I'm seriously considering a new career in IT support, but I'm struggling to figure out the best route for doing this.
I'm now 23 years of age, old
and have achieved a 2:1 in sound production, and have done some temporary work in this field which is great, but I need something more regular/reliable now. My current part time job is a customer service officer in the local town libraries I'm embarrassed to say 
it's decent pay, but not where I want to be working, although working with customers and dealing with queries is great.
I have a great love for hardware, fault-finding, diagnostics, etc and would therefore really like to get into IT support. I've spoken to people who deal with end user support at work and know its right for me, it's just working out the right way of getting into it.
I've taken a look at a few routes such as IT technician apprenticeships (think I'm too old, but put it down as a possibility), HNC/HND course with a placement opportunity at college, specialist courses such as Microsoft certs and Comptia (however I'd need real experience, which put me off these sort of courses) and even with companies such as computeach (although they seem very dodgy, having done a lot of searching on forums, etc).
If anyone could offer any words of advice I'd be extremely grateful and sorry for the wall of text!
I'm now 23 years of age, old
and have achieved a 2:1 in sound production, and have done some temporary work in this field which is great, but I need something more regular/reliable now. My current part time job is a customer service officer in the local town libraries I'm embarrassed to say it's decent pay, but not where I want to be working, although working with customers and dealing with queries is great.I have a great love for hardware, fault-finding, diagnostics, etc and would therefore really like to get into IT support. I've spoken to people who deal with end user support at work and know its right for me, it's just working out the right way of getting into it.
I've taken a look at a few routes such as IT technician apprenticeships (think I'm too old, but put it down as a possibility), HNC/HND course with a placement opportunity at college, specialist courses such as Microsoft certs and Comptia (however I'd need real experience, which put me off these sort of courses) and even with companies such as computeach (although they seem very dodgy, having done a lot of searching on forums, etc).
If anyone could offer any words of advice I'd be extremely grateful and sorry for the wall of text!
what level did you do your btec up to?
