Microsoft RMA

spleenharvester · 12 Jul 2011 at 23:42

I have a Sidewinder X3 here with a cruddy scroll wheel, where do I need to RMA it to?

Tried "Contact Us" on their site, cheeky swines want to charge for support.

Cheers

Lethal` · 12 Jul 2011 at 23:46

I rang this number: 01954 713950
(Microsoft UK Support)

I only wanted to buy a new wrist rest for my out of warranty reclusa, but they couldn't supply one. They checked and according to their systems it was still in warranty (not according to the packaging and purchase date though...).

Ended up with a new Sidewinder X6 keyboard for free, although it took a while to arrive as it was on back order. Overall very impressed though!

Plec · 12 Jul 2011 at 23:47

Try this link - email technical support for the sidewinder X3.

spleenharvester · 12 Jul 2011 at 23:54

Lethal` said:
I rang this number: 01954 713950
(Microsoft UK Support)

I only wanted to buy a new wrist rest for my out of warranty reclusa, but they couldn't supply one. They checked and according to their systems it was still in warranty (not according to the packaging and purchase date though...).

Ended up with a new Sidewinder X6 keyboard for free, although it took a while to arrive as it was on back order. Overall very impressed though!

I remember that! xD hoping I won't have to send anything in, apparently a lot of the time they just send a new one out lol.

Plec said:
Try this link - email technical support for the sidewinder X3.

That's the thing, it wants me to pay for support

Lethal` · 12 Jul 2011 at 23:55

spleenharvester said:
I remember that! xD hoping I won't have to send anything in, apparently a lot of the time they just send a new one out lol.

Yeah I didn't have to send anything back to them

Surveyor · 12 Jul 2011 at 23:57

spleenharvester said:
That's the thing, it wants me to pay for support

You must have an OEM product.

Microsoft won't provide free support for that.

spleenharvester · 13 Jul 2011 at 00:11

Surveyor said:
You must have an OEM product.

Microsoft won't provide free support for that.

'Tis not. I had no PID with mine, it just wasn't on the box.

Lethal` said:
Yeah I didn't have to send anything back to them

Sweet, will call them then

Surveyor · 13 Jul 2011 at 00:16

spleenharvester said:
'Tis not. I had no PID with mine, it just wasn't on the box.

It must have a PID on it somewhere.

spleenharvester · 14 Jul 2011 at 13:14

Nah, nothing there. We bought two, one had a label with PID attached. The other one, this one, is simply missing it.

Have emailed another support line explaining the situation and asked for it to be forwarded.

Cheers