Faulty gtx480

[BlueBullet]

There's no point expecting an upgrade when you haven't paid full price in the first place.

No im not expecting an upgrade and am expecting a card of equal/higher value or for the card to be replaced with the same model/spec's but seen as though oc doesn't have any gtx480 refurbs then how can they put a value on the product which they don't have?
When they did have the gtx480 refurbs the value fluctuated day by day so you nor they can put a value of such a product they don't have because for all you know if they got another batch of those refurbs tomorrow then they could start selling them off at £300
The choice of card was a gtx480 not the gtx560ti which at the time was both around equal value but is not the case today, The gtx480 was chosen over the gtx560ti for specific reasons to that of the customer.
If he wanted a gtx560ti then he would have bought a gtx560ti and not a gtx480.
The product purchased was not a gtx560ti if it had been then an offer of a gtx560ti as a replacement would be fully understandable but the product purchased was a gtx480 which should be replaced with a gtx480 not with a different model and spec card and don't bring back up of the value of the product because they can not put a value on a product they don't have to sell.
I think trading standards is in order here if ocuk are reluctant to co-operate and negotiate a proper term of contract between seller and customer.

 

[BlueBullet]

Cool Breeze.

Feeling lonely there? is that why you come trolling my thread?

Seriously, im NOT your mate, but perhaps its time you went and got one.

 

[Cool Breeze]

Yer your probably right maybe I should, but then it's not me thats joined a forum just to troll and moan about what I would call good customer service.

Take it up with OCUK as you clearly have your mind made up and don't value anyone's views on this here forum. Yes it's easy to make fun, but boy you supplied the ammunition....

Welcome to the real world!

 

[Surveyor]

No im not expecting an upgrade and am expecting a card of equal/higher value or for the card to be replaced with the same model/spec's but seen as though oc doesn't have any gtx480 refurbs then how can they put a value on the product which they don't have?
When they did have the gtx480 refurbs the value fluctuated day by day so you nor they can put a value of such a product they don't have because for all you know if they got another batch of those refurbs tomorrow then they could start selling them off at £300
The choice of card was a gtx480 not the gtx560ti which at the time was both around equal value but is not the case today, The gtx480 was chosen over the gtx560ti for specific reasons to that of the customer.
If he wanted a gtx560ti then he would have bought a gtx560ti and not a gtx480.
The product purchased was not a gtx560ti if it had been then an offer of a gtx560ti as a replacement would be fully understandable but the product purchased was a gtx480 which should be replaced with a gtx480 not with a different model and spec card and don't bring back up of the value of the product because they can not put a value on a product they don't have to sell.
I think trading standards is in order here if ocuk are reluctant to co-operate and negotiate a proper term of contract between seller and customer.

I'm all for consumer rights but you're consumer wrong.

A retailer doesn't have to offer you a replacement if it's too costly for them to do so. If you paid £200 for the card OcUK don't have to replace it with one which costs them £250.

All OcUK have to do to satisfy their legal obligations is to offer you a refund which they've done.

OcUK have done all that is legally required of them and you're the one reluctant to co-operate and agree a satisfactory solution.

Going to Trading Standards, or any one else for that matter, will get you nowhere as OcUK have met their legal obligations.

 

[grayhamule]

All OcUK have to do to satisfy their legal obligations is to offer you a refund which they've done.

BlueBullet at the end of the day this is the situation, Surveyor is talking 100% sense. Being angry doesn't entitle you to more rights,

Ive worked in this industry for along time and i can tell you your wasting your time by going to trading standards.

 

[:(Rhodri:)]

TBH OCUK have been more than fair as far as I'm concerned. I don't see why they should take a loss on giving you a more expensive product. If you're not happy with the 560 then take the refund and go and find a 480 yourself.

