BT Infinity & FTTx Discussion

groen said:
At the moment I have the Huawei HG612 and then a BT business hub (in bridge mode) and then my pfsense box. Do I even need the BT business hub? If it is in bridge mode, maybe i can just take it out of the loop?
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No need for hub. pfSense can do ppp.
 
Heres my stats, tried the snr trick, wouldnt work.

# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 2
Max: Upstream rate = 1256 Kbps, Downstream rate = 14312 Kbps
Path: 0, Upstream rate = 1256 Kbps, Downstream rate = 11397 Kbps

Discovery Phase (Initial) Band Plan
US: (0,95) (696,1183)
DS: (32,687) (1192,1627)
Medley Phase (Final) Band Plan
US: (0,95)
DS: (32,687)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 1256 kbps 14312 kbps
Actual Aggregate Tx Power: 10.4 dBm 8.5 dBm
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 14.6 63.7 N/A N/A 29.5 0.1 N/A
Signal Attenuation(dB): 16.5 N/A N/A N/A 29.5 N/A N/A
SNR Margin(dB): 7.2 N/A N/A N/A 7.6 N/A N/A
TX Power(dBm): 10.5 N/A N/A N/A 8.5 N/A N/A
#
 
Just had my fibre connection activated with Zen Internet. I'm very happy, BT Engineer called me in the morning to say my line would be down for 10/15mins whilst they switched the ports over. Then he was at my house to swap the faceplate over 5mins later had my Netgear router plugged in with the fibre settings and all working smoothly. I had to make a slight tweek to my DNS setup as a slight pause before the some pages would load. Pages now load instantly.

I'm getting a nice constant download speed as well. Downloaded the latest Windows Preview (around 3.5GB) in 13mins or so.

1484451875.png


AStaley
 
Getting infinity with calls installed on the 21st.

Had a few issues with billing already.

When I order I also paid for 1 years line rental at £120, and switched to online billing. Few days later I got my normal paper bill to pay, which had line rental added until December. So I will have to be refunded for the 3 months when I get my next bill in December, as I will be paying double line rental for this period. On top of this BT used my £120 for line rental to partly pay for my last paper bill of £67 and so im in credit of £53. But now need to pay the £120 again in December, made up partly of my 3 months line rental refund and my credit.

To cut along story short, they have £53 credit held until December. Would have been better for me if they had used the line rental payment for err line rental, and just let me pay the final paper bill, minus the next 3 months line rental....
 
Anyone been having any issues regarding ping increase or a drop in performance lately?

Last weekend (could have been before and I simply didnt notice) my pings had increased from 22ms to about 34-48 and my speed had dropped from 4.4MB/s solid to 3.3MB/s.

Speeds have been fluxuating from 24-28mb and my profile dropped from 37000k to 27000k after I stupidly rebooted the modem thinking that would unstick the ping.

I am considering contacting them, as it's below the 31.3/6.6 they guaranteed on the phone. But then I remember the hoops I had to dance through with Aquiss years ago which got me nowhere. :(
 
Slyman2k4 said:
Anyone been having any issues regarding ping increase or a drop in performance lately?

Last weekend (could have been before and I simply didnt notice) my pings had increased from 22ms to about 34-48 and my speed had dropped from 4.4MB/s solid to 3.3MB/s.

Speeds have been fluxuating from 24-28mb and my profile dropped from 37000k to 27000k after I stupidly rebooted the modem thinking that would unstick the ping.

I am considering contacting them, as it's below the 31.3/6.6 they guaranteed on the phone. But then I remember the hoops I had to dance through with Aquiss years ago which got me nowhere. :(
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Hi mate check your trust I've given you the email to the CEO's PA. She was very quick to deal with issues I had and it's UK based.
 
~TB~ said:
Any chance of Trusting me it as well so I can send them my story ;) ?

Cheers

:D
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I can but to be honest I now feel its an utter waste of time as I'm getting the same crap from them as well. Came home to this email tonight after being asked when I wanted it installed:



I'm very sorry we've still not been able to book an appointment on your Infinity. Your order is stuck in the Wholesale system. This has been reported to them and we're waiting for this to be fixed before we can appoint.



I'll be back in touch on Monday with an update.



Thanks for your patience.

...and this is from
Executive Level Complaints (Consumer)

Chairman & Chief Executive's Office


~TB~ You have trust mate.
 
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ELC are usually pretty good tbh - if its stuck in the wholesale system theres not much they can do other than light a fire under someones behind and wait til it gets fixed (they will keep pressing them to get it fixed in my experience).
 
Rroff said:
ELC are usually pretty good tbh - if its stuck in the wholesale system theres not much they can do other than light a fire under someones behind and wait til it gets fixed (they will keep pressing them to get it fixed in my experience).
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I've been in contact with them from wednesday so I'm guessing that bonfire must be burning brightly by now, sad part is they were pushing for monday but no way thats gonna happen now and Im working the rest of the week.
 
BT are pretty incompetent when things go wrong :( we just got our first bill through after they reconnected us after they accidentally ceased our line, and they've charged us for the mobile dongle they sent out "free" as a courtesy to tide us over while they reconnected....... when things go ok they are great tho :S
 
Rroff said:
BT are pretty incompetent when things go wrong :( we just got our first bill through after they reconnected us after they accidentally ceased our line, and they've charged us for the mobile dongle they sent out "free" as a courtesy to tide us over while they reconnected....... when things go ok they are great tho :S
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Could not agree more mate, I honestly still expect a BT engineer to call to my house on the 22nd (next thursday) as this the install date showing on my BT account page even though they picked it and I've told them a week ago I won't be here.
 
Cheers mate, got and replied, much appreciated :

Hope you get sorted soon mate, I can sympathise with you and how ******* frustrating it is :(
 
~TB~ said:
Cheers mate, got and replied, much appreciated :

Hope you get sorted soon mate, I can sympathise with you and how ******* frustrating it is :(
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No problem mate and cheers. You should get an email reply pretty quick (mine came same night) followed by a phone call first thing the next morning.
 
I am sorry you have had a problem with your new services. We will look into what went wrong and I will ask our service team to review the compensation offer and contact you.

Ian
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;) lets see what happens ................
 
Slyman2k4 said:
Anyone been having any issues regarding ping increase or a drop in performance lately?

Last weekend (could have been before and I simply didnt notice) my pings had increased from 22ms to about 34-48 and my speed had dropped from 4.4MB/s solid to 3.3MB/s.

Speeds have been fluxuating from 24-28mb and my profile dropped from 37000k to 27000k after I stupidly rebooted the modem thinking that would unstick the ping.

I am considering contacting them, as it's below the 31.3/6.6 they guaranteed on the phone. But then I remember the hoops I had to dance through with Aquiss years ago which got me nowhere. :(
Click to expand...

The line re-synced and DLM turned on interleaving to increase stability. Nothing unusual or abnormal. Your speed is well above Fault Threshold Rate. Wait for the IP profile to rise.
 
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