Cancelling Sky TV & Broadband after 1 month

[aix0]

Hi Chaps

I'm hoping that someone can give me some advice on this one.

I've had Sky TV for little over a month now and Sky broadband for around 2 weeks. It turns out that my telephone line will only deliver a speed of around 2.5Mb, which isn't good enough for me - they quoted a figure of around 6 - 7Mb prior to installation.

Now, I know that I'm within the cooling off period for the broadband and I can cancel that without any penalties. But, if I cancel my broadband with Sky (and move to Virgin), I'll lose the financial benefit of having a 'package' and I'll also lose access to their on-demand service (Sky Anytime+), which was important to me when I signed up.

Does anyone know if it is likely that I'll be able to cancel the lot without any penalties? Does the fact that the broadband is god-awful invalidate the whole package that I subscribed to?

I really can't bear the thought of being stuck with a 2.5Mb line for the next 11 months!

Thanks

 

[[TW]Fox]

You have signed a contract for the provision of television services which has a minimum term. If you wish to end that inside the minimum term, you will have to pay a termination fee.

Given the massively increased speed offered by Virgin Media, if you are in a Virgin Media cabled area it perplexes me that upon being given an estimate by Sky of 6Mb, you didnt go with Virgin anyway

Not that being stuck with a 2.5Mb line is exactly the end of the world, many of us have nothing else available and seem to manage ok.

 

[POB]

Not that being stuck with a 2.5Mb line is exactly the end of the world, many of us have nothing else available and seem to manage ok.

It could become a problem if there are multiple users at the same house.

Is it not a little weird to only get such a poor line speed in an area that also has Virgin cable available? (they don't cable remote areas)

 

[Glaucus]

Is it not a little weird to only get such a poor line speed in an area that also has Virgin cable available? (they don't cable remote areas)

not at all, two totally different technologies and just becuase your inner city, doesn't mean you'll be close to the exchange or have nice shinny new cables.

Sky said I would get 6-9mb ended up with 3, switched to virging the following year, get 50mb

 

[*Moangroan*]

You have to keep to the terms and conditions..........but not if they dont supply at there end....they quoted X and you got Y.

 

[helpimcrap]

minimum 12months!

 

[[TW]Fox]

You have to keep to the terms and conditions..........but not if they dont supply at there end....they quoted X and you got Y.

Nobody quotes a guaranteed speed for a DSL connection. Nobody.

 

[helpimcrap]

and the way they term is 'up to 20mb broadband'. Not guaranteed 20mb broadband...

 

[bluDawg]

I live half a mile away from a remote exchange and we get 11MB with talk talk and only got 1MB with sky(proposed 10MB on signup) and virgin don't have cables where I live, I would try to back out of the contract with sky and get virgin if you can

 

[POB]

Found this in the terms when trying to sign up:

What if the Access Line speed is significantly below your estimate?
After the first 10 days, if you receive an Access Line Speed that is significantly below your estimate, please contact us and we will carry out our diagnostic and resolution processes to help improve your speed. Please contact us if you have an Access Line Speed of 0.5Mbps or less, which would be significantly below your speed estimate. Following our attempts to improve your speed, and after you have carried out our recommendations, if your Access Line Speed does not exceed this, you can leave your contract without penalty within three months of your service activating.

This seems to depend on what they actually quoted to you at signup.

As my line estimate is 1.1Mbps - 5.0Mbps

But I'm guessing they will have given you an vague line speed.

 

[helpimcrap]

if it's within 30 days can't you back out of it?

 

[[TW]Fox]

if it's within 30 days can't you back out of it?

Not his television package, no.

 

[helpimcrap]

Not his television package, no.

ah rght, thought there was a cooling off period that applied to all goods and services?

Cheers for my update lol.

 

[fez]

You should be fine to cancel as long as it was a package. We are cancelling our Virgin Media package soon because instead of 50mb we get about 1/2 mb for 90% of the day.

Its been like this for 6 months and steadily got worse. If they promise something and don't deliver, you are well within your rights to cancel the plan. I doubt they would be too happy if you started only paying 30% of your bill.

 

[helpimcrap]

http://forums.thinkbroadband.com/sky/3960324-sky-broadband-cooling-off-period.html

You can cancel just the phone and the broadband if it helps apparently Fox unless it's changed in the last 12 months?

 

[[TW]Fox]

http://forums.thinkbroadband.com/sky/3960324-sky-broadband-cooling-off-period.html

You can cancel just the phone and the broadband if it helps apparently Fox unless it's changed in the last 12 months?

He already knows he can do that? He mentions it in his first post..

Now, I know that I'm within the cooling off period for the broadband and I can cancel that without any penalties.

I am talking about his television package.

 

[MadMan-JaMeS]

Sky have a line test thing they do for the first ten days where you speeds are capped, go check in the internet connectivity forum.

Chances are it will go back up after a while.

 

[Nick1881]

Have you sorted your internal wiring too?

 

[Mucky_Pup]

I only went with sky, because virgin haven't bothered their ass to cable my street I love now having to wait 5 minutes for youtube to buffer before I can actually watch anything

 

[Goberpiles316]

Op wants to cancel his 12 months SKY contract early with no penalty, they will want you to pay your TV contract, simple as.