Shocking broadband speed - what can I do?

EddScott

EddScott

EddScott

Soldato
Joined
18 Oct 2002
Posts
9,496
Location
Pembrokeshire
So I was with Orange broadband and migrated to Eclipse in the hope that my BB speeds would increase.

This is what I tested today

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It's like this all the time but it does seem as though it's better when the weather isn't damp.

I've re-wired the cable from the incoming socket to the modem (Vigor 2700VG)

I've taken the plate off the front of the incoming socket as some suggested and it's still terrible.

As far as I can see it's an outside issue. Going to speak to neighbours to see if theres is slow too. If I call BT and they don't find a fault they will charge me call out.
 
Haven't spoken to them yet but as the speeds are exactly the same as they were with Orange I guess it's not a ISP issue.

These are the stats from the Vigor

G.DMT
SHOWTIME
UP - 416000
Down - 1056000
SNR - 8
Loop Att - 48

Just tried a new test after a re-setting the router

1285793494.png
 
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Call your line rental provider and ask them to do a line test. if the line test shows a fault and the fault is outside the house or to do with the master Socket there's no callout charge.
 
I know the issue is outside the property. I've had engineers out before who have fiddled with the line in some way when this happened before. I wasn't charged then.

I know what BT are like though. In work we are fighting call out charges because it took them 2 attempts to fix the same problem and they are still charging us one call out.

IMO, nothing short of re-wiring the house to the box is going to fix it but I really can't see BT bothering with that. I'm sure theres some issue that if it connects, its OK and tough poo if it's dog slow.

It doesn't loose connection, it's just painfully slow. Can't even watch a youtube vid and games are completely out.
 
If your voice service is ok then you have to report the issue via your ISP to avoid a charge and ensure any engineer visiting is there to fix the correct problem. You can't expect your voice provider to fix an issue that isn't affecting their service.
 
You could check to make sure the ring wire is removed from ALL telephone sockets.

Just be careful when doing it, pull out the wrong wire and your have no connection at all!

A few years ago I had a max speed of 800Kb/s... out of a 2.4Mb/s line.

I went online, check out which was the ring wire, removed it from all telephone sockets and speeds jumped to a stable 1.6Mb/s to a max speed of 1.9Mb/s
 
Its connected directly into the master socket - the faceplate was taken off ages ago - no idea where it is. Only the White/Orange Orange/White wires are connected.
 
Well something is very wrong with your connection, as your upload is 3 times faster than your download!

There must be some poor wiring somewhere causing the issue.

I would contact the isp they will be able to tell you what speed they think are reaching your house...
 
Did the BT Speed test and this the result.

Download speedachieved during the test was - 64 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :2336 Kbps(DOWN-STREAM), 352 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps

A fearsome 64Kbps!!

Have asked on the BT forum and it seems that my "profile" is screwed for some reason. It's been proper slow for the last 6 weeks - iplayer, youtube, games impossible to use but the last few days it's flatlined.

I got this on in March - pants but useable.

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Go to Blueether & paste your stats into ADSL2+ Stats Checker, it will tell you the maximum speed it supports,plus other details.

Link: http://adsl.tin2tin.net/

Also have you done a quiet line test (17070, opition 2)from the master socket,remember to use socket behind faceplate.
 
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Not quite sure how to complete the stats input. The Vigor only gives upstream and downstream , SNR and Att. It doesn't say if they are up or down figures.

However, reading the website it does say not to use the heap DIY flat cable - this is what I'm using so will change that tomorrow.
 
So you've tried plugging your microfilter directly into the test socket behind the BT faceplate? Have you tried a new microfilter, or different router - did eclipse send you new equipment or are you using the same stuff you had on orange?

Speak with eclipse, the fact that things were fine on orange indicates it's probably at their end.

You can also ask them to do a DLM reset which should might help.
 
Nightglow said:
Go to Blueether & paste your stats into ADSL2+ Stats Checker, it will tell you the maximum speed it supports,plus other details.

Link: http://adsl.tin2tin.net/

Also have you done a quiet line test (17070, opition 2)from the master socket,remember to use socket behind faceplate.
Click to expand...

This. Do the quiet line test. Use one micro filter on the test socket (http://www.kitz.co.uk/adsl/troubleshooting.htm), then one telephone. 17070 option 2. Any crackles, noise, hiss, hum should be reported to whoever provides the voice service on your phone line. Don't breathe a word about the broadband. Them fixing the phone line will help the broadband out :)
 
...oh and the charges are only raised if they discover no fault found. If they find a fault the repairs will normally be free (they'll advise you before charging, if there is a fault & the repair is chargeable).
 
Tried the quiet line test with just the phone and theres a very faint buzzing.

Our voice is with BT - so I tell them theres a buzzing on the line?

We don't use the phone for calls - use our mobiles and the only other thing connected is the sky box and in another twist of fate is also knackered right now. Only thing connected is the router.

blueacid said:
...oh and the charges are only raised if they discover no fault found. If they find a fault the repairs will normally be free (they'll advise you before charging, if there is a fault & the repair is chargeable).
Click to expand...

Sort of - it took BT two visits to fix a really bad crackle at work and they've charged us one call out and won't refund it.
 
EddScott said:
Tried the quiet line test with just the phone and theres a very faint buzzing.

Our voice is with BT - so I tell them theres a buzzing on the line?
Click to expand...

yeah, but like blueacid said, don't mention anything about broadband, just report it as a phone fault.
 
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EddScott said:
Did the BT Speed test and this the result.

Download speedachieved during the test was - 64 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :2336 Kbps(DOWN-STREAM), 352 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps

A fearsome 64Kbps!!

Have asked on the BT forum and it seems that my "profile" is screwed for some reason. It's been proper slow for the last 6 weeks - iplayer, youtube, games impossible to use but the last few days it's flatlined.

I got this on in March - pants but useable.
Click to expand...

Looks like you have a stuck profile... It should be more like 2000 on your line. :)

Talk to your ISP.
 
Took out the bell wire ages ago too - I've had problems with the line on and off for years really.

Spoke to my ISP and they said move the the router direct to the test socket which I've done. It's been up for 2 days and it's still at a snails pace. Its better but can really only use forums and ebay when it's not busy.

Theres now an additional problem that when any machine connects to our wireless network - even this one with a direct connection - they initially say no connection or no service or some such issue but after a few more goes they work :(

The ISP did say that if it's that bad BT can do something like giving me a new line - or something I didn't quite catch the detail.

Will leave it until Monday and if it's still crawling I'll roll the dice and get an engineer out. I'm 99.9% that the issue is the outside wiring but not convinced BT will sort it.
 
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