microsoft replacement serivice for broken equipment

kiel367 · 19 Dec 2011 at 21:25

my wireless keyboard 3000 v2.0 has stopped working completely, anyone know what page i can go to to arrange something to be fixed or replaced via microsoft? as its only about 2 months old.

Surveyor · 19 Dec 2011 at 21:32

As it's less than 2 months old you should go back to the place you bought it from.

Failing that you could try this number: 01954 713950 (Microsoft UK Support).

It should be cheaper than ringing the advertised number of 0870 6010100.

I believe Microsoft will only deal with retail products, not OEM.

Edit

Or follow the support page here.

kiel367 · 19 Dec 2011 at 21:33

ex gf bought me it, so cant even ask where its from lol

Surveyor · 19 Dec 2011 at 21:40

kiel367 said:
ex gf bought me it, so cant even ask where its from lol

See the edit to my post.

kiel367 · 19 Dec 2011 at 21:46

thanks, im going through it, and my keyboard isnt listed, theres one the same but not a v2.0, however when i tried that, it wont recognise my serial number

Surveyor · 19 Dec 2011 at 22:01

I'm stuck then.

Perhaps try calling them tomorrow on the number I've listed.

I assume you've tried changing the batteries and you've gone through this if it applies.