 

[GoogalyMoogaly]

No im not expecting an upgrade and am expecting a card of equal/higher value or for the card to be replaced with the same model/spec's but seen as though oc doesn't have any gtx480 refurbs then how can they put a value on the product which they don't have?
When they did have the gtx480 refurbs the value fluctuated day by day so you nor they can put a value of such a product they don't have because for all you know if they got another batch of those refurbs tomorrow then they could start selling them off at £300
The choice of card was a gtx480 not the gtx560ti which at the time was both around equal value but is not the case today, The gtx480 was chosen over the gtx560ti for specific reasons to that of the customer.
If he wanted a gtx560ti then he would have bought a gtx560ti and not a gtx480.
The product purchased was not a gtx560ti if it had been then an offer of a gtx560ti as a replacement would be fully understandable but the product purchased was a gtx480 which should be replaced with a gtx480 not with a different model and spec card and don't bring back up of the value of the product because they can not put a value on a product they don't have to sell.
I think trading standards is in order here if ocuk are reluctant to co-operate and negotiate a proper term of contract between seller and customer.

But they know how much they sold you the card for, so they can put THAT price on it. That is what the card you bought was worth, so that's what they owe you, either by giving you the money or a similarly priced card, which they've offered to do.
Also your friend didn't purchase a GTX 570 or GTX 580 or brand new GTX 480 for that matter so replacing it with one of those wouldn't be understandable either. If he wanted a GTX 570 or 580 he should've bought one.

If your friend wants a GTX 480 so bad then maybe you should take the refund, at which point you'd be back to square one and then go and buy a new GTX 480 (or get a second hand one).

Expecting a GTX 570 or 580 as a replacement is just unreasonable. The replacement doesn't need to be of equal or better specification.

You think the fact that not one person has agreed with the OP would indicate that his argument is flawed, maybe he'll listen to trading standards. Or maybe he'll be back here to moan about them as well. If he goes through with it that is.

 

[BlueBullet]

For example, a consumer buys an item that was discovered to be broken or missing pieces before it was even taken out of the package. This is a defective product and can be returned to the seller for refund or replacement, regardless of what the seller's "returns policy" might state (with limited exceptions for second-hand or "as is" sales), even if the problem wasn't discovered until after the "extended warranty" expired. Similarly, if the product fails prematurely, it may have been defective when it was sold and could then be returned for a refund or replacement. If the seller dishonors the warranty, then a contract claim can be started in court.

Main point here is that a gtx560ti is not a replacement offering for a gtx480 and a refund has been refused on the basis that the gtx480 is no longer in production and it would make it extremely difficult for the customer to source out a replacement of the same product from elsewhere for the same price as the customer paid.

 

[Adster3000]

For example, a consumer buys an item that was discovered to be broken or missing pieces before it was even taken out of the package. This is a defective product and can be returned to the seller for refund or replacement, regardless of what the seller's "returns policy" might state (with limited exceptions for second-hand or "as is" sales), even if the problem wasn't discovered until after the "extended warranty" expired. Similarly, if the product fails prematurely, it may have been defective when it was sold and could then be returned for a refund or replacement. If the seller dishonors the warranty, then a contract claim can be started in court.

Main point here is that a gtx560ti is not a replacement offering for a gtx480 and a refund has been refused on the basis that the gtx480 is no longer in production and it would make it extremely difficult for the customer to source out a replacement of the same product from elsewhere for the same price as the customer paid.

As stated many times already, OCUK are in the right. The price what you payed is all that they owe you. They don't owe you an equivalently powered product but an equivalently priced product. Good luck with wasting time contacting Trading Standards.

 

[D13]

honestly, they are offering you a full refund. Are you sayign that they should give you a card like a 570/580? if so that is just not reasonable, oc are retailer not manufacturer. you spent x amount of money on 480 and sadly it broke and there is none left to replace it, you should take the money and buy a different card, you havent lost anything except the effort of installing/testing a faulty card.
Or maybe what you are mentioning, is that cards prices have changed SINCE you bought the 48? you think back then they were cheaper? tbh im not sure of that but i doubt they were cheaper, 560 ti have gone down in price recently from what i remember but not sure.

 

[BlueBullet]

Expecting a GTX 570 or 580 as a replacement is just unreasonable. The replacement doesn't need to be of equal or better specification.

No, not expecting a gtx570 or a gtx580 but certainly not expecting a gtx560ti either.
Expecting the product to be replaced with the same model. Nothing more.
Also i think you will find it does.

