Am I flogging a dead horse - SAMSUNG UE40D5520R flashlight?

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So – is it possible to get a SAMSUNG UE40D5520R without any flashlighting in any of the corners? So far I’ve had two and both had problems in the top right of the screen.

Brief back story:

3 weeks ago I bought my first SAMSUNG UE40D5520R for our bedroom and deliberately opted for this particular TV because of its weight (as it will eventually hang on a stud wall and weight is an issue)its features and its great reviews. The picture was great, and the added smart features are better than my Samsung 654C downstairs (which I love).

However, as soon as it became dark itbecame apparent that it suffered from a 2 inch flashlight bleed in the top right corner and moderate bleed/clouding in the centre of the screen. Both of these are not visible during daylight viewing but as soon as it becomes dark the problem becomes evident especially in dark scenes (even with side lamps on). The central clouding/bleeding not so much but the torch light was noticeable to varying degrees in low lit pictures. As already mentioned this has been bought specifically for our bedroom so all the viewing is done at night… :/

So after a lengthy debate with Comet about ‘fit for purpose’ and the fact that the box doesn’t advertise – ‘comes with added torchlight and clouding’ – we got a refund.

So we promptly drove to Currys and were informed about their hassle free returns policy and so asked them to pick out abox that was the least battered. Loaded it into the car and noted from the label that this model was also manufactured in Slovakia and prepared myself for disappointment (ever the optimist.)

And as it turns out I wasn’t to be disappointed – as soon as it began to go dark I noticed exactly the same problem. The top right hand corner has a 2 inch flashlight bleed and bleeding/clouding emanating from the top of the screen into the middle (Could have been the same TV apart from the colours aren't as vibrant on this set.)

As mentioned before I don’t mind the clouding as that dissipates with any image but the corner flashlight catches the eye in dark scenes – so it looks like I’ll be returning this screen too. However, I’m going to give it a chance over the next couple of days and play around with screen settings again. I'll also loosen the rear case screws a half turn around the affected areas as this helped get rid of the slight left flashlight on the first screen (or it just died away naturally and the loosening of the screw was coincidence).


Additional info for the really initiated in the internal gubbins of edge lit leds:

If some of you browse the Computer Forums you'll know that I work with computers as a hobby – build them, troubleshoot, strip them down etc and have also taken apart a few monitors in my time.

As a result I’m really tempted to take the rear panel clean off the TV (it’s a simple process) and then try loosening the 'actual' screen panel screw (a quarter turn) in the affected area - as part of me feels that it’s a pressure problem as its directly where the screw holds the inner panel in place in that corner. It looks as if the problem is caused by the rear part of the screen being pressed to hard against the 'surface screen' (if that makes any sense). For example if you press an led screen with your finger you'll see a smear of light - so i think (and admit I’m guessing here) that it might be a similar issue as it's exactly where the inner screw is located on the inner panel (seen online pics of internals).

Anyone in the know please feel free blow this theory out of the water as I can then stop giving it sideways glances with my trusty Philips in my hand…

Any advice, personal experiences greatly appreciated - especially those of you who have uniform screens which is all i'm after. Actually slight clouding wouldn't bother me - it's the flashlight effect in one corner that is my major niggle.
 
Got a 40C5000 which is basically last years model of yours. I have this problem although tweaking the TV settings can get rid of a lot of it.

As a tv, they seem very sensitive to mounting and movement. For example, after it was first mounted on our cantilever mount, the problem went away after a couple of days. Took the TV off to do some tidying up and it came back once re-mounted.

I get the flashlight in the top left and right corner. Try to loosen the screws at the back to see if that helps and give the TV a few days to settle down as the chassis may adjust with room and operating temp changes.

This is a problem with the TV tech on this model and design.

You don't see it in the stores as they usually have bright demo pictures / films showing which occupy the whole screen. Watching a film at night in Widescreen which leaves the black bands top and bottom means you notice it very clearly.

For general TV broadcast etc it is not noticeable.

You should have a number of advanced settings relating to contrast and backlight and LED Edge enhancement. You can turn the backlight down to around 5 (assuimg yours is 1-20 scale) without any loss to picture quality, and try the Edge enhancement features turned off. Helps no-end on mine.

Get the right settings and you can hardly see it, plus it takes care of the clouding at the same time.
 
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For general TV broadcast etc it is not noticeable.

You should have a number of advanced settings relating to contrast and backlight and LED Edge enhancement. You can turn the backlight down to around 5 (assuimg yours is 1-20 scale) without any loss to picture quality, and try the Edge enhancement features turned off. Helps no-end on mine.

Get the right settings and you can hardly see it, plus it takes care of the clouding at the same time.

Agreed, my local Comet store practically irradiate you as you step through the door with their artificial lighting.

