Virgin Mobile helpline fail!

stoke1863 · 9 May 2011 at 19:10

Just ringing Virgin Mobile to cancel and pay off my contract . I get through to the usual

" press 1 to see how many minutes you have press, 2 to see the detials of last call. press 3 to cancel or amend your monthly deal"

when pressing 3 a message says "YOU HAVE DIALED AN INCORRECT NUMBER"

That is just laughable the last time i rang Virgin about a year ago it did it then and i just persumed it was a technical problem at the time.

That is so half arsed its un real. Looks like they dont want people to leave

BaZ87 · 9 May 2011 at 19:11

I blame Mourinho!

stoke1863 · 9 May 2011 at 19:12

Gah wrong forum.

I will blame wenger!

Pigeon_Killer · 9 May 2011 at 19:18

I blame Shawcross.

Tummy · 9 May 2011 at 19:36

You can't blame Shawcross, he's not that type of player.

stoke1863 · 9 May 2011 at 19:49

Now it ins the right forum. From the 5 main options on the phone the only one that connects is the one to buy a new phone or contract. Very shoddy. Been on hold 25 minutes for the wrong department

Rameses · 9 May 2011 at 19:50

lol @ submitting it in FS

He's still overly excited from Sunday, awww bless.

Virgin Mobile are supposed to have one of the best Customer Services, miles ahead of its sister company Virgin Media.

Try their website for number.

stoke1863 · 9 May 2011 at 19:52

AmTechFox said:
lol @ submitting it in FS

He's still overly excited from Sunday, awww bless.

Virgin Mobile are supposed to have one of the best Customer Services, miles ahead of its sister company Virgin Media.

Try their website for number.

its a load of bull it is horrendous and by far the worst CS i have ever used