Faulty gtx480

[BlueBullet]

Ok so i convinced a friend into buying one of the gtx 480 refurb's when ocuk got them a few weeks back.
Anyway he got his build together and the gtx480 displays this,

Ive been though all of the obvious steps with him and 100% sure by now that its a bad card.
So he rang ocuk this morning who basically told him he can have his money back or a gtx560ti as a replacement.
However he doesn't want his money back he wants what he supposedly paid for a working gtx480 and im sorry but in my opinion the gtx560ti is not a fair replacement offer for the gtx480.
A gtx570 is more closer spec wise and even then you can argue about the amount of vram it has.
Surely its ocuk responsibility to repair or replace that card with another gtx480 at minimum as i know someone myself who had a faulty gtx480 and got a gtx580 as a replacement.
I want to know where he stands with all this and what you would do in this scenario,
Thanks.

 

[tommybhoy]

All OC needs to do is offer him a refund, which they have done.

Surely its ocuk responsibility to repair or replace that card with another gtx480 at minimum as i know someone myself who had a faulty gtx480 and got a gtx580 as a replacement.

No, OC doesn't need to fix it. They don't make the cards, they just sell them. In the case above OC would have been authorised to replace and upgrade the card by the manufacturer.

I would take a refund if the 560 didn't suit.

Try and remember it was a refurbed card at a reduced price you bought, not a full price new card.

 

[BlueBullet]

Regardless of the price, he paid for a working gtx480 which he has not received.
Refurbished or not it was sold as a fully tested and working product therefore was bought with the intention that it was as good as buying one as new as this is the way it was sold,
If it was advertised as possibly not working in any form or other then who in there right mind would have bought one.
Oc told him that 3 out of 4 of the refurbished cards had gone back faulty, this is false advertising my friend.

 

[tommybhoy]

It's not false advertising, they were sold as 'Refurbished'.

If they were sold as new then that would be false advertising.

If you want to buy 'with the intention that it was as good as buying one as new' then you would buy a 'new' one at the going rate.

Hence the problem with 'Refurbished' as I said in another thread 'you take your chances'(I got flamed for it then and no doubt I will again!)

You sound pretty annoyed about it which I can understand but as I said above 'remember it was a refurbed card at a reduced price you bought, not a full price new card'.

Personally, I would never buy any refurbished white goods, tv's but more so PC components.
For example, it's quite possible a gpu might have been tanked that hard, 1 memory chip blew and got replaced.
The rest of the vram might just be waiting to go pop when stressed.

 

[tommybhoy]

Deleted: Duplicate post.

 

[B@Th*nG]

Regardless of the price, he paid for a working gtx480 which he has not received.
Refurbished or not it was sold as a fully tested and working product therefore was bought with the intention that it was as good as buying one as new as this is the way it was sold,
If it was advertised as possibly not working in any form or other then who in there right mind would have bought one.
Oc told him that 3 out of 4 of the refurbished cards had gone back faulty, this is false advertising my friend.

no, price isn't regardless, infact it's the principal factor in the terms of offering you a replacement/refund. get over it

B@

 

[CrysAk]

/face palm ... OC offered a refund and they obliged to do little else, the fact he even has an option of a replacement card is a GOOD thing (regardless what the offer was)

 

[Andrew Moore]

Regardless of the price, he paid for a working gtx480 which he has not received.
Refurbished or not it was sold as a fully tested and working product therefore was bought with the intention that it was as good as buying one as new as this is the way it was sold,
If it was advertised as possibly not working in any form or other then who in there right mind would have bought one.
Oc told him that 3 out of 4 of the refurbished cards had gone back faulty, this is false advertising my friend.

There is a term known as "DOA". This means "dead on arrival". Be igt brand new, re-furb or B-Grade you can still end up with a DOA product. I myself have purchased new products and have had DOA lines. Unfortunately thats just how it is with delicate micro circuit parts such as the GTX480 in question. We have at no point falsely advertised the product.

We have offered from what I understand a full refund or a replacement card to the value of that purchased.

the problem with refurb stock is that it is cheap compared to a new line. As such the value of a replacement "new" line will be in line with this and will more than likely be a lesser product. This isnt because we are trying to rip the customer off as we simply are not.

All we can do is apologise for the fact the product purchased is not fit for use and by the laws of trading offer a replacemenbt of equal/higher value (with in reason) or a refund, both of which we have done.

 

[Adster3000]

They're offing a refund or the choice of something that is equal in value.

Couldn't be more fair without OCUK throwing money away, which would be silly no matter which way you look at it.

Nothing was falsely advertised, it could have simply become damaged in on its way to you.

 

[BlueBullet]

It's not false advertising, they were sold as 'Refurbished'.

Exactly, they wasn't sold as faulty was they? no they was sold as fully tested working products and and 3 out of 4 of them are faulty so this is false advertising.

If they were sold as new then that would be false advertising.

If you want to buy 'with the intention that it was as good as buying one as new' then you would buy a 'new' one at the going rate.

No, they were sold as buying one as good as new not sold as faulty products and 3 out 4 have been sold a faulty card.

Hence the problem with 'Refurbished' as I said in another thread 'you take your chances'(I got flamed for it then and no doubt I will again!)

If you got flamed for it in the past then im surprised you haven't learn't your lesson form it.
No one buy's a product for £200 (refurbished or not) with the chance that they could potentially be buying a brick.
If it was stated that you have a 1 in 4 chance of getting a working product then who in there right mind would risk such an amount of money.

You sound pretty annoyed about it which I can understand but as I said above 'remember it was a refurbed card at a reduced price you bought, not a full price new card'.