I've used the HDTV Test recomended settings and have played with numerous 'menu headings' which i have no idea what they do :)

My backlight is on 8 and for some reason had very little effect on the flashlight but i'll certainly take a closer look at the Edge enhancement feature.

As a tv, they seem very sensitive to mounting and movement. For example, after it was first mounted on our cantilever mount, the problem went away after a couple of days. Took the TV off to do some tidying up and it came back once re-mounted.

I get the flashlight in the top left and right corner. Try to loosen the screws at the back to see if that helps and give the TV a few days to settle down as the chassis may adjust with room and operating temp changes.

Thanks for the suggestions - I've tried the loosening of screws and it did help cure the slight left hand spotlight on my first unit - but did nothing for the top right. So it seems a bit pot luck - i'm convinced there may me an internal screw that could be slackened...

Waiting a few days makes sense and i'm happy'ish to carry on playing with settings but it's become a niggle now and i just want it sorted.

TBH, if i do send it back and the new batches have the same problem i'll live with it and chalk it up to experience - I may need a new pack of chalk though... :/
 
That's pretty crap from a TV like this. Glad my Panny G10, a one time purchase, is going more than the distance!!

The Panasonic Plasmas are fantastic had it not been for their 42" size i would have one downstairs as well as in the bedroom. However size is a real issue and weight with regards to the bedroom wall - so i'm stuck with the LED edge lit lottery.

I'm almost considering upping my budget and going full LED array - but i'm reading that these too can have flashlight problems if you're unlucky. At least i know what i'm directly comparing to now when i get an exchange - TBH if my next one has the same picture as the first unit with the same flashlight issue in 'only' one corner i'll probably keep it.
 
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The slimmer the LCD/LED TV and the larger the screen then the greater the chance of these uniformity issues I'm afraid. As you know, watching in subdued light is going to show up the problem.

Coming at this from a slightly different tack, mounting a heavier TV to a stud wall isn't that big of a problem. You shouldn't fix just to the plasterboard of course, but as long as the fixings go in to the studs then you'll be fine.
 
The slimmer the LCD/LED TV and the larger the screen then the greater the chance of these uniformity issues I'm afraid. As you know, watching in subdued light is going to show up the problem.

Very true and i expected the clouding and even the torch lighting - but not the inconsistency and the level in different areas. i.e. i do have torch lights in other corners but only slightly - and the bottom left is much bigger, about 4 inches, but it's faint enough not to be noticed in even dark scenes. If it was evenly awful my eyes would proabably adapt and accept it - if that makes sense(?)

However, my problems get worse, i have the dreaded set comparison now. The colour reproduction on this screen is nowhere near as good as the last. Everything seems washed out as though there's a slight haze in the background - i have to have the black tone set to 'darkest' for it to slightly compare to my last screen. So i'm unable to fine tune black levels - unless i use the 'Natural' setting but that uses the annoying dynamic lighting which drives me nuts with its dramtic tone changes...

My first TV may have had worse torch light but the picture quality was excellent - had i not had the two to compare i would have been none the wiser.

So this set will definitely be going back as it has torch light and poorer colour reproduction. If i get a set with decent colour reproduction and acceptable torch light it'll be a keeper. TBH, i expect by the end of this saga i'll have wished i kept the first...


You shouldn't fix just to the plasterboard of course, but as long as the fixings go in to the studs then you'll be fine.

Unfortunately the wall where the TV would be mounted the bracket cant access the studs - so plasterboard with heavy duty plugs are my only option. That or ripping into the plasterboard and adding a brace for it - but I doubt my wife could be persuaded on that one.
 
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Very true and i expected the clouding and even the torch lighting - but not the inconsistency and the level in different areas.

However, my problems get worse,... The colour reproduction on this screen is nowhere near as good as the last. Everything seems washed out as though there's a slight haze in the background - i have to have the black tone set to 'darkest' for it to slightly compare to my last screen. So i'm unable to fine tune black levels - unless i use the 'Natural' setting but that uses the annoying dynamic lighting which drives me nuts with its dramtic tone changes...
I know this is no consolation, but Samsung didn't get to number #1 in sales volume by making "cost-no-object" tellys. Does it have to be a Samsung rather than a Sony or Panasonic?

Unfortunately the wall where the TV would be mounted the bracket cant access the studs - so plasterboard with heavy duty plugs are my only option. That or ripping into the plasterboard and adding a brace for it - but I doubt my wife could be persuaded on that one.
Your TV is 950mm or so wide. Even if the wall studs are at 600mm centers you can surely hit at least one?
 
I know this is no consolation, but Samsung didn't get to number #1 in sales volume by making "cost-no-object" tellys. Does it have to be a Samsung rather than a Sony or Panasonic?

The reason i chose the Samsung was because of the reviews - even when compared to the others you have mentioned. Plus the price was a very enticing factor for a SMART TV - features which i use a lot with my Samsung C654 downstairs.

