Associate
- Joined
- 18 Jul 2010
- Posts
- 381
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Less than 3 months ago I purchased a keyboard on Amazon but not directly from them. It was from a small company called "3B-IT."
Some of the keys are faulty, so I raised an RMA query through the email they provided on Amazon. This email contained what the fault is, what I did to try and remedy it (drivers, different ports etc.) and that I had created a video demonstrating the fault for proof if they tried to fob me off and attempt to send it back after "testing" it.
The morning after I received a reply from them telling me: "Can you please contact Microsoft Support on 01954 713950 (UK Landline). They will be able to help further and issue a warranty replacement if necessary."
I have reason to believe that they are trying to fob me off. Surely after just 3 months I shouldn't have to take it up with the manufacturer? All that would get me is a replacement and I really don't want another one of these keyboards just to have it develop the same fault again.
Is my situation covered in any sort of rule or regulation? It states "3 year warranty" in the description by 3B-IT but doesn't state it's manufacturer warranty. Misleading.
If I need to remove any references to Amazon, just tell me. Just not sure where I stand fr a refund.
Thanks.
Some of the keys are faulty, so I raised an RMA query through the email they provided on Amazon. This email contained what the fault is, what I did to try and remedy it (drivers, different ports etc.) and that I had created a video demonstrating the fault for proof if they tried to fob me off and attempt to send it back after "testing" it.
The morning after I received a reply from them telling me: "Can you please contact Microsoft Support on 01954 713950 (UK Landline). They will be able to help further and issue a warranty replacement if necessary."
I have reason to believe that they are trying to fob me off. Surely after just 3 months I shouldn't have to take it up with the manufacturer? All that would get me is a replacement and I really don't want another one of these keyboards just to have it develop the same fault again.
Is my situation covered in any sort of rule or regulation? It states "3 year warranty" in the description by 3B-IT but doesn't state it's manufacturer warranty. Misleading.
If I need to remove any references to Amazon, just tell me. Just not sure where I stand fr a refund.
Thanks.