Ordered a car, now dealer wants to change the deal

Dr House · 25 Nov 2011 at 11:54

So, I ordered a 5 series GT for my wife on Monday. We agreed a price and I got them to throw in a service I just had done on my 335, a tank of petrol and tinting of the windows after delivery.

The dealer has now called me back saying that he cannot give me the above but only offer £100 off my service cost. This is despite the fact he has agreed the above deal and taken a 1500 deposit. This is the second new car we have bought from BMW Sheffield so I am a little unhappy about this.

So where do I stand? I told him I would cancel the order but he thinks that my not be possible.

NB:
I know its an ugly car buy my wife likes it and she had a bit of bad news on monday so I wanted to cheer her up.

Joe T · 25 Nov 2011 at 11:56

Do you have anything in writing?

PMKeates · 25 Nov 2011 at 11:56

Pray he doesn't alter it any further.

Maz · 25 Nov 2011 at 11:57

Speak to the boss, that's unfair - basically just say you wouldn't have done the deal if you couldn't get those terms.

Sounds highly unprofessional of them to call you up and say that!

I reckon the salesman has agreed to it without getting clearance first!

fadetoblack · 25 Nov 2011 at 11:58

Tell him to go shaft himself He changed the terms not you.

Go somewhere else

ubersonic · 25 Nov 2011 at 11:59

PMKeates said:
Pray he doesn't alter it any further.

This deal is getting worse all the time!

Dr House · 25 Nov 2011 at 12:00

Maz said:
Speak to the boss, that's unfair - basically just say you wouldn't have done the deal if you couldn't get those terms.

Sounds highly unprofessional of them to call you up and say that!

I reckon the salesman has agreed to it without getting clearance first!

Yep its the boss that called me to say they could not do it, he was on around on the day they made the deal.

But the sales man did speak to the numbers guy before he agreed to the deal.

PMKeates · 25 Nov 2011 at 12:02

Well, you are free to cancel if they can't meet their commitments. The sale is based on the conditions. The idea that "you might not be able to" is ludicrous and the salesman knows it.

crinkleshoes · 25 Nov 2011 at 12:05

Yeah - if you agree on a deal and pay a deposit on the basis that the deal will be honoured, then they change the deal... you are fully entitled to a refund.

Muncher · 25 Nov 2011 at 12:22

You would almost certainly have a clear claim for breach of contract. It's highly unprofessional.

robj20 · 25 Nov 2011 at 12:22

The fact you paid a deposit seals the deal, so they cant just change it. I would walk away and try somewhere else.

[TW]Fox · 25 Nov 2011 at 12:27

The trouble here is that walking away might well be cutting your nose off to spite your face given you know how cheap these particular offers are and how unrepeatable they are.

Dr House · 25 Nov 2011 at 12:31

[TW]Fox;20646602 said:
The trouble here is that walking away might well be cutting your nose off to spite your face given you know how cheap these particular offers are and how unrepeatable they are.

This, its a 48k sale for the dealer but I am only paying 400 quid per month + vat

TheDean · 25 Nov 2011 at 12:33

[TW]Fox;20646602 said:
The trouble here is that walking away might well be cutting your nose off to spite your face given you know how cheap these particular offers are and how unrepeatable they are.

All the more reason you continue with the deal which was agreed. There's no way a dealership would accept you turning round after agreeing a p/x and saying "Actually, I've been silly here, I'd like another £500 please". A deal has been agreed, and deposit paid. You cannot change the deal.

crinkleshoes · 25 Nov 2011 at 12:37

Dr House said:
This, its a 48k sale for the dealer but I am only paying 400 quid per month + vat

You could get an M3 for that

New solution... Get M3 & give 335 to wifey

Dr House · 25 Nov 2011 at 12:41

TheDean said:
All the more reason you continue with the deal which was agreed. There's no way a dealership would accept you turning round after agreeing a p/x and saying "Actually, I've been silly here, I'd like another £500 please". A deal has been agreed, and deposit paid. You cannot change the deal.

I agree with you 100% on this but it looks as if I am just going to have take it in the chin, I may take them to the small claims court after I pick up the car.

The idiot had the cheek to offer 500 quid of the next new car I order from them lol

crinkleshoes said:
You could get an M3 for that

New solution... Get M3 & give 335 to wifey

lol its the other way around, wifey is giving me her old 335i and she is getting the 530 GT. My 911 dream will never come true at this rate

Haggisman · 25 Nov 2011 at 12:58

Dr House said:
I agree with you 100% on this but it looks as if I am just going to have take it in the chin, I may take them to the small claims court after I pick up the car.

Why? They've breached their side of the contract, if you're happy with the new "deal", go ahead with it, if you're not, get your deposit back, and if they don't give it to you take them to small claims now.

Otherwise you could be cheeky and say "that's alright, because i've decided I can't really give you the £400/month but how about £300/month instead?"

TheDean · 25 Nov 2011 at 13:18

Dr House said:
I agree with you 100% on this but it looks as if I am just going to have take it in the chin, I may take them to the small claims court after I pick up the car.

The idiot had the cheek to offer 500 quid of the next new car I order from them lol

What an insult. What particular aspect of the deal are they not happy about?

Gaygle · 25 Nov 2011 at 13:28

Are they really going to lose a £48,000 sale over a £200 quids worth of work?

What?

[TW]Fox · 25 Nov 2011 at 13:34

Gaygle said:
Are they really going to lose a £48,000 sale over a £200 quids worth of work?

What?

It's not a 48k sale its a massively discounted lease with virtually no margin in it.