Crysis 2 Steam/Origin and Ea Cockup .....

albert · 28 Jan 2012 at 16:09

I bought Crysis 2 on STEAM when it 1st came out. A couple of weeks ago having just upgraded my computer i decided to re-install the game , but i couldn't register it or play it because i had entered the serial number too many times. So i go onto the EA live chat support and basically what the EA fella did was transfer Crysis 2 to my Origin account , making the game on my STEAM account useless. I downloaded the game from Origin. Again the serial number would not accept and back onto Chat Support i go. Finally the serial was accepted , but the game i had installed was all in Chinese/Japanese. Canny peed off by now so back onto EA Support and i request a refund. They removed the game from my Origin Account and said a refund of £29.99 would be paid into my PayPal account within 48 hours. That was 4 days ago.

Anyone actually know how long a refund from EA will actually take? Also i still have the game to download in my STEAM library.

What a clart on ......

marc1024 · 28 Jan 2012 at 16:24

I pre ordered APB. When i found out it had a monthly fee, i ordered a refund and that took a day.

I would give them another 2 days, if nothing contact them back again.

albert · 28 Jan 2012 at 16:34

I'm on EA live chat now and they say the refund number i was given doesn't exist. Can't believe how bad this is turning out.

albert · 28 Jan 2012 at 17:18

Seems because i bought the game on STEAM the refund has been refused. So why didn't they tell me?
They've put the game back onto my Origin account and this is what i get when i try to register the game .....

An hour talking to EA Support and the blooming key STILL does not work.

BTW .. I've got a case number but i can't see the chat i had with support. It's full of contradictions from EA and wished i'd saved it.

Back onto live chat now to try again and get the serial number working :mad:

TheCenturion · 28 Jan 2012 at 17:28

Moral of the story: crysis 2 sucks

albert · 28 Jan 2012 at 17:29

EA sucks lol

neoglow · 28 Jan 2012 at 17:40

I thought Crysis 2 was quite good.
Its EA that sucks ass.

albert · 28 Jan 2012 at 17:59

Here we go again. Off to a cracking start .....

Monu: Thanks for contacting EA Help! My name is Monu how may I help you?

you: HI ... This code does not work for Crysis 2 ****-****-****-****-****

you: It says activation limit exceeded

Monu: Don't worry I am here to help you.

Monu: Please elaborate your issue.

you: This code does not work for Crysis 2 ****-****-****-****-****. I thought i already told you that

Monu: Thanks for providing information.

Monu: Please give me some time to retrieve your account in our database.

Monu: I am sorry it is taking more than what I expected so please give me some more time to investigate your issue.

tidusjar · 28 Jan 2012 at 18:12

EA Customer Service is terrible. I've had to talk to them many times before.

albert · 28 Jan 2012 at 18:18

Ok I Give up .....

argggggghhghhhhh

Aedus · 28 Jan 2012 at 18:22

Just torrent it.

You've paid for the game.

neoglow · 28 Jan 2012 at 18:25

Is there no language settings for the game?

Or a patch to repatch the game to English? (probably unofficial)

hideki · 28 Jan 2012 at 18:25

Do all Origin games have activation limits on installs?

albert · 28 Jan 2012 at 18:30

Last one from me today

. This is the installer i get when i try and download the game. All my settings in Origin are set to English.

Jurax · 28 Jan 2012 at 18:37

Aedus said:
Just torrent it.

You've paid for the game.

Stuff like that always annoys me, DRM only ever harms customers, piracy completely bypasses it. I just hope companies will learn that at some point.

Mr.Fantastic · 28 Jan 2012 at 18:43

Guessing they have given you a Japanese key, since i am i kind person i will install my copy of Crysis 2 and upload the english.pak which you can just replace over the language pack you have got installed now.

chaparral · 28 Jan 2012 at 19:10

albert said:
ISo i go onto the EA live chat support and basically what the EA fella did was transfer Crysis 2 to my Origin account , making the game on my STEAM account useless.

EA transfering it to an origin account is well out of order...

I go nuts if i get this problem and they say the same thing to me...
as all my PC games are on steam and i have no interest in having an origin account

albert · 28 Jan 2012 at 19:35

Enjoy some top class EA Support. This is the best one yet .......

Pankaj: Thanks for contacting EA Help! My name is Pankaj how may I help you?

you: HI i am having BIG problems with Crysis 2

you: The game installer on my Origin account is Japanese. I want the english version of the game

Pankaj: I can clearly understand your state of mind I will try my best to Fix this issue for you .

Pankaj: May I know from where you have purchased the game ?

you: The game is on my origin account

Pankaj: Have you purchased Barnacle bay from sims 3 store ?

OMG :confused:

MrShens · 28 Jan 2012 at 19:39

albert said:
Enjoy some top class EA Support. This is the best one yet .......

Pankaj: Thanks for contacting EA Help! My name is Pankaj how may I help you?

you: HI i am having BIG problems with Crysis 2

you: The game installer on my Origin account is Japanese. I want the english version of the game

Pankaj: I can clearly understand your state of mind I will try my best to Fix this issue for you .

Pankaj: May I know from where you have purchased the game ?

you: The game is on my origin account

Pankaj: Have you purchased Barnacle bay from sims 3 store ?

OMG

Have you ever thought, even slightly considered, that the people trying to help you are also helping lots of other people at the exact same time? That maybe, just maybe, they copied and pasted into the wrong chat by accident.

Pleb.

Mr.Fantastic · 28 Jan 2012 at 19:41

Albert if you can wait for 10mins the upload of the english.pak will have finished then this should fix your game issue, i hope

.