EDF energy small direct debit error

hood1971

hood1971

hood1971

Associate
Joined
11 Apr 2003
Posts
1,712
Nice surprise today to find that EDF has taken £3000 instead of £60 for payment for monthly DD.

I had logged in on the 23rd last month to give readings and seen that for some reason they had it down as £2980 for electricity and £20 for gas, so naturally I called them up to amend the DD.

Verified this with them on the 24th and got a letter from a customer service director showing amendments . They would take £60 on the 8th instead of the 1st as it was too late to change amount. Then back to £60 on the 1st from March.

Checked bank account today and they have taken £3000 on the 8th, mortgage payment has bounced as well a few other DD. Done an indemnity claim with the bank and EDF will cover any charges but still fuming at their incompetence.

If you do use EDF with an online saver account I suggest you check immediately that they haven't messed up your DD. Apperently they are having major issues with new billing system and people are being charged weird amounts.

Oh and in before nice story bro
 
I had a similar experience, I had economy 7 and they mixed up the off peak and peak meter readings cost me £6250 but they refunded it within 24 hours.

you will get the cash back so just be glad you could afford the £3k hit :p
 
You will be able to claim any consequential losses off them / your bank. Make sure you record every cost incurred and if the missed DDs have effected your credit record you will need to chase for amendments on your credit file. That is going to be the biggest pain if you suddenly get a load of late/missed payment flags.
 
EDF is bloody useless. We have had nothing but problems with them and their so called customer service is appalling. Soon as our time is up we are moving supplier.
 
Pestilence said:
£3000!?!? :eek::eek::eek:
Click to expand...

It's an accounting error they offered a refund including costs to the OP, same as they did for me, its over, build a birdge a bridge and get over it,I did and im happy, sure it's a fair amount of cash but they reverted their charges immediately so it's a non event :)
 
Last edited:
pastymuncher said:
EDF is bloody useless. We have had nothing but problems with them and their so called customer service is appalling. Soon as our time is up we are moving supplier.
Click to expand...

care to expand on your reason for criticising the company? given your ability to post here I'm guessing your power supply is currently working, or?

There are plenty of energy providers in the market place, if you aren't happy with EDF might I suggest you tout your business elsewhere, it's a buyers market :)
 
Will Gill said:
care to expand on your reason for criticising the company? given your ability to post here I'm guessing your power supply is currently working, or?

There are plenty of energy providers in the market place, if you aren't happy with EDF might I suggest you tout your business elsewhere, it's a buyers market :)
Click to expand...

your an EDF employee? lol

I can give you the lowdown on all the big suppliers and how useless they are lol
 
Yes, they offered a refund to the OP. They didn't offer to get the failed payment records removed from his records (is that possible?). He's now down as having missed a payment on a number of things, most importantly on his mortgage. That does matter and it's entirely EDF's fault for wrongly taking £3000 out of his account without authorisation and without reason. EDF have caused some lasting harm to the OP by their accidental theft from him. That should be addressed. Simply returning the money doesn't address it.
 
lol GD massive assemble, when did the OP say he was reported for non-payment?

I would strongly recommend assessing the facts before just spouting drivel and moral highgrounds, I have zero afliation with any of the companies listed, infact I was wronged in a similar manner, but they refunded me, I was happy with their refund process, maybe you could be too?

lol GD :)
 
hood1971 said:
[..]
Checked bank account today and they have taken £3000 on the 8th, mortgage payment has bounced as well a few other DD. [..]
Click to expand...

Will Gill said:
lol GD massive assemble, when did the OP say he was reported for non-payment?
Click to expand...

In his post. I've quoted it for you, so you don't have to bother with reading the post, i.e. assessing the facts (or even being aware of them). You don't think that missing a payment on your mortgage is only recorded if a person consults the ledgers and makes a note of it, do you? You mention assessing the facts yourself:

I would strongly recommend assessing the facts before just spouting drivel and moral highgrounds, I have zero afliation with any of the companies listed, infact I was wronged in a similar manner, but they refunded me, I was happy with their refund process, maybe you could be too?

lol GD :)
Click to expand...
Lol you.
 
Last edited:
Will Gill said:
lol GD massive assemble, when did the OP say he was reported for non-payment?

I would strongly recommend assessing the facts before just spouting drivel and moral highgrounds, I have zero afliation with any of the companies listed, infact I was wronged in a similar manner, but they refunded me, I was happy with their refund process, maybe you could be too?

lol GD :)
Click to expand...

He's right. If the payments bounced they will be (automatically) reported as missed payments when account information is updated to Experian etc. This is normal practice.

I would definitely ensure that there are no missed payment flags as a result.
 
Will Gill said:
gg Anglion do you want a medal :p

shall I quote the same op to make your post redundant?



great try at sticking it to the man though, really
Click to expand...

Are you trolling me or are you just not bothering to read?

A payment by one company into an account is not the same thing as the erasure of the records of the lack of payment from that account to a different company.

You can't seriously be arguing that they are the same thing. Nobody would try to make such a ludicrous argument.

Why are you blathering about sticking it to the man?

Are you reading a different thread somewhere else and mistakenly typing your replies to it here?
 
Angilion said:
Are you trolling me or are you just not bothering to read?

A payment by one company into an account is not the same thing as the erasure of the records of the lack of payment from that account to a different company.

You can't seriously be arguing that they are the same thing. Nobody would try to make such a ludicrous argument.

Why are you blathering about sticking it to the man?

Are you reading a different thread somewhere else and mistakenly typing your replies to it here?
Click to expand...

Assuming a lender marks on a miss payment and knowing are two very different things. my replys were based on fact given my own experience yours were based on supposed expectation.

call it what you like chap, you don't have a clue and neither do I as to the actual status of the OP's credit rating

make that a 'ludicrous argument' if it floats your boat or go enjoy your saturday night :)
 
You must log in or register to reply here.
Back
Top Bottom