Soldato
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- 28 Nov 2008
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- 8,725
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- UK
Oh mr purple, is that why my laptop is broke?
- Thread starter ants83
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Caporegime
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- 12 Mar 2009
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Why couldn't he have just bought one off the Internet? There's plenty of places online that sell laptops, and I imagine the customer service is better than what you'd get at purple. Trying to fob someone off with the type of excuses that they've given the OP is absolutely pathetic.
Last Laptop i baught was from TESCO. They dont give a crap, or know a crap so just do a like for like replacement should you have any issues.
was 30 odd quid cheaper than any other similar crappy model in high street and online stores.
was 30 odd quid cheaper than any other similar crappy model in high street and online stores.
"Where in the world, not bloody here"
Does not suprise me with the horror stories I've heard from that place recently. Nothing quite like that though. They have suggested browsing the Internet without an AV was illegal before, shoved a screwdriver into a open computer shorting and chipping the ram, broke a few hard disks, formatted a computer when the fan CPU fan stopped working etc.
I wouldn't trust them with anything technological purely based that they are sales people not tech people therefore lie through their teeth to get a sale. If they don't know what's wrong they make it up as they go along.
Imagine a purple shirt hospital.
Does not suprise me with the horror stories I've heard from that place recently. Nothing quite like that though. They have suggested browsing the Internet without an AV was illegal before, shoved a screwdriver into a open computer shorting and chipping the ram, broke a few hard disks, formatted a computer when the fan CPU fan stopped working etc.
I wouldn't trust them with anything technological purely based that they are sales people not tech people therefore lie through their teeth to get a sale. If they don't know what's wrong they make it up as they go along.
Imagine a purple shirt hospital.
Caporegime
- Joined
- 12 Mar 2009
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- 26,779
Considering the horror stories a lot of them don't know their stuff. My local one in Newport didn't know the difference between a male and female connector.
If never pay 1k for a laptop no matter how good it was
Considering the horror stories a lot of them don't know their stuff. My local one in Newport didn't know the difference between a male and female connector.
Clearly a virgin then
Shame best buy is closing down
Their guys knew their stuff!
Caporegime
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- 12 Mar 2009
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Clearly a virgin then
Shame best buy is closing down
Their guys knew their stuff!
We never had any Best Buy shops in Wales as far as I know.
I just get all my stuff from the Internets nowadays.
It's shocking if you assume they're employed to provide any sort of service to customers, but it makes perfect sense when you factor in what these people are actually employed to do, i.e. sell as many high-margin extras (like antivirus packages) as possible.
Most people who know anything about the subject shop elsewhere, so they can usually get away with talking any old rubbish that will sell more high-margin extras.
Most people who know anything about the subject shop elsewhere, so they can usually get away with talking any old rubbish that will sell more high-margin extras.
Did you check the shared memory setting in the bios for the on-board graphics? Might of been set stupidly high for some reason.
Haven't had any real issues with the purple shirts round here, tend to get things replaced pretty easily.
They really don't get the technical training they require though, DSG will spend days and days pushing sales techniques but the technical knowledge is just down what they know / what they learn for themselves.
Shame really as the staff won't put the effort in outside of work hours to learn due to the terrible pay.
Haven't had any real issues with the purple shirts round here, tend to get things replaced pretty easily.
They really don't get the technical training they require though, DSG will spend days and days pushing sales techniques but the technical knowledge is just down what they know / what they learn for themselves.
Shame really as the staff won't put the effort in outside of work hours to learn due to the terrible pay.
Could you actually work in a place like that and spout lies to people about hardware and software? I know I couldn't. I remember when I was in there shopping for a laptop for my mum, and the guy tried telling me that AVG didn't work on windows 7 so I had to buy Norton from them rofl.
Soldato
- Joined
- 24 Jul 2006
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- 8,876
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- Hoddesdon, London, UK
This, to be fair. What are you gonna do? build one? Plus the one around here gets some deals others just can't match. I suppose since i repair laptops as part of my job i'm more immune to their idiotic CS etc.. but i've never had problems dealing with em in that regard.
From the looks of things they might not be operating much longer - tho the brand is too big to just dissapear overnight... but looks like they took pretty substantial losses trading 2011.
Soldato
- Joined
- 22 Feb 2008
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- 11,114
It wouldn't surprise me if they don't make it out of 2012 in their current form. They're snipping costs wherever they can while spunking money on rebrandings in an effort to catch punters not aware of the new names.
... which is exactly the same thing they've been doing for the past 3 years with zero results to speak of.
A lot of people will just blindly trust them because they know nothing about computers. My parents usually get me to sort out their technical problems, even though I know next to nothing about computers, but not everyone has someone trustworthy to turn to.
Where would you send your computer to be repaired (assuming it's out of warranty and/or you can't send it back to the seller to be repaired for whatever reason)?