Postage Costs for faulty item

DarkXavier

DarkXavier

DarkXavier

Associate
Joined
14 Oct 2007
Posts
160
Location
Worcestershire
Have sent a power supply back to OCUK today as it's faulty. I asked if I would get my postage costs back, and was told no. Isn't this against the Sale of goods act?
 
I have been wondering this recently myself.

I recently purchased an OCZ power supply that appears to have turned out to be a none starter. Unfortunately I am not a computer expert so could not tell if it was the psu that was causing my system problems so I had to take it to a computer shop.

They confirmed that it was the power supply, so I RMA'd it as I had slightly ran over the time limit.

The issue I have now is that it cost £43 to post to Holland so OCZ can check it and I expect to be returned a replacement. As the item did not work out of the box, would I be able to get a postage refund?

(Sorry for the hijack!)
 
They are ONLY legally obligated to pay for return postage on products that are DOA However most the retailers I use define DOA as the product developing a fault within 30 days of delivery.
 
alchemistkevin said:
Should be refunds in both cases, almost all top online sellers offer free post back. If not against the SoGA it usually puts consumers buying off those sellers in the future.
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Had a look on the money saving expert forums. Apparently the Consumer Protection (Distance Selling) Regulations 2000 say that the seller has to pay the cost of returning faulty items. No exceptions.
 
DarkXavier said:
Had a look on the money saving expert forums. Apparently the Consumer Protection (Distance Selling) Regulations 2000 say that the seller has to pay the cost of returning faulty items. No exceptions.
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you have to notify the seller in writing within 7 working days if you are to return under DSR
 
I never got my postage back from my faulty ram. Was only a few quid and the replacements came in a few days so wasn't fussed. Not really expecting it either
 
DarkXavier said:
Had a look on the money saving expert forums. Apparently the Consumer Protection (Distance Selling) Regulations 2000 say that the seller has to pay the cost of returning faulty items. No exceptions.
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You can't make the seller to pay postage though, regardless of the DSR and SOGA etc. The only way you could force the issue is through the Courts, and for most people it is not worth the hassle.
 
I've been to the OCZ website which confirms the following;

"Shipping Costs:

The customer is required to pay shipping and handling charges to send the defective product to OCZ.

OCZ provides free return shipping and handling to the following countries:"

I'm pretty ****ed off to be honest, the main reason why I bought the PSU is it had a 5 year warranty - If i'd have known that the warranty is effectively worthless due to the company been based in holland I would never have considered this item!

Surely as it never worked they must me liable for the cost of the shipping!?!?
 
It's quite simple...

Faulty on DELIVERY = Seller takes all the hit for the costs.

Working on DELIVERY = Seller has done their part.

If it then fails within a certain time period, I believe OcUK are liable for the postage costs, but you MUST prove that the goods were not fit for purpose at time of sale.

If that time period passes, the product then falls under RMA, at which point you (the buyer) are liable for return costs.

At least that's my understanding of the DSA and Consumer Rights act.
 
Luckystrike123 said:
I've been to the OCZ website which confirms the following;

"Shipping Costs:

The customer is required to pay shipping and handling charges to send the defective product to OCZ.

OCZ provides free return shipping and handling to the following countries:"

I'm pretty ****ed off to be honest, the main reason why I bought the PSU is it had a 5 year warranty - If i'd have known that the warranty is effectively worthless due to the company been based in holland I would never have considered this item!

Surely as it never worked they must me liable for the cost of the shipping!?!?
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As it states on the website you have to pay shipping.. but if its that new just return it to place of sale rather than to the manufacturer.

It should be within the normal DOA period and the place of purchase should always be first call not manufacturer...

And £43 to ship to holland??? What is that, hand delivered by personal courier? Think it costs us £8-9???
 
rexehuk said:
It's quite simple...

Faulty on DELIVERY = Seller takes all the hit for the costs.

Working on DELIVERY = Seller has done their part.

If it then fails within a certain time period, I believe OcUK are liable for the postage costs, but you MUST prove that the goods were not fit for purpose at time of sale.

If that time period passes, the product then falls under RMA, at which point you (the buyer) are liable for return costs.

At least that's my understanding of the DSA and Consumer Rights act.
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consumer doesnt need to prove anything within first 6 months.
 
ocuk MUST pay all cost regards RMA of faulty items.

F4048B
Repair or replacement of the goods


 

(1)
If section 48A above applies, the buyer may require the seller—

(a)
to repair the goods, or

(b)
to replace the goods.


(2)
If the buyer requires the seller to repair or replace the goods, the seller must—

(a)
repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b)
bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
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http://www.legislation.gov.uk/ukpga/1979/54
 
"bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage). ""

so we can charge £10 per hour for wrapping the parcel and taking it to the post office? do we get fuel money per mile for taking it there as well? :)
 
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