So am I being far too relaxed over the issue then?
Absolutely. Why should you inconvenience yourself through hours of cleaning/tidying and chasing for somethin that was entirely avoidable. I agree that legal action should not be your first route, but I would most definately expect a professional clean, and some form of compensation for the hassle (e.g. a reduction on next months rent).
A ceiling collapse is a BIG deal. In fact the letting agency may even be required to report this under RIDDOR, they certainly would need to if it was a place of work.
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