Moved house, extremely low download speed - advice please?

PixelChef

PixelChef

PixelChef

Soldato
Joined
8 Oct 2007
Posts
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Hi,

The ISP in this house is IDnet, which is meant to be a good ISP, but the speeds I'm getting are so slow:

rjbCC.png


The package is Home PAYG, ADSL, up to 8Mb/s.

The speedtest is actually faster, even, than when I try to download a file, I get speeds of about 20-50Kb/s

My PC is connected to the router via TP link homeplugs, but it was almost the same using wi-fi, and a direct network cable.

The area I'm in is a village called Oving, 10 mins drive from Chichester. Could it be that the house is too far away from the exchange?

The pings in games etc seem fine, no other problems with it apart from the slow download speeds.

An obvious thing to do would be to contact the ISP, but I doubt they would help.

What can I do (if anything) to try and improve the speeds?

Any advice would be appriciated.
 
The chances are you are either connected to the Chichester or the Westergate exchange, either way you are looking at a 4km+ ATCF distance, so your line will be considerably longer.

Try the router in the test socket to see if that improves your speed, but I don't think personally you'll get much more than about 1/2Mb anyways.
 
PistolPete said:
The chances are you are either connected to the Chichester or the Westergate exchange, either way you are looking at a 4km+ ATCF distance, so your line will be considerably longer.

Try the router in the test socket to see if that improves your speed, but I don't think personally you'll get much more than about 1/2Mb anyways.
Click to expand...

Test socket made no difference unfortunately :(

bloodline76 said:
Is moving house again out of the question? :p

That was the first thing I did before I moved house was check the speed of the internet lol
Click to expand...

Might have to :p

Am I right in thinking that a better router / different ISP won't really make a difference if I'm far away from the exchange?
 
you need to login to the router and tell us the stats

http://192.168.0.1
login name : admin
password : password

unless it's been changed by someone. If it has, reset router using reset button on back and then try again
 
and yes, if you're far away I doubt anything will change it much. Maybe a decent filter would gain you a little boost but that's it. Long line = pants broadband
 
3dcandy said:
you need to login to the router and tell us the stats

http://192.168.0.1
login name : admin
password : password

unless it's been changed by someone. If it has, reset router using reset button on back and then try again
Click to expand...

You mean this?

Modem
ADSL Firmware Version E.25.41.64 A
Modem Status connected
DownStream Connection Speed 575 kbps
UpStream Connection Speed 920 kbps

That's under Router Status. Can't see anything else that would be of use. It says 575 kbps downstream, yet when I download a file it never goes above 60 kbps. Could mean something?
 
you need to go through the options and see if you can see anything related to Snr , noise margin, attenuation and post the numbers up.
 
3dcandy said:
and yes, if you're far away I doubt anything will change it much. Maybe a decent filter would gain you a little boost but that's it. Long line = pants broadband
Click to expand...

I'm sure buying something like the Bipac 7800N that is made for long lines would help. I use that myself as my line is long and got about 3 - 4mb more.

Also, removing the bell wire & fitting a ADSL filted faceplate may help or fitting an I-plate.
 
on the Router Status page at the bottom there is a button to show statistics.

click it and it will show you snr etc.

can you take off the front off your BT master socket and show us the wiring also.
 
Now there is your problem - you downstream target margin should be 6dB, your's is 15.2dB.
9dB difference could get you potentially a couple of Mb more.

Might be worth calling the and asking them to reset your profile back to 6dB and see what you sync at then.
 
My attenuation with my netgear use to report 51 but after upgrading to a 7800n it showed 60. Im guessing your real attenuation is around 63 which should get you atleast 1.5Mbit.
If you are there to stay id suggest upgrading your filter and router every little counts on a long line.
 
PistolPete said:
Now there is your problem - you downstream target margin should be 6dB, your's is 15.2dB.
9dB difference could get you potentially a couple of Mb more.

Might be worth calling the and asking them to reset your profile back to 6dB and see what you sync at then.
Click to expand...

ok thanks :) I'll give them a call tomorrow and ask them if they can reset it to 6dB. If you don't mind, could you give a brief explanation of why my target margin should be 6dB? Might feel a bit strange telling them to do something when I don't even understand it myself. :p

Speedy Pete said:
My attenuation with my netgear use to report 51 but after upgrading to a 7800n it showed 60. Im guessing your real attenuation is around 63 which should get you atleast 1.5Mbit.
If you are there to stay id suggest upgrading your filter and router every little counts on a long line.
Click to expand...

I could be here a while, might get a very good router some time and perhaps a filter too.
 
oL said:
That's under Router Status. Can't see anything else that would be of use. It says 575 kbps downstream, yet when I download a file it never goes above 60 kbps. Could mean something?
Click to expand...

Your download speed is in bytes per second the router sync speed is in bits per second, 60kByte/s is approx 480kbits/s (the rest is lost to overheads and that the actual speed profile will probably be 512kbit not 576).

PistolPete said:
Now there is your problem - you downstream target margin should be 6dB, your's is 15.2dB.
9dB difference could get you potentially a couple of Mb more.

Might be worth calling the and asking them to reset your profile back to 6dB and see what you sync at then.
Click to expand...

Hes either on a banded or capped profile - hence the 576 download sync (reminiscent of the old half meg ADSL 1 packages) its not the SNR target thats pulling it down that low the SNR is high as the sync is being forced low.

With that attenuation he still should manage about 4Mbit with a good router (the DG834 being ideal for that purpose).


EDIT: I am aware I've said 576 when his router is showing 575 - the DG834 incorrectly reports it as 575 the chances of it being coincidence is unlikely.

EDIT2: Advice is the same tho phone the ISP up and ask them to reset your ADSL profile, although if its a new connection and you've only been syncing for a few days, depending on what system the ISP uses it might automatically rise over the next few days or it could be possible BT have manually set it to that profile due to issues with the line.
 
Last edited:
Speedy Pete said:
My attenuation with my netgear use to report 51 but after upgrading to a 7800n it showed 60. Im guessing your real attenuation is around 63 which should get you atleast 1.5Mbit.
If you are there to stay id suggest upgrading your filter and router every little counts on a long line.
Click to expand...
Your wrong mate it's the broadcom chipset on the billion that is reporting the wrong attinuation.Mine is 58db reported by a bt engineer doing a line length test but the billion reports it as 63.5db, it's something to do with the way the chip reports/reads it
 
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