mobile phone change of contract scam! (important)

Soldato
Joined
3 Aug 2010
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3,894
so just got back home today to find my dad on the phone to t-mobile.
now this may seem normal but just listen.

earlier today someone 'claiming' to be from t-mobile rang him of a mobile number and said that there was no coverage for his contract for 2 days and he would be reimbursed the £20 that he pays each month, after these 2 days and that it was going up by 40p because of VAT. But the rather strange thing is that both me and my sister are on the same contract (sim only contract) and it is a 30day rolling fixed contract :cool: and both of us can get coverage and have not had this call. (all of this of a mobile number, that wasn't even covered up)

now whilst on the phone to T-mobile he had to give are postcode, and apparently in their database it says that we have just moved into this house/moving out.:confused::confused: except the thing is my mum/dad have been in this house for 20 years. and it doesn't stop there, my dad had to give the man over at T-mobile the details of his contract and according to them his contract has only just started today coincidently the phone call was received today around about the time the contract had started :rolleyes: can you see where this is going? now this gets interesting, this 'new' contract is for them sum of £35, and this is a phone contract not sim only, and guess what phone has a contract like that? thats right, you guessed it an iphone.

now this is where what i have previously mentioned all makes sense, new house? new phone and contract? contract that can go OVER limit by about god knows what? so what i am assuming is that somehow they have been able to change my dads contract and address that T-mobile have us as and get that phone sent to that house, where they will pick it up and use it to go over the contract by very large amounts of money :eek:

now i was once talking to someone that works my granddad about people being scammed and he mentioned something that sounds exactly like this, he said that they get an iphone ordered from whomever sell the iphone on except keep the sim, and then they use all the sims to extract £****'s from you. :(

now to be on they safe side my dad has canceled all of his cards, everything!

but what baffles me is, how on earth could they do all of this out of a simple phone call? and they have the address the phone was being sent to, so why can't they do anything about it?:eek::( now my google fu is week so i couldn't find anything on this but i know that it happens a lot(i would presume)

please beware of this as all you have to do is answer the phone!

oh and the phone number started with 07951 but im sure that won't matter as it would have just been another fraudulent number
 
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...one more time in English? :confused:

LOL

quick summery

someone rang my dad, somehow managed to changed his contract to a £35 a month iphone 4 contract, change our address, tried to get the iphone sent to theirs so that they could use the sim to go over the contract limit by silly amounts of money. dad canceled all his cards ect, job sorted <------ = warning

also my op makes perfect sense? (does to me) makes more sense than other posts of mine anyway
 
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So a random guy phoned your dad, but how did this guy manage to change the contract.

I can only assume that the guy rang t-mobile after talking to your dad and asked for it to be sent to his place.
 
In other words the powelly household has been seriously burned by a telephone confidence trickster.
Hope you get it sorted soon and hopefully learn a lesson or two on keeping it zipped. :)
 
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Wait did they offer to re inverse him the full cost of a months service for the loss of two days?
 
In situations like this i answer and they say 'from Vodafone' etc. I put the phone down and if they ring back then it is 99% the real company :)
If it is so important they ring me twice then i believe it is the real company.
Never had any of these fraudsters ring back :cool:
 
allright, what i didn't explain is that my dad didn't say anything to the man that rang him earlier on in the day! and he was on the phone to the Actual T-mobile as he rang them!
all the fraudsters had to do was ring my dad, he didn't have to say anything to them
 
Check the time/date the new contract was set up. Bet you it pre-dates the phone call.

The call was probably just a information gathering exercise.
 
Ok I have re-read your post.

What has happened is -

1. A fraudster has impersonated your dad and changed the address and ordered a new iphone to this new address.

2. They have called your Dad to advise of an impending loss of service. This is because they were looking to hijack his account and start making very large international premium rate calls. Your Dad would be none the wiser and report anything, as he had been told 'by his provider' that he would lose service.

I spent most of last year working on these types of cases but have never heard of a call being made to advise of a loss of service. Seems these fraudsters are getting a bit more forward as a lot of their old methods have been closed down.
 
just talked to my dad about it and he said that they must have already had his details and ordered it:confused:
So why on earth would they go to the trouble of calling your dad?

I'm assuming they rang him to gain his security information (mother's maiden name, whatever) enabling them to access his account online and change address details, order a new phone.
 
it is very easy to get information on people's mothers maiden names (look at all those 'find your ancestry' sites. this is very commonly used as a security question that you can use if you dont know/have forgotten the other security info they need.

he may have been able to change the contract through this, or at least got a lot of the information he needs to change the contract through this..

(or, this could be completely irrelevant here)
 
no my dad doesn't but, i have figured out why they called him.

1) call my dad saying that there will be no service for a few days to cover up the fact they have changed the contract
2)order the phone/contract
3)make it so that thousands of £'s are charged through that contract
 
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