Cambelt snapped, was 8 year serviced yesterday (!)

Surprised no-one picked up on this earlier, a bit of googling suggests that this has been honoured in a few cases? Did you push the issue with Ford?

Sorry if I've missed this in the thread.

Problem is that I think it is pretty difficult to determine EXACTLY what caused the failure? I.E its not the belt itself, but something else. ****. It wouldn't surprise me if they picked up that oil leak (wherever it was) and claimed that it had contaminated the belt or something leading to premature failure

Sort of like if you've got a wear and tear cause in your warranty. Absolutely sodding everything can be put down to 'wear and tear' if you're trying your hardest to squirm out of a claim.
 
Ahh well.

I'm sure Fox will be along any minute to point out that this is a typical example of the motor trade, how we are all knuckle dragging monkies who should be gassed and how no other trade gets away with such poor workmanship. Lord help that poor man when he has to deal with builders :D.
 
Surprised no-one picked up on this earlier, a bit of googling suggests that this has been honoured in a few cases? Did you push the issue with Ford?

Sorry if I've missed this in the thread.

Ford weren't interested, but expressed some concern with Dagenham Motors. DM could'nt care less.

Yea.. Just read those posts. :o
Can't be bothered to edit it now. :D

Yeah have moved on from that :p Now its an oil leak that should have been picked up at the service, and a potential MOT fail that wasn't picked up at the MOT. I am mostly querying where my standing is with the dealer garage DM who have 'looked after' this car for 7 years.
 
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Oil,
If it wasn't / isn't dripping out of the bottom then I can see why it wasn't mentioned TBH.
If you expect every stain on the underside of an engine to be *noted on the job card then I don't think you'd ever find a job card without a note about "oil leak".
It's an 8 year old car, it's going to have some oil on the underside of it.

D/shaft,
Sounds like it should have been picked up on the MOT as an advisory rather than a fail.
There is insecure and there is :eek: insecure if you know what I mean.
(bolts might have been loose but locknuts on the back still in place allowing slight movement of bearing, this is of no real concern "really" as it can't physically come apart until you take the outer shaft out of the hub which means dismantling the suspension first) etc etc
 
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Yeah have moved on from that :p Now its an oil leak that should have been picked up at the service, and a potential MOT fail that wasn't picked up at the MOT. I am mostly querying where my standing is with the dealer garage DM who have 'looked after' this car for 7 years.

Forgive me as I speak from the role of the techie doing the service check, but you're got to understand that we miss things.

Yes, I wish I had a ridiculously keen eye that could pick up any and every fault on every car I check over, but if my eye was that keen I'd be training to be a detective, not underneath a car earning less than I would at Tescos.

If your car was ****ing out oil to the point where it becomes apparent to any **** that they let spanner cars then yes, lynch the bloke. But changes are it is a slight leak that some **** like me has picked up on trying to make a name for himself. Its a 8 year old car for god sake, **** is going to leak a bit. If you want to sort it properly open your wallet WIDE open.

People outside the trade go "Oh my god, OIL LEAK!!!" and think its a major thing. I go back to one of the first things I learned as an apprentice pointing out every spot of leaked oil on the older cars. I'm told that there is a saying that they old boys ahear to - "If there isn't any oil leaking, panic, because there isn't any oil in it!" 'Oil leak' spans everything from "****ing on to the floor' to 'Slightly covering component/surrounding components'.

I'll give you a bit of an example. The car on my ramp has evidence of a slight oil leak about the bank 1 turbo. Its ridiculously slight. 99% of the more experienced boys would over look it, but I'm still trying to prove myself so I'm looking for that sort of ****. What I am going to put on the job card? Clean off and check after test. Meaning? I'm going to spray some brake cleaner roughly at the area leaking, let the car get road tested without the undertray and half arsely check it when it comes back from test. Am I going to suggest the engine gets whipped out for the offending hose to get changed to fix the leak? Unless it leaks out more oil than the middle east during its test from earlsfield to the Wimbledon tennis courts and back am I ****.
 
Forgive me as I speak from the role of the techie doing the service check, but you're got to understand that we miss things.

Yes, I wish I had a ridiculously keen eye that could pick up any and every fault on every car I check over, but if my eye was that keen I'd be training to be a detective, not underneath a car earning less than I would at Tescos.

If your car was ****ing out oil to the point where it becomes apparent to any **** that they let spanner cars then yes, lynch the bloke. But changes are it is a slight leak that some **** like me has picked up on trying to make a name for himself. Its a 8 year old car for god sake, **** is going to leak a bit. If you want to sort it properly open your wallet WIDE open.

People outside the trade go "Oh my god, OIL LEAK!!!" and think its a major thing. I go back to one of the first things I learned as an apprentice pointing out every spot of leaked oil on the older cars. I'm told that there is a saying that they old boys ahear to - "If there isn't any oil leaking, panic, because there isn't any oil in it!" 'Oil leak' spans everything from "****ing on to the floor' to 'Slightly covering component/surrounding components'.

I'll give you a bit of an example. The car on my ramp has evidence of a slight oil leak about the bank 1 turbo. Its ridiculously slight. 99% of the more experienced boys would over look it, but I'm still trying to prove myself so I'm looking for that sort of ****. What I am going to put on the job card? Clean off and check after test. Meaning? I'm going to spray some brake cleaner roughly at the area leaking, let the car get road tested without the undertray and half arsely check it when it comes back from test. Am I going to suggest the engine gets whipped out for the offending hose to get changed to fix the leak? Unless it leaks out more oil than the middle east during its test from earlsfield to the Wimbledon tennis courts and back am I ****.

To quote the repair garage:

Advise. Carried out safety check after engine repairs and found the drive shaft OSF not fitted correctly and is leaking quite badly.

Both issues were easily visible even to a lacky like me.
 
Ahh, so its the driveshaft that was leaking then? Thats something a little less forgiveable, but you've still got to remember that the bloke doing the check is still only human :).
 
Unless the car is literally ready for the scrap heap, why wouldn't you change it? It's living on borrowed time.

well thats the sort of problem

I said to her it should be done and it if goes the car will be scrap - she shrugged her shoulders and said I'll change it then

its due for replacement and prob worth no more than the £200 for the change
 
[TW]Fox;19480921 said:
Yet presumably charging for his expert services either way :)

On a MOT? What, £60?

Remember, that's less 3 times less than what the market rate of my expertises is including the VAT ;).
 
On a MOT? What, £60?

Remember, that's less 3 times less than what the market rate of my expertises is including the VAT ;).

Nobody is paying £180 an hour for your expertise. They are paying for an entire package of which your services form only part. The premesis, customer service, provision of courtesy vehicles etc etc is all part of the price.
 
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