blu ray not playing in laptop ?

jamjar · 12 Dec 2011 at 12:44

Hi All i,m having trouble getting a Blu ray/dvd-rw to play blu ray films on my Dell XPX L702x 3d Laptop the make is a LG 20N i have tried dvd films and they work fine does anyone have any ideas ?

True_Scotsman · 12 Dec 2011 at 12:48

What happens when you insert the BR disc? What software do you have for viewing BR?

jamjar · 12 Dec 2011 at 13:15

True_Scotsman said:
What happens when you insert the BR disc? What software do you have for viewing BR?

when i insert the blu ray disc it just says this is not reconised i,ve tried powerdvd 11 ultra VLC Media and TTM trial version all the same ?

str · 12 Dec 2011 at 15:41

Mine shows as HL-DT-ST DVDRWBD CT30N in Device Manager.

What is the full model details of yours?

When I insert a Blue-ray disk it shows the name of the title in Windows Explorer (Windows key + E) and shows the size 30.7 GB.

Does yours show the name etc like mine does or is it not even recognising there is a disk in the drive when you insert a Blue-ray disk?

Chillimonster · 12 Dec 2011 at 16:07

i would suspect its this one

http://www.lg.com/ie/it-products/dvd-and-blu-ray-drives/LG-dvd-recorders-GSAT20N.jsp

jamjar · 12 Dec 2011 at 18:18

Chillimonster said:
i would suspect its this one

http://www.lg.com/ie/it-products/dvd-and-blu-ray-drives/LG-dvd-recorders-GSAT20N.jsp

yeah thats the one ..i see its discontinued ..I rang Dell and they told me that the blu ray drive has to be a certain model number otherwise it won,t work the ones fitted into the Dell XPS L702x Models are specially designed to work with those laptops , how much of that is sales i don,t know , but i must say i,ve not seen many around that state these are for XPS L702 Models :confused:

str · 12 Dec 2011 at 21:13

Just check if it sees the disk in Windows Explorer. If it doesn't it's Blue-ray part is faulty. If the drive can't actually see Blue-ray disks it doesn't matter at all about which software you use because nothing will work.

jamjar · 12 Dec 2011 at 21:32

str said:
Just check if it sees the disk in Windows Explorer. If it doesn't it's Blue-ray part is faulty. If the drive can't actually see Blue-ray disks it doesn't matter at all about which software you use because nothing will work.

yeah i think your right ! it was from China so i,m not holding my breath ha!

Dangerous Dave · 13 Dec 2011 at 19:13

jamjar said:
yeah i think your right ! it was from China so i,m not holding my breath ha!

Have you checked it has two lasers ? They might have shipped a DVD drive, I can't see how only certain drives would work.