Virgin changing my contract - can I end it early?

Hmm - depends how hard you try I guess mate. I managed to leave orange (with a freebie HD2 after 2 months) because they wanted to change the contract to something I didn't want to accept (even though it didn't affect me!)
 
So you've had the phone for over a year and now you want to complain about signal?
Looks like you are grasping at straws.
Good luck canceling your contract. If the changes are not to your financial detriment than I think you need to find a sympathetic cs bod.
You've only 4/5 months left so why not wait?
 
zoomee said:
Hmm - depends how hard you try I guess mate. I managed to leave orange (with a freebie HD2 after 2 months) because they wanted to change the contract to something I didn't want to accept (even though it didn't affect me!)
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Could you go into a bit more detail please?

vanandjuanunited said:
So you've had the phone for over a year and now you want to complain about signal?
Looks like you are grasping at straws.
Good luck canceling your contract. If the changes are not to your financial detriment than I think you need to find a sympathetic cs bod.
You've only 4/5 months left so why not wait?
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I changed my job location and the signal I'd absolute crap. I went for virgin as they had 1gb Internet and they apparently covered 99% of the UK! I barely ever get 3G signal :(
 
zoomee said:
Hmm - depends how hard you try I guess mate. I managed to leave orange (with a freebie HD2 after 2 months) because they wanted to change the contract to something I didn't want to accept (even though it didn't affect me!)
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What did you have to do for that?

EDIT: double post :(
 
There was a big hoo-haa about this a couple of years ago. Orange changed the charges on 0870 numbers just after I had started my contract. Even though they claimed it only affected a minor few outside of the minutes bundle they had.

I got a text message from them informing me so I looked into it further and it turns out as its a major change affecting the user - They are in breach of contract and it can be terminated.

Read this: http://forums.moneysavingexpert.com/showthread.php?t=1825687

They were quite reluctant to accept it at first, and even tried to play the - "No it doesn't affect you anyway as you don't even use all your minutes" card. I just kept ringing them over and over persistently and they eventually agreed to let me go.

I only payed £30 for two months - got to keep the free HD2 aswell lol! HOWEVER - They claimed they would blacklist me and I wouldn't be able to get another contract from them, but I didn't care ;)

I told all my colleagues at work and they jumped on board too lol - Orange got such a huuuge backlash for it that they reversed the contract changes (too late for me though!) but they still lost LOADS of customers!

hth - read the moneysavingexpert thread I've linked it covers it in more detail and exactly what legal blurb you can use. If they change your contract and you don't want to accept the changes you are legally entitled to cancel it - it applies to more than just mobile phone contracts.
 
Can you post a breakdown of costs incurred for the last 3 months? Just a quick calls/data/txts/packages/out-of-bundle-items list along with your current entitlement?

Costs from £99 to £40 sorta suggest a one off like a holiday/other issue.
 
Myshra said:
Can you post a breakdown of costs incurred for the last 3 months? Just a quick calls/data/txts/packages/out-of-bundle-items list along with your current entitlement?

Costs from £99 to £40 sorta suggest a one off like a holiday/other issue.
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the only time I go over is when I call 0870 or 0845 numbers :mad:

Otherwise, I stay well within my contract
 
Cleeecooo said:
That aren't letting me :mad:
They're saying I'm not going over my minutes so can't end it. Fundamentally, I can do so however I'm not using my phone enough.
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Just say your past usage isn't any indication of future use. No way they could provide any argument back to that.

Send them a letter outlining how this summer you expect to go over your allocated minutes very often.
 
ghost101 said:
Just say your past usage isn't any indication of future use. No way they could provide any argument back to that.

Send them a letter outlining how this summer you expect to go over your allocated minutes very often.
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good idea!

However, they've said that the system says that they can't change it as apparently the admins have looked over everyone's usage and decided whether or not they can cancel.
 
Cleeecooo said:
good idea!

However, they've said that the system says that they can't change it as apparently the admins have looked over everyone's usage and decided whether or not they can cancel.
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Send them a letter asap, being very firm. Tell them you expect them to take all steps necessary as soon as possible to terminate your contract.

Do not give them a chance to say no. Make it clear that ignoring your request will result in a complaint to ofcom.

Also apologise about being so firm, and say that you find that companies tend to mess you around otherwise.
 
ghost101 said:
Send them a letter asap, being very firm. Tell them you expect them to take all steps necessary as soon as possible to terminate your contract.

Do not give them a chance to say no. Make it clear that ignoring your request will result in a complaint to ofcom.

Also apologise about being so firm, and say that you find that companies tend to mess you around otherwise.
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what adress should I send it to?
 
Don't take no crap from them mate - keep pestering them until they give in.

You are within your legal rights to ask for a contract to be terminated IF they change it ;)

Send them a letter in writing within 30days of getting the text so they know you are serious about this 'change of contract', and maybe pass one onto Ofcom etc (mention them in your letter to virgin too).

Don't give in - If I the unluckiest person in the world can get it sorted - so can you ! :)
 
You may be unlucky, but have you seen my graphics card history! Lol!:p

I shall wright a letter when I can.

Which agrees should I send it to?
 
All the bits you need are here:
Virgin Mobile said:
5.2*Price changes: We may also change our Charges or introduce new Charges.* Unless the change is a significant change as set out in clause 5.3 we will give you 14 days notice of any change to the Charges for the elements of the Services or Additional Services you are using.

5.3*Significant changes: * We will notify you at least one month in advance of any change coming into effect that (in our reasonable opinion):
(a)*will increase the monthly or other periodic Charges for your Contract Allowance by an amount which is more than the percentage increase in the previous twelve month period in the* Retail Prices* Index (or any future equivalent) published by the Office* for National Statistics; or
(b)*is a change to your Agreement, your Contract Allowance, the Services or any Additional Services you are using, or to the Charges for any Services or Additional Services you are using, which is likely to be of* material detriment to you.
*
5.4*Non acceptance of changes: * If you do not accept a change that falls within clause 5.3 you may cancel this Agreement by writing to us within 1 month of us telling you about any change, to let us know that you want to cancel. However you may not cancel this Agreement if such change:
(a)*has been imposed on us by any regulator with appropriate authority, for example OFCOM, or as a direct result of new legislation, statutory instrument or government regulation; or
(b)*relates solely to an Additional Service.* If this is the case then you may cancel such Additional Service by giving us a least ten days notice in writing to that effect.

5.5*Acceptance of changes: Any continued use of our Services or Additional Services after the date of the change will be deemed to be acceptance by you of the relevant change.

5.6*Communicating with you: Our preferred method of communicating any changes or other notices to you is by sending you an email or a text message.* However, we may also choose to communicate with you by any of the following means as well: by mail, phone, electronic messaging, by placing a recorded message on the phone number for the Team, or by some other means.* We will use the most recent contact details that you have given us.* We will also post changes on our website and will make them available from our Team on request.
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Yu have to write to them. Also getting to a uk based call centre is not based on your time of call generally ;)
 
Thanks wiggum :)
So what they were saying about me not being able to cancel just because I haven't gone over is just BS right?
 
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