I get your point though - there may very well be an element of quality control issues due to their volume and pricing but from reviews and forum banter - especially regarding the Sony - i felt on balance the UE40D5520R was the all round best buy.

Your TV is 950mm or so wide. Even if the wall studs are at 600mm centers you can surely hit at least one?

There is a chance i could hit one stud (dending on wall mount) - i haven't really looked at the TV wall mount but i presume it has spaces for multiple screw spacing allowing me to keep the TV central and still hit one stud.

But i'm commited to this path now, if i can get a set with a quality picture and tolerable torch lighting i'll keep it (i'm not after near perfection anymore.)

Had i seen a more than one in a real life situation and seen that the TV i had originally was probably the 'average' - i suspect that i would be hanging it on my wall as i type.

I wish i had posted my finding earleir as i may very well have come to a different conclusion.
 
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This seems to be a standard Samsung lucky dip.I have 2 of the sets you have,both for bedroom use and they have exactly the same problems.
I have decided to live with them,however no amount of screwing around with the picture adjustment controls has gotten rid of the light leakage issue's,which I put down to poor component and build quality.They have been a huge dissapointment,very second rate products.
The Pioneer Kuro which I have as my main screen is a lesson to Samsung on how to build a proper panel,it completley blitzes the sammy in every respect,heck it even looks better than the Samsung when its swiched off!!
 
This seems to be a standard Samsung lucky dip.I have 2 of the sets you have,both for bedroom use and they have exactly the same problems.
I have decided to live with them,however no amount of screwing around with the picture adjustment controls has gotten rid of the light leakage issue's,which I put down to poor component and build quality.They have been a huge dissapointment,very second rate products.

Sorry to read that you have 2 sets the same - but as you correctly point out this is now looking like the norm (i wish i had posted about my problems before i took back my other set).

Out of interest mad4jags - is there a big difference in the picture settings for each TV or have you found that each looks the same with similar settings?

The reason i ask is that this replacement TV is impossible to get a decent quality and colour balanced picture. With the other set i had loads of headroom with any of the presets. With this one the colours look saturated or i get washed out blacks. Plus, the picture just doesn't look as sharp as the previous set.

I would have chosen quality of picture over slightly less torch lighting - hind-sight is an evil annoyance sometimes.

The Pioneer Kuro which I have as my main screen is a lesson to Samsung on how to build a proper panel,it completley blitzes the sammy in every respect,heck it even looks better than the Samsung when its swiched off!!

I know the feeling i have a Samsung LCD 654 downstairs which looks superior physically and has uniform blacks and even colours...

It's definitely looking grim for this TV - not for the torchlight but for the picture quality/colour it's just not the same...

&%$*&^!!!
 
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I've given up with Samsung personally, non-existent service even when purchasing their pro display products combined with terrible quality control and I've had enough. Panasonic pro displays have have never given me any issues, even my billy bargain LG plasma which buzzed was repaired in a timely fashion, so Samsung have no excuse. Give up on them until they learn what quality is.
 
I have to admit that the set which is in my sons room is the better of the two,albeit slightly.
The one in our bedroom suffers from very poor contrast and shadow detail and I feel the colours could be a bit more defined...I've screwed around with the settings and feel I have the picture as good as its going to be.
My sons set seems to perform better with his Xbox,the picture quality takes on a more focused,sharper quality when gaming...but its back to the same story when watching bluray....which seems to have a "cartoonish" quality,not a natural picture at all.
 
I've given up with Samsung personally, non-existent service even when purchasing their pro display products combined with terrible quality control and I've had enough.

I agree totally with you with Samsung quality control – it’s very evident from different forums that their quality control for 2011 seems to have dipped. Having said that I own an old LE26R (6/7 years old) which still has green flashing issues after being repaired 3 times during the first year of warranty – I gave up in the end... This is probably why I’m not so inclined to accept another TV with a slight fault – as I know that every time I switch it on at night I’ll have that niggle.

Panasonic pro displays have have never given me any issues, even my billy bargain LG plasma which buzzed was repaired in a timely fashion, so Samsung have no excuse. Give up on them until they learn what quality is.

I don’t blame you and you would have thought I would now be following the same route – but, unfortunately, the SAMSUNG UE40D5520R has all the features I need at a price I find acceptable for a bedroom TV (plus i have the dongle samsung blu-ray etc). If I had the money I would buy LG or SONY (although these too seem to have had their own issues). And if space wasn’t a problem I would buy plasma (Panasonic) regardless of price but their entry level size is 42” and when you add in the bezel it is too big for placement (Plus I think it would illuminate our room too much when one of us is trying to sleep :))

I have to admit that the set which is in my sons room is the better of the two,albeit slightly.

