your thoughts on ASUS customer service!

west1980 · 13 Jan 2012 at 00:08

might need to send my asus monitor back to asus and was wondering what peoples experience was like with them,if anybody has had any that is?

I have heard they are terrible and take a long time to reply back to you..etc

Craterloads · 13 Jan 2012 at 00:12

Asus are a bit crappy

Samsung on the other hand arranged collection/delivery/replacement themselves, all for a dead pixel.

Efour · 13 Jan 2012 at 00:15

Well I had to RMA my motherboard during the Sandybridge SATA port chipset BS problem and i couldn't have found it any smoother.

I know that was a very specific issue and they probably had a dedicated team looking after it.

With most things i have had to RMA I usually just buy a new one and sell the old one that i get back RMA'd taking a minor price hit.

Is it a UK RMA or Europe ?

darubio · 13 Jan 2012 at 00:25

i have an asus laptop but its getting a little bit out dated, might upgrade to a mac :/

Cleeecooo · 13 Jan 2012 at 00:25

Asus only have good RMA for their mobos apparently.

Geeman1979 · 13 Jan 2012 at 00:27

Cleeecooo said:
Asus only have good RMA for their mobos apparently.

Nope! Where have you read that?

west1980 · 13 Jan 2012 at 00:46

not sure what a RMA even is?

Pawnless Endgame · 13 Jan 2012 at 00:49

west1980 said:
not sure what a RMA even is?

Return merchandise authorisation.

It's the process involved when you have to return a faulty product for repairs within its warranty period.

west1980 · 13 Jan 2012 at 00:51

Monserrat said:
Return merchandise authorisation.

It's the process involved when you have to return a faulty product for repairs within its warranty period.

do all companys use one? and do you need to request one?

Unicorn · 13 Jan 2012 at 01:00

Request it

west1980 · 13 Jan 2012 at 01:01

GrimsbyLAD said:
Request it

ok thanks,I will remember that,but they have to give you one once you request?

Unicorn · 13 Jan 2012 at 01:04

http://asus.co.uk/support/ < Best checking it out.. Live chat is available in normal office hours its worth contacting them

P.S I best be allowed to link that

EDIT: You could go straight for RMA but i would chat to them first
http://rma.asus.de/pick_eu/uk/

west1980 · 13 Jan 2012 at 01:15

thanks grimsbylad

lets hope they can help me out!

Unicorn · 13 Jan 2012 at 01:16

Best of luck! I aint had a problem with them before

JonJ678 · 13 Jan 2012 at 03:29

There are a few threads on here about Asus. The most positive one I can remember was OcUK stating they used to be really crap, but now they're only a bit crap. A couple of reps came on here for a while, promised things like a 5 day turnaround that simply didn't happen.

I had very little fun when an Asus board failed, the initial turnaround estimate was 12 weeks. OcUK sorted that out on my behalf (posted me a Gigabyte board), I've no idea if they bothered to chase Asus or if they wrote it off.

I, personally and slightly irrationally, won't buy from Asus again. Lovely motherboards, made by a company that just doesn't give a damn about individual end users.

west1980 · 13 Jan 2012 at 19:41

asus has contacted me and said I should use a rma but if I set one up does that mean a courier comes to pick my faulty item up and has a replacement with him?

Unicorn · 13 Jan 2012 at 19:42

Im not sure i know it works the way with apple and the likes but you will have to google it or check terms