OK, so the lowdown is this,
VM hashed up a new SuperHub firmware (R25) and pushed it to everyone over the last couple of weeks. This caused endless problems for a lot of people on connections up to 50Mb, it appears I was one of them as I was getting corrupt http downloads which was one of the symptoms.
Anyway, this issue is now resolved because after a grilling on the forums from users they released R26 which plugged the identified problem.
However, for myself and some others random connection issues remained and it seemed isolated to certain times of the day on random days. 2 of those days were this Saturday and Sunday just gone where I had an erratic connection for several hours and it only became stable from the early evening onwards.
I phoned the 0800 Status line on Saturday during the downtime to hear a message saying PO9 areas had an identified fault and was being resolved. okay.
After it happened again on Sunday I phoned the 0845 help line number to speak to someone Indian sounding who told me there was no fault in the area and that my modem was the problem as it was not connecting to the server....well it was because I could see the connection message displayed in the control panel saying Access Denied so it was certainly getting a connection but being denied access at the other end. It looked like over subscription during busy hours to me but who knows.
Anyway, the guy on the phone insisted someone come out to look at the "problem" so this morning someone came and within minutes I wondered if he was wasting his and my time, like the person on the phone, he didn't seem to be technical either, certainly not a Broadband Engineer level of technical experience I would expect, I think a lot of what I explained to him didn't fly that well because there was a lot of silent okays and his "investigation" was running Speedtest.net and double clicking buttons on websites and the VM SuperHub control panel pages.
All hope was lost here.
Bit of a rant I suppose but what else can I do
I can't phone VM up again and complain,. nobody is really sharp enough to understand people's problems. They seem to know how to market new speeds being tested and rush stuff out but not how to keep a stable service on these new lines.
My 20Mb service with modem only was rock solid for many years, it went down maybe once a year when there was a network outtage.
A modem only mode firmware is due out soon but I don't think it will fix the random stability issues people have been having and it doesn't appear VM's customer facing technical people (outside of their forum dedicated team) are really that technical to be able to listen and pass on reliable info to those guys.
I suppose kudos has to go out to them for sending someone out within 24 hours especially on a bank holiday but what's the point when all that was done was a speed test and then be told that they will investigate their end! Why waste man hours like that!
Time for breakfast.
VM hashed up a new SuperHub firmware (R25) and pushed it to everyone over the last couple of weeks. This caused endless problems for a lot of people on connections up to 50Mb, it appears I was one of them as I was getting corrupt http downloads which was one of the symptoms.
Anyway, this issue is now resolved because after a grilling on the forums from users they released R26 which plugged the identified problem.
However, for myself and some others random connection issues remained and it seemed isolated to certain times of the day on random days. 2 of those days were this Saturday and Sunday just gone where I had an erratic connection for several hours and it only became stable from the early evening onwards.
I phoned the 0800 Status line on Saturday during the downtime to hear a message saying PO9 areas had an identified fault and was being resolved. okay.
After it happened again on Sunday I phoned the 0845 help line number to speak to someone Indian sounding who told me there was no fault in the area and that my modem was the problem as it was not connecting to the server....well it was because I could see the connection message displayed in the control panel saying Access Denied so it was certainly getting a connection but being denied access at the other end. It looked like over subscription during busy hours to me but who knows.
Anyway, the guy on the phone insisted someone come out to look at the "problem" so this morning someone came and within minutes I wondered if he was wasting his and my time, like the person on the phone, he didn't seem to be technical either, certainly not a Broadband Engineer level of technical experience I would expect, I think a lot of what I explained to him didn't fly that well because there was a lot of silent okays and his "investigation" was running Speedtest.net and double clicking buttons on websites and the VM SuperHub control panel pages.
All hope was lost here.
Bit of a rant I suppose but what else can I do
I can't phone VM up again and complain,. nobody is really sharp enough to understand people's problems. They seem to know how to market new speeds being tested and rush stuff out but not how to keep a stable service on these new lines.My 20Mb service with modem only was rock solid for many years, it went down maybe once a year when there was a network outtage.
A modem only mode firmware is due out soon but I don't think it will fix the random stability issues people have been having and it doesn't appear VM's customer facing technical people (outside of their forum dedicated team) are really that technical to be able to listen and pass on reliable info to those guys.
I suppose kudos has to go out to them for sending someone out within 24 hours especially on a bank holiday but what's the point when all that was done was a speed test and then be told that they will investigate their end! Why waste man hours like that!
Time for breakfast.