Your right i am annoyed, wouldn't you be? and as i have also said, it was sold as a fully tested and working product with as good of chance as any brand new retail product, not the other way around.
And the reduced price was taken into account when buying hence no accessories with the item.

 

[littlepuppy]

I bought 3 for a mate, they all worked so swings and roundabouts, you were unlucky mate

OCUK have offered you a refund OR a TI,

TI is a great card, I would be tempted to ask them to thrown in arkham asylum and go away and be happy - if you want a 480 take the refund and go and fine one.. You cant blame OCUK for something being DOA, if they had any left they would obviously have offered you one.....

Try and be a bit fair mate..

 

[BlueBullet]

All we can do is apologise for the fact the product purchased is not fit for use and by the laws of trading offer a replacemenbt of equal/higher value (with in reason) or a refund, both of which we have done.

That would be fully understandable and fair enough if the product offered was of equal/higher value but it is not.
In no way shape or form does a gtx560ti compare to a gtx480 if the offer was among the same specification lines of the card sold e.g. a gtx570 then that would be a more appropriate offer.
I know of someone who has had there gtx480 card replaced with a gtx580 and this sounds like good customer service rather than offering a card that's performance is not even close as to the one sold.

 

[Andrew Moore]

Also, of all the 480s we sold refurbished we have had2 back. Thats a DOA rate of less than 4%.

Most products even new come with a rate that enters that area.

If you dont want a DOA product dont buy any parts as no electronics manufacturer in the world can promise that a product will 100% work out of the box.

 

[GoogalyMoogaly]

You can get brand new cards that are faulty, but it's not false advertising if they don't work when you get them. It's just bad luck.
Do you think OcUK would've even bothered selling them if they knew there would be problems with 75% of them? They've offered a refund it's not like they're making any money out of this.
Unfortunately sometimes things are broken when you get them this can happen with new or second hand items. It's why they have warranties and why companies have RMA processes. OcUK have offered you the money back or a replacement product of roughly similar value (apparently) which seems fair enough to me. It's annoying you (or your friend) didn't get a GTX 480 but that's the trouble with EOL products with limited stock. I'm sure if you'd bought a brand new GTX 580 and that was faulty you'd have been offered a replacement GTX 580. But I don't think it would be reasonable to expect a GTX 590 because the 580 wasn't advertised as broken.

I understand why you annoyed, I'm sure I'd be both annoyed and disappointed too. Wouldn't change anything though.

Hope you get this resolved even if it's not the outcome you were hoping for.

 

[CrysAk]

BlueBullet ... take performance out of the equation for a second as it is a NULL point, look at the numbers, THATS all OCUK care about, and for good reason!

you bought a 2nd hand, previously faulty and refurbished card at a fraction of its new price and you expect a NEW product of the (refurbished) cards NEW value price?

your logic is flawed and you have no grounds to argue with what OCUK have offered you. Even more so now you have posted in this thread, as if they offered you more that you paid for as a refund, everyone will be throwing up public (unreasonable) complaints to get the same offer...

things break... just get a refund, OCUK are doing nothing wrong

 

[GoogalyMoogaly]

That would be fully understandable and fair enough if the product offered was of equal/higher value but it is not.
In no way shape or form does a gtx560ti compare to a gtx480 if the offer was among the same specification lines of the card sold

It's not equal/higher specification it's equal/higher value and the 560Ti got up to about £200 in price and I don't believe the Refurb GTX 480s were priced at over £200 (I may be wrong though).

The person you know that got the GTX 580 in exchange for the faulty GTX 480, was that also a refurbed GTX 480? Did he get the replacement from the retailer or the manufacturer?

 

[BlueBullet]

Also, of all the 480s we sold refurbished we have had2 back. Thats a DOA rate of less than 4%.

Well apparently not after speaking to customer service this morning.

Most products even new come with a rate that enters that area.

If you dont want a DOA product dont buy any parts as no electronics manufacturer in the world can promise that a product will 100% work out of the box.

No you are right, No electronics or manufacturer can promise a product that will work out of the box, but the difference being here that these refurbished cards have supposedly been manually tested as working products not come straight off a manufacturing line and gone straight into a box, understandably you could argue that the product was damaged in transit but clearly by looking at the picture provided this is not a product that has been damaged in transit.

 

[littlepuppy]

It's not equal/higher specification it's equal/higher value and the 560Ti got up to about £200 in price and I don't believe the Refurb GTX 480s were priced at over £200 (I may be wrong though).

The person you know that got the GTX 580 in exchange for the faulty GTX 480, was that also a refurbed GTX 480? Did he get the replacement from the retailer or the manufacturer?

I bought a "new" 480 SOC, RMA'd to Gigabyte not OCUK and got a standard GTX 580..

Which I have to say I was pleased about, and I now buy gigabyte mobos as a result as the whole RMA process was excellent, someone else got one too I believe. But we were both sold new items with a 3 year warranty.

 

[Cool Breeze]

Pointless !

 

[tommybhoy]

what you would do in this scenario,
Thanks.

No problem mate, you asked my opinion I gave my opinion.

Because it differs from your opinion I'm(and all the other posters on this thread) wrong?

There's no point expecting an upgrade when you haven't paid full price in the first place.

I bought a "new" 480 SOC, RMA'd to Gigabyte not OCUK and got a standard GTX 580..

Which I have to say I was pleased about, and I now buy gigabyte mobos as a result as the whole RMA process was excellent, someone else got one too I believe. But we were both sold new items with a 3 year warranty.

Exactly!

If you want a 570, then stump up the extra cash and pay the difference for the NEW card, if it breaks you might strike gold and get your upgrade.