Soldato
- Joined
- 1 Jul 2007
- Posts
- 5,392
Just had a phone call off my insurers saying that they no longer offer a courtesy car to people buying a policy since the start of the year (or some other date) and that for an extra £29.95 they'd be able to guarantee one for the next 30days, regardless.
Been looking through my email bunf it states that a courtesy car will be given while my car is being repaired and that if I have an accident:
If you have an accident or need to make a claim call us immediately on 0844 543 4400 Mon - Fri (8am - 9pm), Sat (9am - 5pm), Sun (10am - 4pm)
If the damage to your car is covered under your policy and your car cannot be driven, we will arrange for one of our nationwide Approved Repairers to:
- collect your car from the accident site and deliver it to your home or your place of work within a 30 mile radius
- give you a courtesy car while your car is being repaired in our bodyshop, unless we decide your car is beyond economic repair
And under section 7 of extra cover:
4 Courtesy cars
If you have an accident or make a (non glass) claim and our Approved Repairers are authorised to do the work, you will get FREE use of a courtesy car whilst your car is being repaired. Unfortunately we cannot guarantee like for like. The courtesy car will be insured by us under your car insurance on the same terms and conditions as your own car.
So am I actually entitled to a courtesy car under their standard policy? By the way things sounded it's an extra cover that only guarantees a courtesy car for up to 30 days if the car is written off.
Anybody want to explain?
Been looking through my email bunf it states that a courtesy car will be given while my car is being repaired and that if I have an accident:
If you have an accident or need to make a claim call us immediately on 0844 543 4400 Mon - Fri (8am - 9pm), Sat (9am - 5pm), Sun (10am - 4pm)
If the damage to your car is covered under your policy and your car cannot be driven, we will arrange for one of our nationwide Approved Repairers to:
- collect your car from the accident site and deliver it to your home or your place of work within a 30 mile radius
- give you a courtesy car while your car is being repaired in our bodyshop, unless we decide your car is beyond economic repair
And under section 7 of extra cover:
4 Courtesy cars
If you have an accident or make a (non glass) claim and our Approved Repairers are authorised to do the work, you will get FREE use of a courtesy car whilst your car is being repaired. Unfortunately we cannot guarantee like for like. The courtesy car will be insured by us under your car insurance on the same terms and conditions as your own car.
So am I actually entitled to a courtesy car under their standard policy? By the way things sounded it's an extra cover that only guarantees a courtesy car for up to 30 days if the car is written off.
Anybody want to explain?
