microsoft phone scam help :-/

indeed.
you'd be hoping out foreign secretary would just be saying right then India no more 800million pound aid packets until you crack down on this illegal crap.
LOL. Should be hung up by their free ringdings tbh. OP scenario sounds like The Ring(u) videotape saga.
 
Yeah they must have had remote desktop access. Im running a malwarebytes scan and looks okay so far. I remember once i got on the phone to troll and had disconeccted the net they were saying they needed to reconnect to fix the infections so im asssuming they didnt get far enough to do any harm or so im hoping!
 
You'd have to ask the ISP if its static or not, if you don't know its probably dynamic - with most ISPs you have to specifically ask for a static one... however its probably beside the point unless you know for definite they haven't installed some software that keeps sending them the latest IP address every time you connect.

I'd take Burnsy2023's advice and run malwarebytes, etc. first off but without knowing for definite if they've installed a rootkit or similiar it would be safer to reinstall windows and have a quick look in the router control panel to make sure they haven't enabled a dynamic DNS service or configured remote access on it.


Virgin will be Static IP, or at least mine have always been.

I'd be very surprised if running malwarebytes etc would be of much use, aside from rootkit they will be using 'legitimate' access (remote desktop etc), or as you said; teamviewer/VNC. Lol, nothing more to type really without echoing your posts :D.

In-fact OP, just follow Rroff's advice. Check your router settings, reinstall windows.
 
Probably got her to go to a site like www.whatismyip.com - I'm not aware of a standard way to get the external IP from DOS as unless your using a modem directly instead of a NAT'd router it will just show router IP and local network IP which they can't connect to.

AFAIK usually they use DOS/command prompt to "show" you some random error to prove your PC "has" a problem.

This

They won't have connected to the PC without her running something first, they probably got her to visit a website to run something like TeamViewer
 
Ah yep she downloaded ammyy admin remote desktop. Ive deleted the program but im assuming a reformat is now best? :-P
 
Is there any possibility they could connect to any other pcs on the network or just the one in question? Really dont want to be reformatting mine at the moment
 
Do you have any shared folders with exes on them?

Its doubtful they'd have had time to discover what else was on the network and infect it but not impossible, if your running a local firewall and don't have executable files on shared drives your fairly safe tho and even without a proper firewall it would have taken them time to find exploitable ports and set something up to exploit them.


EDIT: TBH most of these phone scams aren't particular sophisticated and rely a lot on social engineering, so it would most likely be fairly obvious if it was infected (extra software running, popups, etc.) and most likely they'd have tried to do it via asking your step mum to manually run something on your PC.
 
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No shared drives as far as i know. I agree with the social engineering aspect. Whikst i was trolling him it seemed as if he didnt have a clue what i was on about. I said to him to prove who you are could you tell me the windows key so i know your genuine. He didnt have a clue what i was on about lol so im guessing they do rely on basic remote access. Who knows!
 
scam

This

They won't have connected to the PC without her running something first, they probably got her to visit a website to run something like TeamViewer
I have a friend who v.nearly got scammed by the same lot, they told her that her pc was infected with viruses and affecting their servers, then directed her to a fake website and showed her all the infections she had on her pc (she had to type in a www address in the run dialog box, only it was a dodgy website and nothing actually wrong with her machine), then they tried to get her to install ammyy but it would not install, they tried about three times also trying alternative remote desktop s/ware with no luck (thank goodness) then they asked her age, then she got suspicious, when she questioned them back, the girl called her "supervisor" who came one the phone and quickly became abusive and rude, told her she must be very old? then she decided to hang up and was quite upset to realise what was going on.
Fortunatly they got nothing, but my guess they were after information enough to set if a clone identity where the victim would end up with a few overdrawn bank accounts and crredit card bills to thier name.
Anyone I have heard people of being contacted by these scum are being told that they are from "windows" or microsoft, but as we all know Ms does not contact you regarding probs with your pc, exepting of course the windows error reporting, resolve popup you get sometimes after submitting an error report via windows, but not by a real person. anyway, I checked her machine out and appears to be clean barring the teamviewer install files, they also had a lot of operators in the background who could be heard asking the same questions, hope they get hacked themselves and their details spread across the net so they can be paid a visit,

Regs

Mole
 
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My friend has just text me saying someone from internet server has phoned them saying their laptop is infected and its sending errors to their servers.

I thought SCAM, they also handed their bank details over the phone and paid 75 quid :eek::eek::eek:

They also had remote access and done what they needed to do.

I phoned them just too late to put a stop to it.

What exactly have they done to their laptop? What is the damage here?
 
i once had someone ring me up with a scam like this, they wanted me to go on logmein123.com or something like that. nearlly fell for it myself. but as soon as they sed about going on that site, i realised hang on a minute this must be a scam.
 
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