You get a warning First anyway and it only affects the top 0.1% of users between 9am-9pm, so you'll have to be downloading at max between those hours..
Virgin rapped on broadband claims
- Thread starter Vanquish-Storm
- Start date
You get a warning First anyway and it only affects the top 0.1% of users between 9am-9pm, so you'll have to be downloading at max between those hours..
Soldato
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Quangos are great
Quangos with authority are hilarious.
VM hit their speeds, others don't.
VM critise others for not hitting their speeds.
VM get in trouble.
I'd love to blame it on Ed Milliband, but I think we'll wait for him to make a statement on it, then everyone will think its his fault anyway.
Quangos with authority are hilarious.
VM hit their speeds, others don't.
VM critise others for not hitting their speeds.
VM get in trouble.
I'd love to blame it on Ed Milliband, but I think we'll wait for him to make a statement on it, then everyone will think its his fault anyway.
Soldato
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soooo, virgin provide the most honest adverts and the best average speeds, but then get slapped in the face by the ASA
something seems wrong here
something seems wrong here
I suspect his statement will be something along the lines of...
"VM have acted in a reckless and provocative manner, these speeds are wrong. I urge both sides to put aside the rhetoric and get around the table to ensure this doesnt happen again."
No, I have heard of people getting warnings for doing 36gb in a month, it is very inconsistent and they should really say what they allow. Have a look on the virgin media forums and there are countless users who have been lettered even with fairly average usage.
Apparently the limits are about 22gb for those 12 hours, which works out to be a low very percentage of what you could actually download in that time considering you can download 21.5gb an hour.
I've certainly done waaaaaay more than 36gb in a single day, let alone a month. Never had a warning yet.
I know, it's very inconsistent just head over to the virgin media forum and you will hear loads of stories of people being lettered even with relatively low usage.
I just don't believe you.
36gb in a month just isn't going to happen. It's top 0.1%(that is in there policy) and is only going to be for people who do it most if not every day.
Most of us have download that in one day with no issues what so ever.
36gb in a month just isn't going to happen. It's top 0.1%(that is in there policy) and is only going to be for people who do it most if not every day.
Most of us have download that in one day with no issues what so ever.
Soldato
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It's 802.11n not witchcraft.
I've been getting over 50Mb with Virgin Media and when I was with them before I got 20Mb. I.e. exactly what they sold me.
Never really had trouble with traffic shaping neither... Especially now I'm on 50Mb. Roll on 100Mb.
I don't get how VM got into trouble with saying their speeds are faster than others. If they should get into trouble over anything it should be their god-damn awful customer service and **** poor billing.
Wonder what the criteria is, maybe its the source/manner or something. I've downloaded massive amounts in a day before, and huge amounts in a month, but I dont use any peer to peer etc, so maybe I never get a letter because of that or something.
Soldato
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Rubbish. I've been with VM for years (recently had a break and tried ADSL. *shudders* but 12Mb doesn't cut it) and they've never once sent a letter or told me to cut back and there is three heavy internet users in our house.
Yeah, I'm looking forward to the 100mb coming to my area (September) I must admit.
Soldato
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Oh and the new "superhub" is **** I mean really ****
This, quite ironic rly..
The problem they need to address is the "unlimited" nonsense, that's way more of a problem than the "up to" stuff, at least "up to" means "up to" and not "unlimited, but limited to an unspecified amount that we won't tell you about".
Soldato
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That looks more like he should be spending his money on schooling rather than broadband.
Of course I don't know if he is telling the truth, I try and do all my downloading outside of the peak hours but that "0.1% of users" is quite ambiguous, does it apply to someone who is the only person on that exchange? They should give us some hard facts as to when we can download and how much we can, then give us the option of paying for truly unlimited if we go past detrimental usage.
People are taking it to small claims, hopefully virgin will sharpen their act up.
Here is a list of what vm are breaking.
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They can't give hard facts becuase it's per exchange. They only give warning letters out, if you are reducing the performance of the entire exchange, that you are the top 0.1% and only between 9am and 9pm and you also get a warning and advice if you step over the Market.
It's pretty clear, set limits would be nice, but then they would be limiting people on exchanges that have next to no users, for no reason.
You can't pay extra as you are slowing everyone else's connection down. So unless you want to pay a couple of hundred times more than you pay ATM, it's not going to happen.
It's pretty clear, set limits would be nice, but then they would be limiting people on exchanges that have next to no users, for no reason.
You can't pay extra as you are slowing everyone else's connection down. So unless you want to pay a couple of hundred times more than you pay ATM, it's not going to happen.