The one in our bedroom suffers from very poor contrast and shadow detail and I feel the colours could be a bit more defined...I've screwed around with the settings and feel I have the picture as good as its going to be.
My sons set seems to perform better with his Xbox,the picture quality takes on a more focused,sharper quality when gaming...but its back to the same story when watching bluray....which seems to have a "cartoonish" quality,not a natural picture at all.

Interesting results - thanks for getting back to me with that mad4jags, appreciated.

I’ve noticed too that this second TV doesn’t process an Xbox image as well as the first – as I let my son play Rayman Origins and some other game – and it didn’t seem as sharp or as smooth. I accept that no screen is exactly the same and that I may be able to resolve some of these issues with tweaking but the disparity between the 2 screens is huge. However, at least they were consistent with the torch lighting and clouding.. :/

I really do believe that edge lit LED TVs should be forced to have the caveat ‘Expect certain amounts of bleeding and clouding in low light settings’ written on the side of the box – or the advertising literature. As they seem very free to wield this information as a defence once you’ve bought the product… :/
 
Plec....I agree with your last statement,manufacturers should quote this information,as you say they are only too quick to point this out once you have bought the tv from them.
Judging by our own experiences with this set,it seems that Samsung have some major quality control issues,you would imagine that a group of similarly aged sets,from the same manufacturer,would at least perform to a similar level instead of the very noticeable difference's between them.
Just makes you wonder if their quoted specifications actually mean anything at all!!
 

Agreed - it would be comical if it wasn't so damned expensive and frustrating.

Brief update - Currys took it back and refunded it wothout any issues. Mainly because i had a major bleed at the bottom of the screen which i wasn't aware of as i had never viewed it from the side with a black mostly image.

Fortunately i took pictures - but TBH they were ready to refund with me saying the words 'the screen has a fault' - great service.

I'll upload my pics tomorrow for those of you who are interested - but what was strange about this fault was that it wasn't noticable when viewing the TV straight on - it was when viewed at approx 45 degrees - and then you could see major bleed at the bottom and side edges. I literally noticed it as i wasn't getting ready to take pictures of my torch light fault - and it caught my aye as i came in with the camera.

This may explain way the picture quality wasn't anywhere near as good as the previous screen and why the colours looked washed out.

I showed the Currys guy these pics (even though he was doing the refund) and he said it was the worst case of bleeding he had ever seen. Yet the wierd part is that it didn' show up on darkened screens when the panel was viewed head on at eye level.

Anyway, i have stacks of work to catch up on as i wasted far too much of day trying to fine tune a faulty TV - so i'll upload my imagaes tomorrow of this 'wierd' side bleed.

I now have my old 26inch Samsung back in our room now - lets just say it's rather underwhelming - but at least it not irritating the **** out of me as i watch it.

Thanks for all the input guys - appreciated.
 
That is good news....I love a happy ending!!

Thanks mad4jags.

John Lewis for me next. £50 more but you get a 5 year guarantee and hassle free returns - none of this subjective allowable bleed business - plus they pick it up for free. But, hopefully i'll get a decent one next time - i'm due some luck...

Below are the images that i managed to catch yesterday using a fairly standard digital camera without any time delay.

I used a freeview channel that wasn't broadcasting at the time (channel 98 – a channel for those wishing to learn how to lip read late at night ;)) as it broadcasts a single piece of solid text in the middle of the screen which was perfect for showing off my torch light bleed but was amazing for showing the following phenomenon when viewing the TV at a 45 degree angle and at a slightly elevated level.

I'd be really interested to know if anyone else’s LED does this on a screen/image like this (i.e. a fixed image in the middle of the screen) when they're not directly opposite the screen (especially you mad4jag - as it may turn out to be a normal prhenomenon if both your screen have it). You're TV will need to have fully warmed up to try the test - approx 20mins+.

I will stress that when a full image appears it hides the phenomenon (also light/daylight) but when credits or a fixed image such as below is on the screen it was clearly visible (Yet in cannot be viewed face on and level with the screen). I’m assuming it was this that was causing the poorer picture quality on this panel…

samsung03b.jpg


samsung02.jpg


The bottom bleed/anomoly is obvious but if you look around the edges of the screen you'll also see others. But like i said these were not evident when viewing the TV straight on - odd...
 
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John lewis will price match assuming it is the same TV model number.

Thanks Scrutinize, this is true but their policy is slowly changing depending on product and extras included - although you can still put in requests. I spoke to the friendliest customer service guy 'ever' on the phone yesterday to clarify their returns policy.

However, there's no need to request a price match as i've just noticed JL have 'today' dropped the price to £479 - same price as everywhere else.

This TV saga has actually worked in my favour – with JL now selling the TV at £479 with the free 5 year warranty.

Don’t get me wrong – I would have much preferred not becoming the leading exponent on the UE40D5520 LED TV and subtle bleed issues over the past few weeks with - added metronomic rocking motion included – but a bright side is a bright side.
 
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