Vodafone/Talkmobile no data connection

[TW]Fox · 1 Dec 2011 at 17:31

Hi guys,

I've been having problems with the data connection on my HTC Sensation all day. Most of the time, the phone has full signal but no data connetion. No G/3G/H icon, which obviously means no internet access.

The only thing that restores the connection is manually switching the phone to GSM mode. This then immediatly brings a G connection. If I then switch back to WCDMA/GSM auto or WCDMA only, I do restore my H connection, but it lasts only 10-15 minutes before vanishing again.

Nothing else - not rebooting, removing the SIM, turning Mobile Network on and off, etc - will restore it. Nothing at all.

I phoned Talkmobile who were quite literally as much use as a trapdoor in a canoe.

It normally works perfectly.

Any ideas?

muon · 1 Dec 2011 at 17:42

Tweet vodafone your post code and see if they are having problems in the area.

randal · 1 Dec 2011 at 17:45

All data settings present and accounted for?

as much use as a trapdoor in a canoe.

This made me laugh, will be getting used at work tomorrow.

Tute · 1 Dec 2011 at 18:00

When Orange do this (and it's happened a LOT recently) it normally means they're mucking around with the network and doing work on it.

As mentioned above, have you tried asking Vodafone if there's planned maintenance in your area?

[TW]Fox · 1 Dec 2011 at 18:04

I am not a Vodafone customer, and Talkmobile claim there is no maintenance in the area.

thecremeegg · 1 Dec 2011 at 18:54

Just your phone having issues or do you know other people that are as well?

[TW]Fox · 1 Dec 2011 at 20:08

Dont know anyone else on Talkmobile.

Still sitting there with no data connection. It's most odd.

Django x2 · 1 Dec 2011 at 20:34

can you try your sim in another phone out of interest?

[TW]Fox · 1 Dec 2011 at 22:14

Still no data connection

RSR · 1 Dec 2011 at 22:21

Funny you should mention that, I had a problem with GPRS connection earlier. However, I put that down to my new sim card. Its fine now though.

[TW]Fox · 1 Dec 2011 at 22:30

I now have my Talkmobile SIM in a HTC Desire, and an Orange SIM in my HTC Sensation.

The Orange/Sensation combo works fine and has a data connection.

The Talkmobile/Desire combo... does not work. No data.

Talkmobiles customer service line shuts at 7pm. How quaint.

w1lliam · 1 Dec 2011 at 22:41

What contract do you have with them?

Robbo · 1 Dec 2011 at 22:56

If you haven't adjusted any of the network settings, then it's quite obviously an issue with Talkmobile. Hassle them.

Castiel · 1 Dec 2011 at 23:06

Robbo said:
If you haven't adjusted any of the network settings, then it's quite obviously an issue with Talkmobile. Hassle them.

Hey where you been!!!.....

[TW]Fox · 1 Dec 2011 at 23:25

w1lliam said:
What contract do you have with them?

£30 a month/12 months/400 minutes/1000 texts/unlimited data.

Robbo · 1 Dec 2011 at 23:55

Castiel said:
Hey where you been!!!.....

I was kidnapped!

Myshra · 2 Dec 2011 at 08:59

Hmmm...

My guess is the likely culprit is a part of the network that allows permission states for the internet (a "GR" in old speak) to user equipment. This may be having issues with the networks other parts (SGSN and GGSN) which allow for access to the internet and the routing of those packets back to you. If you look up what these are then it's worth noting when it refers to GPRS in this way it means the service as a whole - not the speed.

This is pretty complex stuff that you're unlikely able to effect aside from getting through to 3rd line support as only they have the ability to do things that might help (like sort a purge of your details from a VLR). It is likely something a local tower has broken but as you appear to be suffering all day I think your details might be duff in the network Radio DBs sorry.