2 year electrical goods guaranty

williamd

williamd

williamd

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Joined
31 Mar 2007
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696
My mp3 player has broken 18 months since I bought it.

Not being challenged on a return as yet but if I am, I have heard there is a 2 year guaranty for pretty much all electrical products?

Any evidence I can use?

THANKS!!!!!!!!!
 
Got a Receipt? It may tell you how much Warranty you still have. Your warranty is with whoever sold it to you, not with the manufacturer.

I doubt its 2 years though, I've not heard about any change regarding 2 Year warranties on Electrical goods in the UK, The rest of the EU has this 'law/regulation/directive' AFAIK but as usual the UK chooses to go against the grain.
 
After 6 months it's more complicated than that, you are either relying on the manufacturer's good will, or you need to prove it was sold with an inherent fault or some such.
 
williamd said:
My mp3 player has broken 18 months since I bought it.

Not being challenged on a return as yet but if I am, I have heard there is a 2 year guaranty for pretty much all electrical products?

Any evidence I can use?

THANKS!!!!!!!!!
Click to expand...

That'll be the super secret 2 year warranty that the EU gave us, but our government and retailers don't want us to know about ;)

In reality we've got the normal 1 year warranty, with the Sale of Goods Act which states a reasonable length of time - however that varies a lot depending on the item and the price paid (so a £50 mp3 player may not be expected to last more than a couple of years, a £500 one might be expected to last much better).
 
As Sirrel says, it's the SoGA that is important. However the EU policy is that electrical goods are expected to last at least 2 years and member countries have adopted that as a specific requirement. SoGA was already better than the EU guidance, but I believe I have seen mention that updates and comments on our legislation make note of the EU 2 year guideline. Obviously we would expect say a £1000 TV to last much longer than 2 years.

The most critical issue from your point of view is that you must prove (if the selller asks) that the fault was inherent to the product at the time it was sold. In the first 6 months following purchase the burden of proof is on the seller.
 
If the shop refuse to repair / refund, should I try to contact the manufacturer and beg them? My last 4 mp3s players have all come from same manufacturer, I could play the loyal customer angle.
 
williamd said:
My last 4 mp3s players have all come from same manufacturer, I could play the loyal customer angle.
Click to expand...
got receipts or other proof? some manufacturers do treat loyal customers quite well, but ift really helps if you have a direct history with them i.e. bought from them directly or registered all your products with them.
 
chaosdestro0 said:
I think he is coming from this
Click to expand...
SOGA goes further than this, upto 6years I think - problem is the legal requirement is that after 6months the responsibility falls on the buyer to prove that the non-conformity was there at the time of the sale and as a result wasn't due subsequent misuse by the buyer.
 
So how would you rate my chances.

It cost £190. One of the buttons has broken today making it unusable (once it turns off, I will never be able to turn it back on).

Anyone have any experience of returning something similar more than a year after purchase?
 
out of interest, what model/brand is it? eighteen months ago £190 would have bought you a hell of a lot of MP3 player.
 
Cowon S9.

Just googled my problem and it seems common. A flaw in the design and quite a major one considering it's the power button.

Not sure what to buy to replace it.
 
oh dear, another one of these threads

if its broke outside of 6 months, you have to prove the fault was there within 3 months of buying said product, else you havnt got a hope really
 
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