DHL...sigh

GMorrison

GMorrison

GMorrison

Associate
Joined
9 Dec 2008
Posts
202
Ordered a new phone on Sunday, delivery estimate: 03/05/2011. Tracked it on the DHL website, '11:04 - Out for delivery', there should have been no problem getting it from where it was at the depot to my house 15-20 miles away. They said it could be any time from 7:30am to 9pm, funnily enough at 8:55pm, the tracker suddenly changed to 'No One To Recieve Card Left', myself and multiple other family members have been in all day, we would have heard someone. Also, I have no card so I've had to email DHL. Anyone else ever had this happen to them? :( (Not from OCUK by the way, not even sure if they sell phones).
 
Yerp, cant remember if it was DHL but some company did this.
Phoned up and they said "it'll be there tomorrow", funnily enough it didn't. They then gave us the phone number for the courier (it was some woman driving her own car? deffinitely a big company but this was what we got.....) We called her and she said she couldn't get into the village as ther was no street lighting....
 
Used to have a similar problem with City Link, wait in all day then at 1730 it would change to something like carded, to re-scheduled.
 
Have to say I've been very lucky with couriers. I've used OCUK and Amazon a lot and I live on the Isle of Wight and I'm amazed that I can order stuff from either company one afternoon and it arrives the here the following morning. absolutely brilliant.
 
Anyone know if I'm going to have to collect it myself now? Doesn't seem fair considering delivery was never attempted, I'm phoning tomorrow in any case.
 
Ring them - Times like this email is useless as you could wait days.

City Link once carded me apparently. When I rang to say WTF is going on plzthx they said they have carded me three times. I asked them what colour my front door was and they said green. I swiftly advised them they needed to invest in thier GPS or give an A-Z to thier drivers as they were clearly going to the wrong house since my front door was brown. Noobs. Would have been a nightmare to resolve by email.
 
DHL are useless, at work they have sometimes signed for the boxes themselves and left them outside :eek:

Either that or loose them at their depot :mad:
 
I think the worst are Business Post.

I once ordered two crates of Bud Ice online since they stopped selling it in shops. It didnt turn up, so the retailer sent me two more. I got carded and went to collect and they only brought out one. Apparently someone dropped one and it smashed all over the warehouse floor. Retail sent me another, which got delivered fine. About 2 weeks later a guy turns up with 2 more crates. It was the original ones that had been put away in a locked cage because it was alcohol and had been forgotten about. Result, but still total idiots.

Then last year I ordered some special sand for my aquarium which comes wet packed. Got carded, went to collect and was presented with two soaking wet boxes with sand pouring out of them, bags half empty. Seems half the sand was all over thier warehouse floor along with my bud ice! So I refused to take them. Shop sent replacements - Again sodden boxes, although this time the sand was present so did take them.

Total noobies.

I think it depends where you are in the country. DPD for example, here are always ok (apart from he hammers down the door full on for about 20 seconds!) but I know others who say they are always late / damage stuffs etc, but they are all self employed franchisees with DPD, so you dont know what you are going to get. A lot are going that way now.... DHL.... Hermes..... obviously cheaper for them not to maintain thier own fleet that way.
 
mod1fied said:
DHL are useless, at work they have sometimes signed for the boxes themselves and left them outside :eek:

Either that or loose them at their depot :mad:
Click to expand...

Yeah this. Or occasionally you get an empty box off DHL because one of their temps slit the box underneath, took the laptop out and resealed underneath to make it appear that the box remained unopened.
 
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