Cracked laptop screens - Are they always user damage, or can they happen by themselves?

mattyprice4004 · 22 Jun 2011 at 15:45

As above, I sold a laptop and a couple of weeks later the person I sold it to has reported the screen is damaged/cracked.

Are there any ways this can happen naturally, or is this something that can only happen via user damage?

Thanks.

True_Scotsman · 22 Jun 2011 at 15:48

In my experience it can't happen naturally, it is mostly down to user damage/carelessness.

nightmare99 · 22 Jun 2011 at 16:11

Is he saying he recieved it like that or that it just happened?

beermonster · 22 Jun 2011 at 17:07

Been repairing laptops now for 8 years and I've never seen a laptop screen crack of its own free will. He's definitely trying to pull a fast one.

Bubba · 22 Jun 2011 at 20:48

Not possible, we have had a few customers trying to pull this, they dont seem to put up much of an argument when you tell them its impossible.

Laptop screens are pretty hard and durable, they need a good bit of force to break them.

roger_37 · 22 Jun 2011 at 21:40

beermonster said:
Been repairing laptops now for 8 years and I've never seen a laptop screen crack of its own free will. He's definitely trying to pull a fast one.

+1

AbsenceJam · 22 Jun 2011 at 23:57

I assume this was a private sale? If it is he can't do anything. Unless it was eBay in which case worry.

spleenharvester · 23 Jun 2011 at 01:27

Which laptop?

A certain Acer model had an issue with hot air being directed out near the screen or something like that which made them crack, Acer was repairing them free because of it.

darael · 23 Jun 2011 at 12:34

I've heard of LCD screens cracking if you leave them in the car at winter.

Guru · 23 Jun 2011 at 12:52

He might have had it in a laptop rucksack on his shoulder and not realised that his big fat shoulder was pressing on the screen then when he's taken it out the bag it's appeared to have cracked without being dropped or anything maybe?

I've never come across one that's cracked on it's own.

Richdog · 23 Jun 2011 at 12:55

Only happens by force, hence why it is excluded form most ocmpanies repair warranties. He's damaged it himself and is pulling a fast one.

rscosworth · 23 Jun 2011 at 14:36

Check with the manufacturer of the machine as there may be a known issue. Samsung panels recently built within Lenovo T61/T400 machines have a component placed at the rear of the screen which can cause them to crack on their own without any excess pressure. However, unless its a known issue its always customer induced damage...

knowlton · 23 Jun 2011 at 14:38

You might want look at the Sales of Goods act which states that within 6 months, YOU have to prove that it was not faulty at point of sale.

mattyprice4004 · 23 Jun 2011 at 16:06

knowlton said:
You might want look at the Sales of Goods act which states that within 6 months, YOU have to prove that it was not faulty at point of sale.

But I am not a business, so I don't.

Loque · 23 Jun 2011 at 16:10

I sold a laptop on ebay a couple of months ago, and when it arrived, the guy said the screen was cracked, and he showed pics. I just told him to make a claim with parcelforce. Never heard from him since.