Thank you for writing to us at Amazon.co.uk with your concern.
From your email I understand your concern regarding the status of your order # 203-2154990-3904330 for the item "HP TouchPad 9.7 inch Tablet PC (16GB, Glossy Black) - UK Version". Please accept my sincere apologise for any inconvenience caused with this issue.
Please allow me to explain that sometimes unexpected fluctuations in supply can add time to our original availability estimate. We have learned that this item "HP TouchPad 9.7 inch Tablet PC (16GB, Glossy Black) - UK Version" is now back-ordered, and our supplier has not been able to let us know exactly when they expect to have more in stock.
Please note that, this item is not completely discontinued, it is only temporally out of stock and we expect this item to in-stock in future. While we do our best to adhere to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers. I do understand that you wish to have the item to be dispatched on time and rather than mere excuses or apologies in this e-mail.
We have already contacted our appropriate department regarding this situation and they have already contacted a different supplier to obtain this item. I can assure you that we are working hard to obtain this item for you and we will ship it as soon as we are able to obtain it.
Rest assured that Amazon.co.uk will certainly keep trying to obtain this item for you. We will dispatch it to you without further delay as soon as we receive the item from the supplier.
I can certainly understand that this was not what you expected when you placed your order and would understand if you'd prefer to cancel it. If you do wish to cancel an item or an order, please visit the "Your Account" link at the top of any page of our website, and then click "Cancel or Change Orders". After signing in with your e-mail address and password, you will be able to view your order history and cancel any item or order that has not yet entered the dispatch process
We will not charge you for an item until we dispatch it to you. We'll send you an e-mail when we dispatch it from our Fulfilment Centre, confirming the date, contents and method of delivery.
We endeavor to provide our customers with the best possible online shopping experience and we realise that on this occasion, as a result of availability issues, we have not met that standard.
I hope this information is helpful and I appreciate for your understanding and patience in this matt
