Bought a Macbook Pro on Ebay, not happy with it, where do I stand?

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gee3000

gee3000

gee3000

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Long story short I bought a top-spec 2011 15" Macbook Pro from eBay last week (i7 2.3ghz 4gb 750gb with high res anti glare screen for £1630 BuyItNow -- price from Apple store was £2000+).

It was delivered last Wednesday and I've since brought over my documents, installed some programs, imported my itunes library etc from my current PC but there are so far no physical signs of use other than the packaging being removed.

Problem is I'm really not sold by OSX. I've been a Windows user for over 10 years and have been very happy with Windows 7. I dislike the core OSX file navigation and various other stupid little things like the inability to Cut & Paste, merge contents when a folder of the same name exists, lack of support by Microsoft for a proper Hotmail client (currently had to setup mBox Mail which works but not as well as Outlook using the Hotmail Connector). Seems to be too many workarounds to get basic stuff done, and no really big reason to put up with it?? The only thing I like is the hardware build quality and multiple desktops, but these are hardly worth the premium I paid.

I've installed Windows 7 alongside using Boot Camp and it feels so much better, however I can't justify paying £1630 considering I could get a similarly spec'd non-Apple laptop for far cheaper. So I'd like to return it for a refund.

The seller is a business therefore must abide by the DSR (Distant Selling Regulation). I've dealt with the DSR a few times in the past and from what I gathered I have the right to return the item for a refund, regardless of the packaging/seals being opened, and the seller may not charge me a restocking fee or any other charges, I should get my full £1630 back so long as I get it delivered back to them.

I haven't contacted them yet, I wanted to make sure I haven't overlooked anything and am within my rights to request a refund?

While I'm at it can anyone suggest a similarly spec'd laptop range? I'm not familiar with which brands are good and reliable but I'd want something with high build quality and a reasonable price tag, not cheap but certainly not as 'rapey' as Apple.

Thanks :)

Ps sorry for the wall of text :D
 
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If he is a registered business seller he must abide by DSR. He has to suck it up. Inform him through Ebay you wish to return it, private emails I believe don't count.

If he doesn't let you, rage through PayPal and Ebay and shucks you'll probably get a refund and not even have to post it back to him ;)

+1 Fleebay
 
I was in exactly the same boat as you earlier in the year. Now? You'd have to pry my MBP from my cold, head hands. :p You soon get used to it (to the point of preferring it!) and although I still love Windows 7 (especially for desktop usage) I wouldn't ever have a Windows laptop again. The MBP is far better built with a great screen and is much nicer to use (touchpad, keyboard etc). It's up to you, but I'd stick with it.

BTW does it have Lion installed? If not you can buy it for £20 from the App Store. That finally has Cut implemented, sort of. You just copy the file as normal but hit alt (⌥) as you right click in the destination folder, and you'll have the option to move rather than just plain paste.
 
Rainmaker said:
BTW does it have Lion installed? If not you can buy it for £20 from the App Store. That finally has Cut implemented, sort of. You just copy the file as normal but hit alt (⌥) as you right click in the destination folder, and you'll have the option to move rather than just plain paste.
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You spend £1.6k on a laptop and then expected to spend another £20 to add 'Cut' :eek: :rolleyes:
And people wonder why Mac's get so much hate! That's utterly ridiculous imho!
 
TBH you aren't really paying an "Apple tax", you're paying for the build quality and hardware. If you want something built the same way in the windows world you will invariably pay a similar amount. If you want specs and don't care about quality of design then fine you'll find a £1k laptop with a similar spec but if you want a metal beast then you're looking at a similar price.

So yeah, just stick windows on it and use it as a windows laptop rather than an OSX laptop.

Or just send it back by DSR.
 
I was the same when I bought a macbook you need to give it a month or 2 and if you still cant hack it sell it for the same or a little loss and suck it up.
 
C.R.A.Z.Y said:
You spend £1.6k on a laptop and then expected to spend another £20 to add 'Cut' :eek: :rolleyes:
And people wonder why Mac's get so much hate! That's utterly ridiculous imho!
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Well no, you spend £20 (IF it didn't come with the latest OS) to get a whole new OS. How much was Windows 7 again? :p I do agree regarding the whole 'cut' debacle however. I've been mostly a Linux (and Win) user until this year and Linux/BSD have had Cut since the 90s. WTH Apple? But aside from that it's pure win. ;)
 
I'd tried my friends Macbook Pro briefly (about as much as I'd get to try at an Apple store I guess) and he praised it so much I was convinced it was the way forward -.-

I do feel bad that the seller may lose money over it however the DSR is in place to allow consumers the same 'try it before you buy it' experience when buying online as when buying in-store. Not really a mistake if it's within my rights ;/
 
Btw was it a 'buy it now' or was it an auction? If it was auctioned, then your not covered by the DSR unfortunately

edit: just re read first line, you should be able to send it back providing he doesn't pull the 'theres software on the mac and you used it' card. As software is exempt.
 
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Btw yes I installed Lion and various other enhancements and tweaks but still not very impressed I'm afraid ;\ just not for me!
 
eddie101 said:
Btw was it a 'buy it now' or was it an auction? If it was auctioned, then your not covered by the DSR unfortunately
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It was Buy It Now, there is a help page on eBay which suggests even auctions are covered as legally Trading Standards does not consider ebays 'online auctions' true auctions.
 
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