car died

They sound like a typical retarded garage to me.

Sounds like they haven't been bothered to diagnose it, probably because it's warranty work and they can't charge you so they're just messing you about. Going on past experience I think you'll be good to get the car back fixed properly, never mind money for a hire car. Doubt they'd pay for that unless it says in the paperwork.

How the hell can they say that the bloke looking at it is off sick. Are they not all trained to fix cars? :confused: Guessing they probably just plugged the computer in anyway.
 
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Fuel injectors gone as well, they reckon price is about £1200 to repair and the car dealer has said they will only cover £480 :(

What can i do ?

MW
 
I'm no expert but are you not covered by consumer laws? You've only had the car a month.

I'd start speaking to someone who can tell you where you stand. Citizens advice bureau maybe?
 
Are they saying all the injectors have had it? At the same time?

Probably the Easy Start that wrecked the injectors, in that case.
 
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Have a look on Consumer Action Group or maybe Moneysaving Expert forums, they've got more indepth knowledge of the consumer law side of things.

You're definitely covered by the SoGA though, don't panic yet.

The dealer saying he'll only cover a part of the cost is him trying to put one over on you, hoping that you don't know your rights.

Have a hunt around about handing the car back, it's a phrase that rings a bell but i can't remember if it's to do with warranty work or just the car not being of a saleable standard.
 
ok i've just found this on buying second hand cars from dealers. To save you reading it all, it says within 6 months the dealer should accept the car was at fault when it was sold and should offer to repair or replace.

Your consumer rights when you buy a vehicle from a dealer
If you bought the vehicle from a dealer, you will have certain rights under consumer law.
A secondhand vehicle must match its description, be fit for its purpose, and be of satisfactory quality. However, the standard for meeting the requirement that the vehicle is of satisfactory quality will be lower because it is secondhand. A secondhand vehicle should be in reasonable condition and work properly. When deciding whether a secondhand vehicle is in reasonable condition it is important to consider the vehicle’s age and make, the past history of the vehicle and how much you paid for it.
If a secondhand vehicle needs more extensive repairs than seemed necessary at the time it was bought, this does not necessarily mean that the vehicle is not of satisfactory quality. A secondhand vehicle can be of satisfactory quality if it is in a useable condition, even if it is not perfect.
If the vehicle develops a problem soon after you bought it, you may have a right to return the vehicle to the dealer and get your money back. This would probably need to be within about three to four weeks at the most of buying the vehicle. The problem would need to be fairly major, and you would need to take into account the age, mileage and price of the vehicle when deciding whether it is reasonable to take it back.
You must stop using the vehicle at once and contact the dealer. If you traded-in a vehicle, you are entitled to have it returned if it is still available, or to have the full value allowed on it, if it has been disposed of. If you have left it too late to claim a refund, or you don't want one, you may be entitled to ask for a repair or replacement. The fault must have been there when you bought the vehicle. If you do agree for a major fault to be repaired and the repair turns out to be unsatisfactory, it's not too late to ask for your money back.
If the dealer won't agree to put the problem right, you can take legal action up to six years from the date you bought the vehicle (five years in Scotland). However, it is probably unrealistic to take legal action for a fault in a secondhand vehicle, especially an older vehicle, once you have been using it for a reasonable length of time.
If you take the vehicle back within six months of buying it, the dealer should accept that there was a problem when the vehicle was sold and offer to repair or replace it. If the dealer doesn't accept that there was a problem when the vehicle was sold, they will have to prove this.
After six months, it will be up to you to prove that there was a major problem with the vehicle when it was sold. You will have to provide evidence of this so it may help to get an independent report which could establish the condition of the vehicle when it was sold.
If the dealer agrees to repair the vehicle, the repairs have to be carried out within a reasonable time and without significant inconvenience to you. The dealer must pay the costs of the repairs. If the repair has taken a long time, you may be able to use a service loan car or claim compensation, for example, for the cost of hiring a vehicle. If the dealer refuses to repair the vehicle, you are entitled to get it repaired elsewhere and claim back the cost from the dealer. If the vehicle can't be repaired or replaced or this is considered too expensive, taking into account the type of fault, you may have the right to get some or all of your money back. You will have to negotiate with the dealer to decide on what would be a reasonable amount. In deciding what is reasonable, you will need to take into account how much use you have had out of the vehicle.
For more information about your rights when you buy goods, including secondhand goods, see Buying goods - your rights.
A Citizens Advice Bureau can help you negotiate with a dealer if something is wrong with your vehicle. To search for details of your local CAB, including those that give advice by e-mail, click on nearest CAB.
There are two circumstances in which you may not have a right to complain to the dealer. These are where:
the dealer specifically drew the vehicle’s defects to your attention before you bought it. You may still be able to make a complaint if, for example, the dealer said the clutch was stiff when in fact it was worn through. If the dealer did not point out the full extent of the defects, they are still liable for those they missed. However, the dealer does not have to say anything about the vehicle’s condition at all
you inspected the vehicle before you bought it and should have noticed the defects. However, if you didn't notice the defects, you could try arguing that you examined the vehicle as a layperson and could not be expected to spot mechanical or structural defects.
In England and Wales, for more information about what action you can take if you have a problem with a second hand vehicle, see Second hand cars in Consumer Fact Sheets.
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MW
 
