I started a trial with lovefilm for the 3 games unlimited package in november/december and am still with them now. I had a few slow deliveries around christmas (2 weeks to arrive) and they were great in that they sent out new games or another copy of the same one out at the same time however i've had a few go missing over the course of 6 months or so.
From memory i think it was 2 games slow around christmas, ended up with 2 copies of each game which were returned okay. So 2 claims of lost delivery.
Then in february i had a pack with 2 games that i returned never turn up. I waited the four days and had a letter sent through with royal mail for me to sign saying i'd posted them. Again they sent out new discs before trying to find the problem so can't fault them there, however i never received an update as to whether they arrived late or not at all.
This month i've had 3 missing returns and had to claim on the website for each one. Again they've sent out new discs.
So it seems that over 6 months i've had around 15 games and maybe a third have had claims against them. Now the only problem is i don't know whether they ever turned up! So they may well have just been delayed somewhere and turned up at lovefilm HQ a few weeks later or they've gone missing entirely but they count as the latter against my account by the looks of it.
I've now had an email through from them saying that i'll be put under investigation due to the high amount of lost post (not delayed) that kind of makes it sound as though they're accusing me of stealing them. I know 2 of the claims were delayed and i returned them at the same time so the discs must have been received.
From my end i'm waiting 4 days before a claim, 1 day for packing and 1-2 days postage. A week of waiting and then i get accused of stealing for the princely sum of £20 a month!
So has anybody else had similar experiences or is it just me?
From memory i think it was 2 games slow around christmas, ended up with 2 copies of each game which were returned okay. So 2 claims of lost delivery.
Then in february i had a pack with 2 games that i returned never turn up. I waited the four days and had a letter sent through with royal mail for me to sign saying i'd posted them. Again they sent out new discs before trying to find the problem so can't fault them there, however i never received an update as to whether they arrived late or not at all.
This month i've had 3 missing returns and had to claim on the website for each one. Again they've sent out new discs.
So it seems that over 6 months i've had around 15 games and maybe a third have had claims against them. Now the only problem is i don't know whether they ever turned up! So they may well have just been delayed somewhere and turned up at lovefilm HQ a few weeks later or they've gone missing entirely but they count as the latter against my account by the looks of it.
I've now had an email through from them saying that i'll be put under investigation due to the high amount of lost post (not delayed) that kind of makes it sound as though they're accusing me of stealing them. I know 2 of the claims were delayed and i returned them at the same time so the discs must have been received.
From my end i'm waiting 4 days before a claim, 1 day for packing and 1-2 days postage. A week of waiting and then i get accused of stealing for the princely sum of £20 a month!
So has anybody else had similar experiences or is it just me?
4 games went missing, all new titles. But THEY MADE you Proof Of postage 
