UK ISP subscribers overpay by an average of £140 a year each (£2.7bn overall)

Edward78 · 5 Aug 2011 at 15:24

Ahleckz · 5 Aug 2011 at 15:30

Umh, how have they decided that? What are they comparing it to?
I pay around the 'average' but I can guarentee that I have a much better connection (in that my router syncs higher than the average) than the average, I get far better customer support than the average and I'm very satisfied with my ISP. Yes, I could get much cheaper than that but my connection will be slower and the customer support will be terrible. I don't believe that I'm being overcharged though.

DJMK4 · 5 Aug 2011 at 15:33

I am not overpaying

I pay £12 a month for BE Unlimited which gives me unlimited, un-throttled connection of up to 24mb down and 1.4mb up, of which I recieve 19mb down and 1.3mb up.

Hardly ripping me off?

PiKe · 5 Aug 2011 at 15:34

Probably mean people paying for unlimited when they don't need it, like pulling 5 - 10gb a month.

Pixel · 5 Aug 2011 at 15:34

As one of the commentors on that page said, this just looks like PR for USwitch, who are making issues out of nothing.

DJMK4 · 5 Aug 2011 at 15:38

PiKe said:
Probably mean people paying for unlimited when they don't need it, like pulling 5 - 10gb a month.

Thats usually down to the people who are buying the product though, surely they should buy a product which would suit them?

You wouldn't pay £40 a month for a mobile contract if you only use it for a few texts?

AzZ · 5 Aug 2011 at 15:41

DJMK4 said:
I pay £12 a month for BE Unlimited

£12? I'm on the same service and pay £18. Explain please.

DJMK4 · 5 Aug 2011 at 15:44

AzZ said:
£12? I'm on the same service and pay £18. Explain please.

Discount because I am a valued customer

BE are pretty generous when handing out discount rates, I know a few people who have been given it.

Just have a chat with their provisioning team. Its usually after a year of being with them though

Ahleckz · 5 Aug 2011 at 15:45

AzZ said:
£12? I'm on the same service and pay £18. Explain please.

I pay £12.26

.

Phone 'em them, or open up a message through their website and say you're considering moving as you've found a cheaper price elsewhere (I quoted o2's price when I did it) and they might discount you. They did for me, and my pal when I told him. I think I told people about it here so maybe that's how DJMK4 did it.

Col_M · 5 Aug 2011 at 15:45

Article said:
...has increased from £13.95 in 2010 and represents a rise of about 5%. At least half of this is probably down to January's +2.5% hike in Value Added Tax (VAT), while the rest comes from the ever increasing burden of rising data consumption and new laws/regulation.

Sounds like they are increasing prices in line with increased costs, hardly greedy :-/
Also, if someone is overpaying for a service that's their own fault for not finding the best deal.

DJMK4 · 5 Aug 2011 at 15:46

Ahleckz said:
I pay £12.26 .

Phone 'em them, or open up a message through their website and say you're considering moving as you've found a cheaper price elsewhere (I quoted o2's price when I did it) and they might discount you. They did for me, and my pal when I told him. I think I told people about it here so maybe that's how DJMK4 did it.

Yeah I believe you did

and it worked

James J · 5 Aug 2011 at 15:47

DJMK4 said:
I am not overpaying

I pay £12 a month for BE Unlimited which gives me unlimited, un-throttled connection of up to 24mb down and 1.4mb up, of which I recieve 19mb down and 1.3mb up.

Hardly ripping me off?

Your lucky then as we have to pay £35 per month in Hull for the same levle of service due to not having BT lines...

Tunney · 5 Aug 2011 at 15:49

Thanks to OCuk, I got the same deal. Told them I could get O2 broadband for £5 cheaper and they offered me the discount straight away.

I've now moved by BT landline rental to Be too. £22.26 all in for unlimited broadband + phone. Great company.

AzZ · 5 Aug 2011 at 15:52

Right, A call will be made. Lets see what they say. I've been with them for 3 years+ now.

kefkef · 5 Aug 2011 at 15:53

Had a few issues of that type with BT Internet. But have now managed to get the Option 3 with line rental for £21 per month which includes unlimited BT FON/Openzone minutes which cam in handy when in the hotel in Portugal for a couple of weeks and their WiFi portal was an Openzone partner!

DJMK4 · 5 Aug 2011 at 16:00

Tunney said:
Thanks to OCuk, I got the same deal. Told them I could get O2 broadband for £5 cheaper and they offered me the discount straight away.

I've now moved by BT landline rental to Be too. £22.26 all in for unlimited broadband + phone. Great company.

Can't wait till their FTTC product launches

shame my exchange won't be ready until Dec 2012 though