Online retailer GamesBasement.co.uk stole my money!

gee3000

gee3000

gee3000

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I placed an order for a £100 headset with GamesBasement.co.uk and basically they are taking the complete **** refunding my money!

01/04/11 - Placed order, paid by Visa Debit card, confirmed funds cleared
26/04/11 - Nothing received, sent email
28/04/11 - Received response saying they will send it out next week
02/05/11 - I requested cancellation and refund
03/05/11 - They confirmed order will be cancelled but no money was taken therefore no refund will be processed
07/05/11 - I notified them of the date the payment was taken from my account
11/05/11 - Still no response, I emailed them again
16/05/11 - Still no response, I emailed them again demanding a response within 24 hours
17/05/11 - Got a response, they ask me to give them the date of transaction (again) :rolleyes:
17/05/11 - I provide date again
30/05/11 – I called them by phone and demanded clarification as to why the refund hasn’t been processed. The lady on the phone stated she will pass this on to their accounts department and ensure it gets done
06/06/11 – I received no reply or refund, so I called again, same lady answered and sounded surprised the refund hadn’t been done yet. She stated she will look into it. I demanded to speak to accounts department but was told they were unavailable on the phone.
09/06/11 - Still no refund, I send them another email demanding confirmation of successful refund within 24 hours or I go to the police
14/06/11 - They email me stating they are investigating
01/07/11 - No word, I email them asking how long their "investigation" would take :rolleyes:
01/07/11 - Receive response with apology and that they will contact finance team and make them aware this is still pending
12/07/11 - Still no response, emailed again asking for an update
15/07/11 - They emailed back asking for an Order ID although it was in my replies :rolleyes:
15/07/11 - I provide ID
20/07/11 - They email me stating they are still investigating
21/07/11 - I emailed them asking for expected date their "investigation" will conclude
26/07/11 - I receive an email saying the refund has been processed and will take 5-7 days o_O
10/08/11 - Still no refund, I email them demanding an answer
15/08/11 - Still no refund, no reply to previous email, I emailed them again demanding a response
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Is there anything I can do? :confused: I haven't been to the police or my bank about this, will they be able to help considering it was a Debit card payment?

Can't believe this retailer operates with such a poor level of service, Facebook is flooded with complaints from other customers who have had the same :mad:
 
Your bank should be able to sort this, good you have kept a log.

Did you receive any tracking information? If they cant prove you have received it, then they should replace/refund.


But the lesson here: Shop at OcUK :p
 
I hope the bank can but I thought they only cover for credit card payments, will have to pop down tomorrow!

I usually would but it was a pair of Tritton AX PRO which I couldn't find on OcUK, and at £100 quite a steal. I've heard it many times, now the lesson is learnt: if it's too good to be true, it most likely is not true. Site seems so legit and professional though ;//
 
gee3000 said:
I hope the bank can but I thought they only cover for credit card payments, will have to pop down tomorrow!

I usually would but it was a pair of Tritton AX PRO which I couldn't find on OcUK, and at £100 quite a steal. I've heard it many times, now the lesson is learnt: if it's too good to be true, it most likely is not true. Site seems so legit and professional though ;//
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There could be a legitimate reason it has gone pear shaped. Give them another call and ask to speak to someone who can deal with it there and then.

Did you pay by PayPal by any chance?
 
My colleague ordered a sack boy cuddly toy from games basement last November. Still hasn't been delivered and they haven't refunded her. Avoid!
 
From this buyers experience I would definitely not shop at Gamesbasement.com 1st Floor, 2 Woodberry Grove, North Finchley, London, N12 0DR
 
From this buyers experience I would definitely not shop at Gamesbasement.com 1st Floor, 2 Woodberry Grove, North Finchley, London, N12 0DR

Edit: damn, beaten to it...;)

I'd also add that OcUK are plentyawesome in comparison.
 
Or that could be the accountants address used for the companies house registration as it seems to based in Sutton Coldfield
 
Forde said:
From this buyers experience I would definitely not shop at Gamesbasement.com 1st Floor, 2 Woodberry Grove, North Finchley, London, N12 0DR

Edit: damn, beaten to it...;)

I'd also add that OcUK are plentyawesome in comparison.
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Well I'd certainly not shop at Gamesbasement.com due to their appalling practices. Gamesbasement are obviously NOT the place to buy from.

Thanks to the OP for warning us about Gamesbasement.com's terrible service.

Seriously - I stick to 2 suppliers for PC parts and have never had anything but a fantastic experience with them so never see the point in buying from anywhere else.
 
If you do a little hunting you would find Tesco Direct were selling Tritton AX PRO for £96, with p&p a total of £101.
Think I'm safe, as OcUk don't sell these.
 
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Surprised people wait months for the company to refund/sort themselves out...:confused: i would have went to my bank after 2 weeks maximum to get money back. (chargeback)
 
gee3000 said:
Is there anything I can do? :confused: I haven't been to the police or my bank about this, will they be able to help considering it was a Debit card payment?
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As mentioned above, speak to your bank and they can do a chargeback through Visa. Don't quote me on this, but I think the maximum time they can go back is 6 months, so get on the case now, rather than keep putting it off and hoping you can get it sorted via the retailer.
 
Morgoth said:
From this buyers experience I would definitely not shop at Gamesbasement.com 1st Floor, 2 Woodberry Grove, North Finchley, London, N12 0DR
Click to expand...

Me too,

I hope the OP gets sorted. Get to your bank and see if they can help.

Oh and OCUK for the win everytime! :D
 
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