 

[Surveyor]

For example, a consumer buys an item that was discovered to be broken or missing pieces before it was even taken out of the package. This is a defective product and can be returned to the seller for refund or replacement, regardless of what the seller's "returns policy" might state (with limited exceptions for second-hand or "as is" sales), even if the problem wasn't discovered until after the "extended warranty" expired. Similarly, if the product fails prematurely, it may have been defective when it was sold and could then be returned for a refund or replacement. If the seller dishonors the warranty, then a contract claim can be started in court.

Main point here is that a gtx560ti is not a replacement offering for a gtx480 and a refund has been refused on the basis that the gtx480 is no longer in production and it would make it extremely difficult for the customer to source out a replacement of the same product from elsewhere for the same price as the customer paid.

You're missing the main point.

OcUK have offered you a full refund.

That's all they're legally required to do.

You can't insist they repair or replace the card if it's too impractical or too expensive to do so.

You talk of starting a breach of contract claim in court. OcUK's defence would be that they offered you a full refund and your case would be thrown out.

 

[grayhamule]

Main point here is that a gtx560ti is not a replacement offering for a gtx480 and a refund has been refused on the basis that the gtx480 is no longer in production and it would make it extremely difficult for the customer to source out a replacement of the same product from elsewhere for the same price as the customer paid.

replacements are like for like, ie gtx 480 refurb for another gtx 480 REFURB or on cost basis NOT performance.

 

[pastymuncher]

You purchased a refurbed (not new) card. The shop has offered you a refund or a 560ti which is fair. Either take the refund and take your chance buying a 480 off the bay or take the 560ti. It is a reasonable offer for the price paid.

It seems to me that you joined the forum simply to bad mouth the shop when they have dealt with your problem fairly. If you are not careful you will be banned as you are on dodgy ground regarding the forum rules.

 

[BlueBullet]

You can't insist they repair or replace the card if it's too impractical or too expensive to do so.

Well in that case they should not be selling products of that nature if it is too impractical to replace the items that they are selling.

 

[Surveyor]

Well in that case they should not be selling products of that nature if it is too impractical to replace the items that they are selling.

That's why they've offered you a full refund.

If a product is no longer in production, and too impractical or too expensive to replace, then that's the best offer you'll get.

You knew you were buying a refurbished product.

You knew, or should have known, the product was EOL and would therefore be difficult to replace.

 

[grayhamule]

Well in that case they should not be selling products of that nature if it is too impractical to replace the items that they are selling.

So don't sell refurbs/older CPUs, Memory, mobos etc at all?

Then people like your mate who cant afford a new gfx card in the first place will loose out.

 

[BlueBullet]

It seems to me that you joined the forum simply to bad mouth the shop when they have dealt with your problem fairly. If you are not careful you will be banned as you are on dodgy ground regarding the forum rules.

Im on no such thing, I joined the forum solely to help a friend with the issue discussed here in this thread,
Banning me for no apparent reason only to keep me from solving an issue would only work in my favour so i don't think that would be a wise move but if that has to happen so be it, the whole thread is recorded and its not as if im being unruly.

 

[Surveyor]

Im on no such thing, I joined the forum solely to help a friend with the issue discussed here in this thread,
Banning me for no apparent reason only to keep me from solving an issue would only work in my favour so i don't think that would be a wise move but if that has to happen so be it, the whole thread is recorded and its not as if im being unruly.

Not unruly.

Just wrong.

 

[datalol-jack]

Let me put this detective puzzle together, OP. You convinced your mate, who had money to spend on a new card, to go with a refurb one, without having a clue as to what one is or risks involved. He got a DOA item and is understandably just short of giving you a right slapping for such muppetry. Now you are here to vent outside the Customer Service section, where your problem should really go. Wonderful!

Steps have been taken under OCUK's T&C and grievance procedure to rectify the problem, and as far as any court of civil law will look at this, you have no appendage to stand on, really. Equivalent value, as others pointed out, does not equate to equivalent or better performance but refers to the monetary value of goods exchanged. Manufacturers offer an upgrade for DOA new items, which are EOL in their catalogue but are still under warranty. Alas, this is a refurb, so no such luck.

Take the refund and your business elsewhere, and by all that is holy - stay away from giving others advice!