignore them, focus on my work and improve my pay based on my merits rather then benchmarking against others. I also try to believe in what goes around etc... and generally things do work themselves out, but it will always take longer then you hope.
Also
Pay is as much a reflection of the persons negotiating skills at interview stage and the cost of acquiring them from other companies, as it is reflection of the quality of their work, so keep this in mind in future interviews. (This is because the increments you can improve your salary through reviews is normally far smaller than what you can negotiate at start, so it will always be hard to overcome selling yourself short v someone else at the start. I say this from the wrong side of experience!)
My approach has always been, to try and ignore them, focus on my work and improve my pay based on my merits rather then benchmarking against others. I also try to believe in what goes around etc... and generally things do work themselves out, but it will always take longer then you hope.
Also
Pay is as much a reflection of the persons negotiating skills at interview stage and the cost of acquiring them from other companies, as it is reflection of the quality of their work, so keep this in mind in future interviews. (This is because the increments you can improve your salary through reviews is normally far smaller than what you can negotiate at start, so it will always be hard to overcome selling yourself short v someone else at the start. I say this from the wrong side of experience!)
Associate
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How does this fit into equal pay laws, if people are doing the same job shouldn't they get the same pay? or is time served or experience allowed to be taken into account.
I just started a new job and we are all paid the same for the same job title.
Also it seems to me from experience there are always a few people who get all the perks at work because they are friendly with the bosses and others can work themselves to death and never get a kind word.
Maybe a case of "its not what you know, its who you know"
I just started a new job and we are all paid the same for the same job title.
Also it seems to me from experience there are always a few people who get all the perks at work because they are friendly with the bosses and others can work themselves to death and never get a kind word.
Maybe a case of "its not what you know, its who you know"
Why are you using 5 days from your holidays
I dont get either in my job as i am just a subby but if your sick use sick days,at the end of the day your just a number for which ever company you work for.
You think that come performance review time, the powers that be don't run a report that retrieve how many days off sick you've had? The Bradford index or something I believe is the current HR flavour of the month? They will then ask questions like "How can this guy deserve a pay rise this big when his sick days cost the company so much last year?".
Soldato
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I was in a very similar situation to yourself and in the end I decided the best course of action was to leave. I don't regret it at all.
Soldato
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Is this an internal private company support department or a call center?
To be honest, from my experience in the latter it was those who "dealt with" a ton more calls and had the more "impressive" stats than anyone else who were self-aggrandising bags of waste when it came to actually resolving issues correctly.
Impressed management, though!
If it's the former, then good job.
Soldato
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Remember to sign the letter:
Thor.
God of THUNDER!
Thor.
God of THUNDER!
Obviously I don't know what you do exactly. But is a large number here impressive - what about quality vs quantity. Sure you maybe able to rush through a ton of calls in a day. But the 40 the next guy did were all of a much better quality and left the customer with a more positive experience.
Of course if they say no, do the same amount of work as they do from now on. No point in busting your balls doing more work than anyone else and not getting recompensed for it! It would be interesting to see what they get in their review. Your boss should be giving them grief as to why you can close so many calls AND be the 'go-to' guy in your team for any issues and they can't. if your boss is afraid to criticise them for being lacklustre then he should be thinking the sun shines out fo your arse, as your manager seems to think. Would be no harm in getting him or her onside to back you up either.
I'm in a similar situation at my work. We have a 'knowledge base' that details the symptoms and stepsa taken to resolve customer queries. I'm quite convinced at the end of every call flow there's a section that says 'If that doesn't work, ask MissChief, he'll know how to fix it'. Some of them are also getting paid more than me. but I'm fighting back and have applied for another job internally that comes with a £2.5k pay rise!
I'm in a similar situation at my work. We have a 'knowledge base' that details the symptoms and stepsa taken to resolve customer queries. I'm quite convinced at the end of every call flow there's a section that says 'If that doesn't work, ask MissChief, he'll know how to fix it'. Some of them are also getting paid more than me. but I'm fighting back and have applied for another job internally that comes with a £2.5k pay rise!
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
How does it mean that?
All it means is that you close more calls. It doesnt tell you ANYTHING about the quality of your work or the complexity of your calls, it just tells you about quantity.
Unless every call you get contains the same task of the same level of complexity your thinking seems very flawed to me.
You could be just doing constant password resets whilst the other guy is rebuilding peoples systems or fixing server issues!
Sounds like a fantastic salary for fixing computers 35 hours a week with 30 days holiday, I wouldnt rock the boat if I was you!
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