oneale90 said:
So surely its Panic averted then :) ?
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Will confirm with CAB tomorrow before pleading my case. Panic not over till I've got my car back, working for free.

I'm more worried about the garage not fixing it properly, as the garage was doing the car dealer a favour by knocking off some of the labour. Makes me wonder what else they'll do to cut the costs of the repair if I make him foot the bill :(

MW
 
I've spoken to CAB and they have confirmed this so I've told the garage i'd guarantee payment so they would complete the work (I can't do with out a car from next week) but said i'm fighting the costs with the dealer.

I've spoken to the dealer and he said he would pay £200 towards the additional costs over the warranty but would fight if I pushed for more.

MW
 
Wait, so you have agreed to pay the cost so they get the work done, but you will hit them with the fact you are not paying when you collect the car?

That's a risky play if you have done that.

I understand you need the car, but you should really get who is paying for what sorted before.
 
Yeah as above, I thought the whole idea was that you don't pay, not that you pay and claim it back?

It's not as if they're two companies who have never worked together before.
 
anticonscience said:
Wait, so you have agreed to pay the cost so they get the work done, but you will hit them with the fact you are not paying when you collect the car?

That's a risky play if you have done that.

I understand you need the car, but you should really get who is paying for what sorted before.
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I know wasn't a good decision looking back but I was hoping to get it sorted before I get the bill, was also hoping he would realise I was covered by the sales of goods act and just agree to cover the costs :-/

MW
 
Mr-White said:
I know wasn't a good decision looking back but I was hoping to get it sorted before I get the bill, was also hoping he would realise I was covered by the sales of goods act and just agree to cover the costs :-/

MW
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What if the garage won't release the car? as if both companies are different. Surely the garage won't be happy being out of pocket on something which is not related to them?
 
Mr-White said:
I know wasn't a good decision looking back but I was hoping to get it sorted before I get the bill, was also hoping he would realise I was covered by the sales of goods act and just agree to cover the costs :-/

MW
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I think you've dropped the ball here. You need to get the dealer to sort it, not "sort something out" about the costs later. The workshop are (as far as we know) a separate entity, if they don't get paid they probably won't release the car.

Think you need to make some calls in the morning, else you'll be stuck with major costs that should have been dealt with by the dealer.

The dealer KNOWS you're covered by the SoGA, but he doesn't want to say it, that was he's only a couple of quid out of pocket and he's got you to pay the rest.
 
If it's not too late (i.e. work not started) then tell the garage to halt the work with immediate effect and advise the dealer you are rejecting the car. it currently sounds like you have agreed to an unlimited liability when the dealer should be addressing the issue. Phone tomorrow.




(I once managed to reject a car for not having the advertised stereo - they weren't happy but stand your ground and know your rights).
 
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