Black border issue Dell XPS8300 & Radeon 6870

jastreet1 · 30 Dec 2011 at 18:46

Hi all,

I have a Dell XPS8300 Desktop with desktop, initially with a Radeon HD 5770. When purchased I had a black border around the outside, which I removed by deselecting the scaling with the software.

Whenever I updated the graphics driver it would revert back to the black border but in the software I was unable to get to the scaling options section and resolve it and so had to keep the out of date software/drivers. I rolled back the system to a time whereby I had the ability to fix this issue.

PS I use a Samsung 24" full 1080p monitor.

I have today installed a new powersupply and installed a Radeon HD 6870 (Powercolour), Again the black border has returned and as the software has updated to meet the needs of the graphics card, I am unable to do anything with the scaling and fix it?

Can anyone assist with this issue please?

P.S. Tried a few games - didnt notice a big difference between the 5770 and 6870 dispite the benchmarks being very different on Tom's Hardware benchmarks.

old gamer · 30 Dec 2011 at 18:49

Should be able to set overscan to 0% in ccc, checked mine and i can

jastreet1 · 30 Dec 2011 at 18:55

I am unable to get to this stage. Please advise?

old gamer · 30 Dec 2011 at 19:14

I think its under flat panels. Scaling options

jastreet1 · 30 Dec 2011 at 19:16

Can't find flat panels, just display options, video options etc?

Surveyor · 30 Dec 2011 at 19:16

old gamer · 30 Dec 2011 at 19:18

Thats it

edscdk · 30 Dec 2011 at 19:21

I had a 5770 then a 6750 both had this issue and they did move the option! Took me ages to find it the 2nd time!

jastreet1 · 30 Dec 2011 at 19:34

My control panel looks nothing like that? Confused?

Surveyor · 30 Dec 2011 at 20:07

jastreet1 said:
My control panel looks nothing like that? Confused?

Post an image of what it does look like.

old gamer · 30 Dec 2011 at 20:14

Not sure but ccc may have to be in advanced mode

jastreet1 · 30 Dec 2011 at 20:37

I will update with an image tomorrow when back in the office (on laptop at mo, which I might add is so much faster with the SSD update, well recommend).

ThePengu1n · 30 Dec 2011 at 20:51

Just a guess, but are you using an HDMI cable? If so, that will be the issue, so you need to either find the scaling option in CCC or if it really bugs you, get a DVI cable.

Surveyor · 31 Dec 2011 at 00:02

The easiest option is to use a DVI cable if the monitor has a DVI connection and you don't need audio through the cable.

No scaling issues with DVI

jastreet1 · 31 Dec 2011 at 15:55

Already tried another 3 cables. Here is the image:

http://www.ultimate-appliances.co.uk/Video.png

jastreet1 · 1 Jan 2012 at 11:54

Is anyone able to help further with this please - I have posted a link which points to a screenshot of my CCC?

Orcvader · 1 Jan 2012 at 12:55

That's the old Catalyst Controller, can you install the new ones from the AMD site?

Link: http://sites.amd.com/us/game/downloads/pages/downloads.aspx

Download the "Automatically Detect and Install" one and it will install the latest CCC as well as the latest drivers for your 6870.

jastreet1 · 1 Jan 2012 at 14:11

It says I have the latest version when I do this?

Orcvader · 1 Jan 2012 at 18:26

Right click the monitor on the screenshot you posted, click configure and it should take you to this:

Can't 100% remember how to do this for the old CCC as I upgraded to the new Vision engine control centre ever since it came out.

jastreet1 · 1 Jan 2012 at 20:36

Thanks for your response. I did had this option when I had my 5770 but after installing my 6870 and updating drivers this option went totally.