I had pretty much the same experience on boxing day with a family friend. She bought a really cheap laptop from there for her grandson for christmas and the hard drive is making a horrible noise. I went with her and they tried telling her it was because it had a virus on it and they wanted her to pay for an anti virus. I said oh really how could it have a bloody virus on it when it hasnt even been connected to the internet (which it hasnt) and he was saying it must have come from a dvd I said well thats funny because it hasnt even got a dvd drive 
He was trying to fob me off with all kinds of excuses and I told him I wanted it replaced for new because it is clearly faulty. He told me he cant do that store policy and all that and the warrenty is void because of the virus.
we left and took it to another store where they exchanged it for a new one which they told me they didnt have to do because of store policy etc and tried selling us all kinds of useless crap.
They really do need to sort out their staff and policy's.
Im sure getting treated like this by the company is a violation of peoples human rights lol

He was trying to fob me off with all kinds of excuses and I told him I wanted it replaced for new because it is clearly faulty. He told me he cant do that store policy and all that and the warrenty is void because of the virus.

we left and took it to another store where they exchanged it for a new one which they told me they didnt have to do because of store policy etc and tried selling us all kinds of useless crap.
They really do need to sort out their staff and policy's.
Im sure getting treated like this by the company is a violation of peoples human rights lol
