Three Wont Let Me Connect To Google

AndyCr15 · 20 Sep 2011 at 05:47

Myshra said:
Depending on how far you are willing to go, if you've rooted your handset you could install a terminal and check if you do a full trace route to google (command is "traceroute http://www.google.co.uk"). If it's a DNS issue then it's either ongoing (as rebooting flushes your DNS cache) or 3 made a mess of their DNS or possibly NAT.

That's a good idea. Funnily enough, it worked yesterday, I'll see what happens today. Anyone else able to try this?

alchemistkevin · 20 Sep 2011 at 12:36

AndyCr15 - is it working for you today?

No luck for me. yahoo, etc works fine.

AndyCr15 · 20 Sep 2011 at 13:47

Worked yesterday, but today's worse than ever. Wont even work after wifi...

Tried a traceroute but it said something about bad address.

Think I'll just go GiffGaff. :-/

alchemistkevin · 20 Sep 2011 at 15:16

AndyCr15 said:
Worked yesterday, but today's worse than ever. Wont even work after wifi...

Tried a traceroute but it said something about bad address.

Think I'll just go GiffGaff. :-/

everything else is working OK for me - is it the same for you?

I might just called them today and see if they know about this...

Zarphus · 20 Sep 2011 at 15:45

Same story for me, Galaxy SII (One Plan) and SEx8 (PAYG). Google services are available just a few hours in the evening for about a week.

Both phones are rooted, x8 with Cyanogen7, SII stock.

Seems like your phorum is the only place mentioning this issue.

Any ideas/solutions? Any luck calling 3?

Myshra · 20 Sep 2011 at 15:47

AndyCr15 said:
Worked yesterday, but today's worse than ever. Wont even work after wifi...

Tried a traceroute but it said something about bad address.

Think I'll just go GiffGaff. :-/

Bad address = DNS failure to return credible lookup. Try with googles IP address instead of web address.

alchemistkevin · 20 Sep 2011 at 16:29

tried
74.125.39.105
and
209.85.169.147

on the phone, neither worked.

AndyCr15 · 20 Sep 2011 at 18:27

alchemistkevin said:
tried
74.125.39.105
and
209.85.169.147

on the phone, neither worked.

Did it give an error message. I will try again when I get a chance.

I'm going to be changing ROM later or tomorrow, so will test either side of that, just to see if it matters.

AndyCr15 · 20 Sep 2011 at 18:28

Zarphus said:
Any ideas/solutions? Any luck calling 3?

I e-mailed them and tweeted them, no response after 3 or 4 days yet.

I will try calling tomorrow, but very much doubt the person on the end of the phone will really grasp what I'm trying to tell them.

Slyman · 20 Sep 2011 at 19:25

We are aware of issues accessing google services at the moment. We are working with google to solve the problem.

http://twitter.com/ThreeUK/status/116134903636180992

AndyCr15 · 20 Sep 2011 at 19:32

Nice one, although for some reason you're link didn't work for me...

http://twitter.com/#!/ThreeUK/status/116134903636180992

At least the problem has been acknowledged. How long do I give them before giving up and going with GiffGaff though?

Tomorrow I'll crunch the data speed numbers. Not sure there's much difference between the two... we'll see.

AndyCr15 · 21 Sep 2011 at 09:02

Maybe that's all it took. Three to acknowledge they had an issue and actually put someone on it. Last night and this morning all seems to be well

AndyCr15 · 21 Sep 2011 at 10:21

Spoke too soon. Not working again now...

alchemistkevin · 21 Sep 2011 at 11:06

AndyCr15 said:
Spoke too soon. Not working again now...

same here, worked yesterday, won't sync anything now, no emails, no search.